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Part Time Velocity Call Center Jobs in Florida (NOW HIRING)

Alta Resources

Call Center Representative

Fort Myers, FL

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a Call ...

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a Call ...

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

Jacksonville, FL · On-site

$17 - $19/hr

NOW HIRING: Part-Time shifts 10-2pm, 2pm-6pm 20hrs/week | Mon-Friday with one Saturday a month The ... call center environment. In this role, the CCE will act as the communication liaison between the ...

OneBlood

Telerecruiter- Call Center

Orlando, FL · On-site

$17.50/hr

Join our team as a part-time Telerecruiter at OneBlood! As a Telerecruiter, you will be responsible for contacting eligible blood donors by telephone and other approved communication methods from ...

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Part Time Velocity Call Center information

What are the key skills and qualifications needed to thrive as a Part Time Velocity Call Center representative, and why are they important?

To thrive as a Part Time Velocity Call Center representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is typically required. Outstanding customer service, patience, and the ability to stay calm under pressure are critical soft skills in this role. These skills are essential for effectively assisting customers, resolving issues efficiently, and maintaining a positive company image.

What are some common challenges faced by part-time employees in a Velocity Call Center, and how can they be managed?

Part-time employees in a Velocity Call Center often face challenges such as adapting to variable shift schedules, maintaining high performance under time constraints, and managing a high volume of customer interactions. To manage these, it’s important to communicate availability clearly with supervisors, take advantage of training resources, and use time-management techniques to stay organized during shifts. Building strong relationships with team members can also provide support and make it easier to handle peak call times.

What is a Part Time Velocity Call Center job?

A Part Time Velocity Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls for a variety of clients or companies. The 'velocity' aspect typically refers to a fast-paced setting that requires agents to efficiently manage a high volume of calls in a limited amount of time. Part-time workers usually have flexible or reduced hours compared to full-time staff, making it suitable for students or those seeking supplemental income. Responsibilities often include answering customer inquiries, resolving issues, and providing product or service information. Effective communication, multitasking, and computer skills are important in this role.
What are the most commonly searched types of Velocity Call Center jobs in Florida? The most popular types of Velocity Call Center jobs in Florida are:
What cities in Florida are hiring for Part Time Velocity Call Center jobs? Cities in Florida with the most Part Time Velocity Call Center job openings:
Part Time Velocity Call Center jobs near you

Call Center Representative - Part Time

Family Health Centers of Southwest Florida, Inc.

Fort Myers, FL • On-site

$16.50/hr

Part-time

Posted 4 days ago

Job description

Job Type
Part-time
Description
Family Health Centers of Southwest Florida, Inc. has immediate openings for dedicated Call Center and Customer Service professionals, especially those bilingual in English and Spanish. The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or directing callers to appropriate department.
Our positions pay well ABOVE the market rate that other companies may be offering, regular schedule. This part-time role will be Monday - Tuesday/8am - 5pm).
DETAILED DUTIES AND RESPONSIBILITIES:
  • Responsible for answering all incoming calls in a call center setting. Knowledge, understanding, and relevant experience with telephone etiquette, including strong listening skills are essential.
  • Excellent customer/client service skills are essential to this position.
  • Strong communication skills including: verbal, written and listing skills.
  • Strong ability to listen carefully to the needs of the patient and ensure that the caller is accurately addressed.
  • Directs calls appropriately and accurately documents the call to a call system and registration systems.
  • Answers questions using proper protocol and provides information to caller. Ensures that calls are forwarded appropriately.
  • Schedules patient visits; registers new patients to FHCSWF; provide direction regarding the new patient registration process.
  • The Call Center Representative will handle a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses.
  • Must be able to write succinct and accurate notes in the patients' electronic health record.
  • Assures all communications and transactions with patients/guardians are conducted in a mature, calm, sensitive and respectful manner.
  • Proficient in use of a patient registration system, including updates to insurances and procedure entry.
  • Ability to utilize electronic health record system to enter, retrieve and document patient information, notes and tasks to record patient communications.
  • Understands and maintains Protected Health Information in accordance with HIPAA guidelines.
  • Demonstrated ability to work in a large team environment.
  • Ability to work in a fast paced environment and possess the ability to prioritize, maintain a high level of attention to detail, organization, and flexibility.
  • Performs any and all other duties assigned.

Requirements
KNOWLEDGE, SKILLS AND ABILITIES:
  • Excellent customer service skills
  • Demonstrated attention to details
  • Ability to manage multiple tasks simultaneously - strong organizational skills
  • Computer literate, with good typing skills, 35 WPM, high level of accuracy
  • Proven experience working in a fast paced environment and maintaining accuracy of the work assigned
  • Ability to work and communicate effectively with superiors and peers

TRAINING AND EXPERIENCE:
  • High School diploma, GED or equivalent training and experience.
  • Previous Call Center Experience, preferably in Healthcare.
  • Experience in a medical or dental setting a plus.
  • Prior experience with Electronic Health Records a plus.

SPECIAL REQUIREMENTS:
  • Reliable transportation and willingness to travel locally when required.
  • Bilingual English/Spanish preferred.

Salary Description
$16.50+/hour

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