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Verizon Wireless Call Center Jobs in Decatur, GA

Black Box Corporation

Field Support Technician

Atlanta, GA · On-site

$19 - $26/hr

... center network cabinets. Install/swap out devices (e.g., phone, computers, cables, boards, edge ... Perform onsite call-through, data, voice, website and security testing Support carrier testing of ...

Black Box

Field Support Technician

Atlanta, GA · On-site

$19 - $26/hr

... center network cabinets. Install/swap out devices (e.g., phone, computers, cables, boards, edge ... Perform onsite call-through, data, voice, website and security testing Support carrier testing of ...

MDT Technical

School Support Field Technician

Atlanta, GA · On-site

$19 - $26/hr

... center computers daily * Ensure standardized test readiness by updating laptop carts and lab ... Troubleshoot and resolve minor wireless and network issues * Install OS updates and patches on ...

United Airlines

Sr. Network Engineer

Atlanta, GA · On-site

$100K - $137K/yr

Catalyst, ISRs, Call Managers, Utility; Nortel ERS, IP BCM, IP Enabled Meridian, CS1000) Broad ... wireless networks in an industrial setting. Switched networks (LAN and Data Centre), routed ...

Capgemini

Sr. Network Engineer

Atlanta, GA

$100K - $137K/yr

Catalyst, ISRs, Call Managers, Utility; Nortel ERS, IP BCM, IP Enabled Meridian, CS1000) • Broad ... wireless networks in an industrial setting. • Switched networks (LAN and Data Centre), routed ...

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All JobsVerizon Wireless Call Center JobsVerizon Wireless Call Center Jobs in Decatur, GA

Verizon Wireless Call Center information

See Decatur, GA salary details

$10

$17

$24

How much do verizon wireless call center jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for verizon wireless call center in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Verizon Wireless Call Center Representative, and why are they important?

To excel as a Verizon Wireless Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony, and company-specific software is typically required. Outstanding representatives demonstrate patience, active listening, and a positive attitude when handling customer inquiries and issues. These skills are vital to ensure customer satisfaction, efficient issue resolution, and a positive overall experience with the company.

What is the difference between Verizon Wireless Call Center vs Verizon Wireless Customer Service Representative?

AspectVerizon Wireless Call CenterVerizon Wireless Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, inbound and outbound callsCall center setting, inbound customer inquiries
Employer & IndustryVerizon Wireless, telecommunicationsVerizon Wireless, telecommunications

The Verizon Wireless Call Center and Customer Service Representative roles both operate within the telecommunications industry, often in similar call center environments. The main difference lies in the scope: call center agents handle a broader range of inbound and outbound calls, including technical support and sales, while customer service representatives primarily focus on assisting existing customers with account issues and inquiries. Both roles require similar credentials and training, making them closely related but distinct in daily responsibilities.

What are some common challenges faced by agents in a Verizon Wireless Call Center, and how are they supported in overcoming them?

Agents in a Verizon Wireless Call Center often encounter high call volumes, diverse customer concerns, and the need to quickly adapt to new products or policies. To address these challenges, Verizon provides comprehensive onboarding, ongoing training, and access to knowledge bases. Team leads and supervisors are readily available to offer real-time guidance, and there are regular team meetings to share best practices. Additionally, performance is monitored with constructive feedback to help agents continuously improve and succeed in their roles.

Is it hard to get hired at Verizon Wireless?

Getting hired at Verizon Wireless Call Center can be competitive, as the company often looks for candidates with strong communication skills, customer service experience, and the ability to work in a fast-paced environment. The hiring process typically involves multiple interview stages and assessments, but candidates with relevant experience and a good fit for the role have a fair chance of being selected.

How much do Verizon Wireless employees make?

Verizon Wireless call center employees typically earn an average hourly wage of around $15 to $20, with annual salaries ranging from approximately $30,000 to $45,000 depending on experience and location. Overtime, bonuses, and benefits may also be part of the compensation package. Customer service skills and familiarity with CRM tools are often valued in this role.

Can I work for Verizon from home?

Verizon Wireless call center positions can often be performed remotely, especially for customer service roles, depending on company needs and current policies. These remote jobs typically require a reliable internet connection, a quiet workspace, and sometimes specific technical equipment. Availability of work-from-home options may vary based on the role and location, so it is advisable to check the specific job listing for remote work eligibility.

What does a Verizon Wireless Call Center representative do?

