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Verizon Fios Jobs (NOW HIRING)

Victra Inc

Community Solutions Specialist

Coppell, TX · On-site

$100K/yr

Sign up residents for Verizon Fios, 5G Home, Mobile, and Perks at the point of move-in * Provide product benefits and solution recommendations - Fios, 5G Home, Mobile, and Perks - through exceptional ...

Mental Health Partnerships

IT Manager

Philadelphia, PA · Hybrid

$75K - $85K/yr

Manages and negotiates vendor contracts with vendors such as Verizon Wireless, Vonage, Ricoh, Comcast, Verizon FIOS, Zayo, Tech Impact. Manages and supports MHP third party application pool including ...

Mental Health Partnerships

IT Manager

Philadelphia, PA · On-site

$75K - $85K/yr

... Verizon FIOS, Zayo, Tech Impact. • Manages and supports MHP third party application pool including MIP, Constant Contacts, Comm100, Knowbe4, Zoom, Little Green Light, Thinkific, Bassets, Verkada ...

Mental Health Partnerships

IT Manager

Philadelphia, PA · On-site

$75K - $85K/yr

... Verizon FIOS, Zayo, Tech Impact. • Manages and supports MHP third party application pool including MIP, Constant Contacts, Comm100, Knowbe4, Zoom, Little Green Light, Thinkific, Bassets, Verkada ...

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Verizon Fios information

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How much do verizon fios jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for verizon fios in the United States is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.91 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Verizon Fios technicians when working onsite, and how are they addressed?

Verizon Fios technicians often encounter challenges such as troubleshooting complex wiring issues in older buildings, managing tight installation schedules, and ensuring customer satisfaction during onsite visits. To address these, technicians receive comprehensive training on both technical problem-solving and customer service. They also work closely with dispatch teams and have access to a support network of colleagues and technical resources, allowing them to resolve issues efficiently and keep customers informed throughout the process.

What is Verizon Fios?

Verizon Fios is a fiber-optic communications service provided by Verizon that offers high-speed internet, digital television, and telephone services. Unlike traditional cable, Fios uses fiber-optic technology to deliver faster and more reliable connections directly to homes and businesses. Customers can choose from various internet speeds and TV channel packages based on their needs. Fios is known for its fast upload and download speeds, which are ideal for streaming, gaming, and working from home. Availability may vary by location, so it's best to check if Fios is offered in your area.

What is the difference between Verizon Fios vs Verizon Customer Service Representative?

AspectVerizon FiosVerizon Customer Service Representative
Primary RoleProvides internet, TV, and phone services to customersAssists customers with billing, technical issues, and service inquiries
Work EnvironmentField and technical support, installation sites, call centersCall centers, remote or office-based
Required SkillsTechnical knowledge, installation skills, customer serviceCommunication skills, problem-solving, product knowledge
CertificationsTechnical certifications may be preferredCustomer service training, communication skills

Verizon Fios technicians focus on installing and maintaining internet, TV, and phone services, often working in the field. In contrast, Verizon Customer Service Representatives primarily handle customer inquiries and support via call centers. Both roles require strong communication skills, but Fios roles emphasize technical expertise, while customer service roles focus on problem-solving and customer interaction.

What are the key skills and qualifications needed to thrive as a Verizon Fios Technician, and why are they important?

To thrive as a Verizon Fios Technician, you need strong technical troubleshooting abilities, knowledge of fiber-optic technology, and typically a high school diploma or equivalent. Familiarity with installation tools, network testing equipment, and customer management systems is usually required, along with any relevant safety certifications. Excellent communication, problem-solving skills, and a commitment to customer service are critical soft skills for this role. These skills ensure efficient service delivery, customer satisfaction, and the reliable operation of Verizon Fios networks.
More about Verizon Fios jobs
What cities are hiring for Verizon Fios jobs? Cities with the most Verizon Fios job openings:
What states have the most Verizon Fios jobs? States with the most job openings for Verizon Fios jobs include:
What job categories do people searching Verizon Fios jobs look for? The top searched job categories for Verizon Fios jobs are:
Verizon Fios jobs near you
Infographic showing various Verizon Fios job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 59% Physical, 39% Hybrid, and 2% Remote job distribution, with an average salary of $37,666 per year, or $18.1 per hour.
Community Solutions Specialist

