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Velocity Call Center Remote information

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How much do velocity call center remote jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for velocity call center remote in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Velocity Call Center Remote vs Customer Service Representative?

AspectVelocity Call Center RemoteCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes relevant experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, home-based call center settingTypically office or remote, depending on employer
Industry UsageCommon in call centers across various industries

Velocity Call Center Remote and Customer Service Representative roles both require strong communication skills and often similar credentials. The main difference lies in the specific job focus: Velocity Call Center Remote emphasizes handling inbound or outbound calls in a remote setting, while Customer Service Representatives may also handle emails and chat. Both roles are prevalent in call centers across industries, making them comparable in work environment and industry usage.

What are the key skills and qualifications needed to thrive as a Velocity Call Center Remote agent, and why are they important?

To thrive as a Velocity Call Center Remote agent, you generally need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer skills is typically required. Outstanding agents also demonstrate patience, professionalism, and the ability to work independently while managing time effectively. These skills and qualities are critical for delivering excellent customer service, resolving issues efficiently, and maintaining productivity in a remote environment.

What are the main challenges faced by remote agents at Velocity Call Center, and how can they be addressed?

Remote agents at Velocity Call Center often encounter challenges such as staying motivated without in-person supervision, managing time effectively, and maintaining clear communication with their team. To address these, it's important to establish a dedicated, distraction-free workspace, utilize collaboration tools provided by the company, and set a regular schedule that aligns with team expectations. Regular check-ins and virtual team meetings also help build camaraderie and keep everyone aligned on goals and updates.

What is a Velocity Call Center Remote job?

A Velocity Call Center Remote job involves working from home as a customer service representative for Velocity, a company that typically provides call center solutions for various clients. In this role, employees handle inbound and outbound calls, answer customer inquiries, resolve issues, and provide support, all from a remote location. This position requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote call center agents may also be responsible for documenting interactions and following company protocols to ensure customer satisfaction.
More about Velocity Call Center Remote jobs
What cities are hiring for Velocity Call Center Remote jobs? Cities with the most Velocity Call Center Remote job openings:
What are the most commonly searched types of Velocity Call Center jobs? The most popular types of Velocity Call Center jobs are:
What states have the most Velocity Call Center Remote jobs? States with the most job openings for Velocity Call Center Remote jobs include:
What job categories do people searching Velocity Call Center Remote jobs look for? The top searched job categories for Velocity Call Center Remote jobs are:
Velocity Call Center Remote jobs near you
Infographic showing various Velocity Call Center Remote job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Remote Customer Service Representative

VIMO INC

Remote

$19/hr

Other

Medical, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Handle inbound and outbound calls to assist customers.

  • Manage customer accounts and provide technical support.

  • Respond to online chat inquiries as assigned.

Job description

It's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Full-time/Seasonal
• $17.00/hr. plus performance incentives
• $19.00/hr. Spanish Bilingual, plus performance incentives
Requirements

  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 35 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with Mobile Internet Service Providers and/or Satellite.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders
    (For example, T-Mobile is not compatible with our internal systems)
Essential Responsibilities
  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels
Qualifications
  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven
What We Offer
  • Paid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)
Preferred Experience (not required)
  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

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