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What are Verizon remote jobs?

Verizon remote jobs are positions within Verizon Communications Inc. that allow employees to work from home or another location outside of a traditional office. These roles span a variety of departments, including customer service, sales, IT, and technical support. Remote jobs at Verizon offer flexibility and the ability to balance work with personal commitments, while still providing access to the company's benefits and resources. Opportunities for remote work may depend on the specific job function and business needs.

What is the difference between Verizon Remote vs Verizon Customer Service Representative?

AspectVerizon RemoteVerizon Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-based settingRemote, home-based setting
Employer & Industry UsageVerizon's remote customer support rolesVerizon's customer support team
Common Search & ComparisonYesYes

Both Verizon Remote and Verizon Customer Service Representative roles typically require similar credentials and are performed in a remote work environment. The main difference is that Verizon Remote may refer to various remote positions within Verizon, while Verizon Customer Service Representative specifically focuses on customer support roles. Both roles serve Verizon's customer needs and are popular choices for remote work seekers in the telecommunications industry.

What are the key skills and qualifications needed to thrive as a Verizon Remote employee, and why are they important?

To thrive as a Verizon Remote employee, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, remote communication tools, and Verizon's technical platforms is often required. Excellent communication, time management, and self-motivation are crucial soft skills for success in a remote work environment. These skills ensure efficient customer support, productivity, and the ability to work independently while upholding Verizon’s service standards.

What can I expect from the onboarding and training process for a remote role at Verizon?

Verizon provides a comprehensive remote onboarding and training process designed to help new hires integrate smoothly into their roles and teams. You can expect a mix of virtual orientation sessions, self-paced learning modules, and live training with mentors or supervisors. Verizon also offers ongoing support through digital collaboration tools and regular check-ins to ensure you feel connected, informed, and equipped to succeed in your position. Most remote employees are also assigned a peer or manager to help answer questions and guide them through their first few weeks.
What cities are hiring for Verizon Remote jobs? Cities with the most Verizon Remote job openings:
What are the most commonly searched types of Verizon jobs? The most popular types of Verizon jobs are:
What states have the most Verizon Remote jobs? States with the most job openings for Verizon Remote jobs include:
Infographic showing various Verizon Remote job openings in the United States as of May 2026, with employment types broken down into 70% Full Time, 24% Part Time, and 6% Contract. Highlights an 100% Remote job distribution.
Crisis Counselor - Fully Remote in Hobbs, NM

Crisis Counselor - Fully Remote in Hobbs, NM

Protocall Services

Hobbs, NM • On-site, Remote

$24.35 - $26.35/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 2 days ago

Job description

Education Requirement:
  • Bachelor's Degree from an accredited 4 year college or university.

Experience Requirement: Minimum of 1 year direct experience in behavioral health, counseling, or social services
Location Requirement: Fully Remote, New Mexico residency required
Benefits
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement

Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
  • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

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