Community Solutions Specialist

Victra Inc

Coppell, TX • On-site

$100K/yr

Other

Medical, Dental, Vision

Posted 28 days ago

Victra rating

5.5

Company rating: 5.5 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

23rd of 30 rated technology retailers

Job description

ABOUT US
Victra is Verizon's largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to "Connect technology to life in a trustworthy, fun, and profitable way." We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns - now extending that excellence directly into the apartment communities where our customers live.
JOB DESCRIPTION
You will work within our company culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the Core Values.
As a Community Solutions Specialist at Victra, you will be the face of Verizon inside a portfolio of apartment communities (Multi-Dwelling Units). You will own the relationship with property managers and leasing teams, host on-site events for residents, and drive Verizon Home Internet, Mobile, and Perks adoption - building a book of business one community at a time.
This isn't a desk job. This isn't a one-and-done sale. It's a relationship-driven role where the happier your properties are, the more your commission grows.
ON A TYPICAL DAY, YOU WILL:
  • Meet and exceed monthly sales quota for your assigned portfolio
  • Visit assigned MDU properties in person - leasing offices, lobbies, clubhouses
  • Build trusted relationships with property managers, leasing agents, and HOA boards
  • Prospect daily for new property partnerships - cold outreach to leasing offices, follow-ups on referrals, and warm intros from existing communities
  • Build and deliver impactful partnership proposals to property managers and HOA boards - positioning Verizon Enhanced Communities as a leasing differentiator
  • Host monthly resident events - move-in days, pool parties, lobby coffee mornings
  • Sign up residents for Verizon Fios, 5G Home, Mobile, and Perks at the point of move-in
  • Provide product benefits and solution recommendations - Fios, 5G Home, Mobile, and Perks - through exceptional customer service that delivers exactly what each resident needs
  • Own resident issues end-to-end - billing, install escalations, service questions
  • Position Verizon as a leasing differentiator that helps properties retain residents
  • Track activity, pipeline, and penetration in CRM
  • Stay informed on all current Verizon processes, promotions, incentives, and product launches so residents always get the best available offer
  • Coordinate with internal Victra teams and Verizon Enhanced Communities partners
  • Work collaboratively with Verizon's Enhanced Communities team to support joint initiatives, training, and go-to-market programs
WHAT WE'RE LOOKING FOR:
  • High school diploma or GED (Bachelor's a plus)
  • 2+ years of sales, leasing, hospitality, or relationship-management experience
  • Demonstrated track record of self-direction without daily supervision
  • Resilience to rejection and patience for relationship-building cycles
  • Comfortable hosting events and approaching strangers
  • Valid driver's license, clean MVR, reliable transportation
  • Ability to pass property background and badging requirements
  • Willingness to work evenings and weekends when residents are home
  • Working knowledge of Microsoft Office and CRM tools (Salesforce a plus)
  • Bilingual (English/Spanish) a plus in select markets
WHAT YOU'LL BRING TO THE TABLE:
  • Personable - You remember names, faces, and details that matter
  • Persistent - A "no" today is a "yes" three months from now
  • Proactive - You don't wait for the property to call you
  • Problem-Solver - When a resident has an issue, you own it
  • Performance-Driven - You want your name at the top of the leaderboard

WHAT WE OFFER:
• Competitive base + uncapped commission (target $100,000 + first-year earnings)
• Tiered earnings ladder - Ramp Established High Achiever Elite
• Monthly mileage reimbursement, company credit card, computer, and phone stipend
• Discounted Verizon services
• Comprehensive medical, dental, and vision insurance
• Paid training and career-development pathways into District and Regional roles
• Tuition reimbursement
• Referral bonuses and contests
TRAINING:
All Community Solutions Specialists complete a four-day Victra New Hire University (NHU) within two weeks of start date, plus an MDU-specific certification covering property partner navigation, event execution, and Verizon Enhanced Communities operating procedures.
This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position; duties, responsibilities, and skills required may change without notice.
We are proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

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About VICTRA

Sourced by ZipRecruiter

Victra, headquartered in Raleigh, NC, US, is the largest Verizon Authorized Retailer in the United States. The company operates within the telecommunications industry, offering customers an array of Verizon-branded products and services such as smartphones, tablets, and wireless connectivity plans. The company was established with a mission to become the top dealer of professional wireless solutions. Victra strives to offer the latest in device and connectivity options while providing an exceptional in-store customer experience.

Industry

Electronics and appliance stores

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1996

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