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Verizon Wireless Call Center Jobs in Decatur, GA

RemX

Call Center Retention & Sales Rep

Atlanta, GA · On-site

$17/hr

Educate customers on Frontier and Verizon offerings * Navigate multiple systems while maintaining ... call center experience, Comfortable working with sales and retention, Work a flexible schedule ...

Brooks-Aderholt Agency

Be Seen First

Entry Level Sales Representative

Alpharetta, GA · On-site

$55K - $110K/yr

You've worked at AT&T, T-Mobile, Verizon, Best Buy, or a similar retail/sales environment and you're tired of the ceiling * You're in a call center or customer service role and you know you're ...

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ...

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ...

DSI

Retail Support Specialist

Stone Mountain, GA · On-site

$26/hr

Experience in wireless communications, retail customer service, or technical support * Previous call center or retail support experience is a plus. What We Offer * Competitive starting pay of $26 per ...

DSI

Retail Support Specialist

Stone Mountain, GA

$26/hr

Experience in wireless communications, retail customer service, or technical support * Previous call center or retail support experience is a plus. What We Offer * Competitive starting pay of $26 per ...

DSI

Retail Support Specialist

Stone Mountain, GA · On-site

$26/hr

Experience in wireless communications, retail customer service, or technical support * Previous call center or retail support experience is a plus. What We Offer * Competitive starting pay of $26 per ...

Emory University

Network Engineer - (Wireless)

Atlanta, GA · On-site

$95 - $130/hr

In the Network Operations Center, monitor critical processes for Emory's enterprise-wide systems ... or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA

$18/hr

... wired/wireless network troubleshooting, and All Point of Sales equipment. • Configure and ... Experience with call center phone system a plus * Ability to work with various computer programs ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

... wired/wireless network troubleshooting, and All Point of Sales equipment. • Configure and ... Experience with call center phone system a plus * Ability to work with various computer programs ...

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Verizon Wireless Call Center information

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$10

$17

$24

How much do verizon wireless call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for verizon wireless call center in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What does a Verizon Wireless Call Center representative do?

A Verizon Wireless Call Center representative assists customers with their wireless service needs, such as billing inquiries, technical support, account management, and plan changes. They handle incoming calls, resolve issues, and provide information about Verizon’s products and services. Representatives are trained to deliver excellent customer service while troubleshooting problems and ensuring customer satisfaction. They may also process payments, update account information, and escalate complex issues to specialized teams if necessary.

What are the key skills and qualifications needed to thrive as a Verizon Wireless Call Center representative?

To excel as a Verizon Wireless Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony, and company-specific software is typically required. Outstanding representatives demonstrate patience, active listening, and a positive attitude when handling customer inquiries and issues. These skills are vital to ensure customer satisfaction, efficient issue resolution, and a positive overall experience with the company.

What are some common challenges faced by agents in a Verizon Wireless Call Center, and how are they supported in overcoming them?

Agents in a Verizon Wireless Call Center often encounter high call volumes, diverse customer concerns, and the need to quickly adapt to new products or policies. To address these challenges, Verizon provides comprehensive onboarding, ongoing training, and access to knowledge bases. Team leads and supervisors are readily available to offer real-time guidance, and there are regular team meetings to share best practices. Additionally, performance is monitored with constructive feedback to help agents continuously improve and succeed in their roles.

What is the difference between Verizon Wireless Call Center vs Verizon Wireless Customer Service Representative?

AspectVerizon Wireless Call CenterVerizon Wireless Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, inbound and outbound callsCall center setting, inbound customer inquiries
Employer & IndustryVerizon Wireless, telecommunicationsVerizon Wireless, telecommunications

The Verizon Wireless Call Center and Customer Service Representative roles both operate within the telecommunications industry, often in similar call center environments. The main difference lies in the scope: call center agents handle a broader range of inbound and outbound calls, including technical support and sales, while customer service representatives primarily focus on assisting existing customers with account issues and inquiries. Both roles require similar credentials and training, making them closely related but distinct in daily responsibilities.

What are popular job titles related to Verizon Wireless Call Center jobs in Decatur, GA?

For Verizon Wireless Call Center jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Verizon Wireless Call Center jobs in Decatur, GA look for?

The top searched job categories for Verizon Wireless Call Center jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Verizon Wireless Call Center jobs?

Cities near Decatur, GA with the most Verizon Wireless Call Center job openings:

Verizon Wireless Call Center jobs near you
Infographic showing various Verizon Wireless Call Center job openings in Decatur, GA as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $36,375 per year, or $17.5 per hour.

Call Center Retention & Sales Rep

RemX

Atlanta, GA • On-site

$17/hr

Temporary

Posted 23 days ago

Job description

  • Title: Customer Service Retention & Sales Representative (Call Center Rep)
  • Location: Onsite (Augusta, GA 30907)
  • Pay: $17.00/hour + Monthly Performance Bonuses (Top performers average an additional $400-$450+ per month, with high achievers earning significantly more.)
  • Start Date: August
  • Schedule: Flexible availability required between 8:00 AM and 8:00 PM EST . (Shift assignments may change based on business needs. Top-performing agents receive priority during shift selection.)
  • Career Growth: This position offers potential for permanent placement based on performance, attendance, and hours worked.

  • Handle inbound customer calls regarding service concerns, account changes, and disconnect requests
  • Build rapport quickly and deliver an outstanding customer experience
  • Retain customers by identifying needs and offering effective solutions
  • Present service options, upgrades, promotions, and retention offers
  • Upsell and cross-sell products when appropriate
  • Educate customers on Frontier and Verizon offerings
  • Navigate multiple systems while maintaining accurate documentation
  • Meet performance goals related to customer satisfaction, retention, quality, and sales
  • Follow call handling procedures and compliance guidelines
  • Resolve customer concerns with professionalism, empathy, and confidence

Customer service, sales, and call center experience, Comfortable working with sales and retention, Work a flexible schedule between 8:00 AM and 8:00 PM EST
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About RemX

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RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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