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Velocity Call Center Remote Jobs in Florida (NOW HIRING)

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...

MDS Communications

Remote Call Center Agent

Tampa, FL · Remote

$15 - $16.50/hr

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · Remote

$3.0K - $5.0K/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...

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Velocity Call Center Remote information

What is the difference between Velocity Call Center Remote vs Customer Service Representative?

AspectVelocity Call Center RemoteCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes relevant experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, home-based call center settingTypically office or remote, depending on employer
Industry UsageCommon in call centers across various industries

Velocity Call Center Remote and Customer Service Representative roles both require strong communication skills and often similar credentials. The main difference lies in the specific job focus: Velocity Call Center Remote emphasizes handling inbound or outbound calls in a remote setting, while Customer Service Representatives may also handle emails and chat. Both roles are prevalent in call centers across industries, making them comparable in work environment and industry usage.

What are the key skills and qualifications needed to thrive as a Velocity Call Center Remote agent?

To thrive as a Velocity Call Center Remote agent, you generally need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer skills is typically required. Outstanding agents also demonstrate patience, professionalism, and the ability to work independently while managing time effectively. These skills and qualities are critical for delivering excellent customer service, resolving issues efficiently, and maintaining productivity in a remote environment.

What are the main challenges faced by remote agents at Velocity Call Center, and how can they be addressed?

Remote agents at Velocity Call Center often encounter challenges such as staying motivated without in-person supervision, managing time effectively, and maintaining clear communication with their team. To address these, it's important to establish a dedicated, distraction-free workspace, utilize collaboration tools provided by the company, and set a regular schedule that aligns with team expectations. Regular check-ins and virtual team meetings also help build camaraderie and keep everyone aligned on goals and updates.

What is a Velocity Call Center Remote?

A Velocity Call Center Remote job involves working from home as a customer service representative for Velocity, a company that typically provides call center solutions for various clients. In this role, employees handle inbound and outbound calls, answer customer inquiries, resolve issues, and provide support, all from a remote location. This position requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote call center agents may also be responsible for documenting interactions and following company protocols to ensure customer satisfaction.
What are the most commonly searched types of Velocity Call Center jobs in Florida? The most popular types of Velocity Call Center jobs in Florida are:
What are popular job titles related to Velocity Call Center Remote jobs in Florida? For Velocity Call Center Remote jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Velocity Call Center Remote jobs in Florida look for? The top searched job categories for Velocity Call Center Remote jobs in Florida are:
What cities in Florida are hiring for Velocity Call Center Remote jobs? Cities in Florida with the most Velocity Call Center Remote job openings:
Velocity Call Center Remote jobs near you
Infographic showing various Velocity Call Center Remote job openings in Florida as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution.

Customer Rep - Call Center - Remote

Allied Universal

Hialeah, FL • On-site, Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

New

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,553 frontline employees who took The Breakroom Quiz

77th of 116 rated security

Job description

Overview
Company Overview:
Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!
Job Description
Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.
Remote position - Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) and/or Spanish speaking representatives of $18.00 per hour
RESPONSIBILITIES:
  • Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
  • Tackle a variety of problems in technical systems with skill and accuracy
  • Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
  • Willingness and Ability to be cross trained in other areas of the department
  • Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

PREFERRED QUALIFICATIONS (NICE TO HAVE):
  • Experience in a technical support role, or other technical experience
  • Associate's degree in information technology, Computer Science, or a related field
  • Basic understanding of software/hardware troubleshooting
  • Experience in Service Now and TalkDesk
  • Experience in retail cash offices

QUALIFICATIONS (MUST HAVE):
  • High school diploma or equivalent
  • Minimum of two (2) years of work experience in a Technical Customer Service Call Center
  • Stable work history must demonstrate each of the following:
    • Strong understanding of customer service and customer relations
    • Highly motivation and strong desire to learn
    • Ability to exercise good judgment and decision-making
    • Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
    • Effective written and oral communication skills
  • Able to assess and evaluate situations effectively
  • Skilled in identifying critical issues quickly and accurately
  • Able to write informatively, clearly, and accurately
  • Problem solving and analytical skills
  • Ability to work in a team environment

BENEFITS:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1652403

What Allied Universal employees say

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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