A Verizon Wireless Call Center representative assists customers with their wireless service needs, such as billing inquiries, technical support, account management, and plan changes. They handle incoming calls, resolve issues, and provide information about Verizon’s products and services. Representatives are trained to deliver excellent customer service while troubleshooting problems and ensuring customer satisfaction. They may also process payments, update account information, and escalate complex issues to specialized teams if necessary.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than frontline customer service representatives. These roles typically require leadership skills, experience, and sometimes certifications, and may involve overseeing multiple teams or departments.
What are popular job titles related to Verizon Wireless Call Center jobs in Decatur, GA? For Verizon Wireless Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Verizon Wireless Call Center jobs in Decatur, GA look for? The top searched job categories for Verizon Wireless Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Verizon Wireless Call Center jobs? Cities near Decatur, GA with the most Verizon Wireless Call Center job openings:
Verizon Wireless Call Center jobs near you
Infographic showing various Verizon Wireless Call Center job openings in Decatur, GA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,375 per year, or $17.5 per hour.
Inside Sales - Account Manager (Bilingual) *open to residents of FL, GA, TN, TX*

Inside Sales - Account Manager (Bilingual) *open to residents of FL, GA, TN, TX*

EasyPay Finance

Atlanta, GA • On-site

$23 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 hours ago

Job description

Inside Sales - Account Manager (Bilingual)

EasyPay Finance is the leader in Financial Technology. Thousands of businesses turn to EasyPay Finance as a tool to increase revenue by approving their customers for financing at the point of purchase, and we have the highest customer satisfaction in our industry. In all measures - revenues, businesses, customers. Now is the time to get on board at EasyPay Finance. It's an extraordinary place to work, and we're looking for the best people to join us.

We are looking for an English/Spanish bilingual Account Manager to join our Inside Sales Team with the right energy, competitive spirit, personal drive, track record of success in sales, client satisfaction, & teamwork. This position involves working with business clients within a territory; you will be responsible for the management of the sales and relationship of existing and new clients within that territory. The Account Manager serves to understand the client's needs, educate them on how to meet these needs, and generate sales for the company as a result.

Backgrounds in high-volume, customer-focused sales environments such as Enterprise Rent-A-Car, Hertz, or wireless sales (T-Mobile, Verizon, etc.) are highly transferable and often lead to success in this role.

Responsibilities:

  • Meet or exceed individual and team goals
  • Host training sessions for clients and their staff
  • Develop and maintain business within existing territory
  • Work strategically with Inside Sales Manager to drive client sales and engagement
  • Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
  • Keep informed of competition and industry trends
  • Using relationship management techniques to build client loyalty
  • Persuasively sell EasyPay clients on making EasyPay their exclusive payment option

Requirements:

  • This position requires the ability to grow new accounts, develop and maintain business within existing accounts
  • Must be proficient and comfortable doing business in Spanish and English
  • Strong knowledge of CRM systems (Salesforce preferred) and ability to log interactions effectively
  • In addition to selling, interested in problem solving, consulting, and servicing customers
  • Strong phone presence and ability to meet call requirements
  • Strong collaboration and social skills
  • A proven track record of sales, client satisfaction, & teamwork
  • Must have strong verbal and written communications skills
  • Must be detail oriented, organized, ethical, responsible, & self-motivated
  • PC literacy [Office 365: Excel, Outlook, Word, PowerPoint]
  • 1-2 years experience in CSM, AM, AE or BDR role and/or inside/outside sales experience preferred
  • Tele prospecting, virtual presentation, and/or B2B/F2F experience a plus
  • Must meet minimum technical requirement to work remotely
  • Once a conditional job offer has been extended, a satisfactory background and credit check will be required

What We Offer:

  • $23 - $25 hourly rate plus monthly commission
  • Robust health insurance including individual and family Medical, Dental and Vision
  • Relax and recharge with Paid Time Off (PTO) Program; plus 10 paid holidays
  • Financial health with 401(k) programs and employer match
  • Internet reimbursement - $40 per month
  • Take care of your emotional, physical, and financial wellbeing with access to EAP
  • We invest in your future through ongoing learning and development resources
  • Save on taxes with Flexible Spending or Health Savings Accounts
  • Peace of mind with Life and AD&D Insurance
  • Discounts for shopping at various retailers

EasyPay is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

*The Company reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is NOT an employment contract, implied or otherwise. The employment relationship remains "at will". These job requirements are subject to change to reasonably accommodate qualified individuals.

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