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Vacation Rental Virtual Assistant Jobs in Colorado

Better Talent

Director of Guest Services

Aspen, CO · On-site

Aspen Vacations is a growing vacation rental company with a passion for creating seamless stays and ... * Assist guests in crafting memorable stays by offering expert recommendations and thoughtful ...

Better Talent

Director of Guest Services

Aspen, CO

Aspen Vacations is a growing vacation rental company with a passion for creating seamless stays and ... * Assist guests in crafting memorable stays by offering expert recommendations and thoughtful ...

Apply Early

Career Search

Administrative Assistant

Breckenridge, CO · On-site

$20.25 - $27.50/hr

Come join a dynamic maintenance team that works together to keep vacation rental operations running ... Schedule daily maintenance tasks and assist in preparing vacant units for occupancy * Coordinate ...

Career Search

Administrative Assistant

Breckenridge, CO

$20.25 - $27.50/hr

Come join a dynamic maintenance team that works together to keep vacation rental operations running ... Schedule daily maintenance tasks and assist in preparing vacant units for occupancy * Coordinate ...

Berry Companies

Rental Coordinator

Golden, CO · On-site

$60K - $75K/yr

... * Assist customers in selecting appropriate equipment based on project requirements and ... Paid Vacation and Flex Time * Matching 401K Plan * Profit Sharing and Bonus Program * Short and ...

Berry Companies

Rental Coordinator

Golden, CO

$60K - $75K/yr

... * Assist customers in selecting appropriate equipment based on project requirements and ... Paid Vacation and Flex Time * Matching 401K Plan * Profit Sharing and Bonus Program * Short and ...

Bobcat of the Rockies

Rental Coordinator

Golden, CO · On-site

$60K - $75K/yr

... * Assist customers in selecting appropriate equipment based on project requirements and ... Paid Vacation and Flex Time * Matching 401K Plan * Profit Sharing and Bonus Program * Short and ...

Grand Mountain Rentals

Be Seen First

Operations Manager / Property Manager

Grand Lake, CO · On-site

$23 - $27/hr

Responsibilities * Assist guests, homeowners, and vendors by phone, email, and in person ... Short-term or vacation rental management * Canva * Facebook and social media marketing

Apply Early

PLACE

Earning your Real Estate License?

Silverthorne, CO · On-site

$70K - $100K/yr

Responsibilities * Assist clients in buying, selling, and renting residential properties under the ... We focus on the second-home and vacation rental market, providing expert knowledge on local ...

Vail Resorts

Assistant Property Manager

Breckenridge, CO · On-site

$21 - $28.50/hr

The assistant manager will gain a working knowledge of property management functions by working with the Vacation Rental Manager, the Revenue Management, Reservations and Front Desk teams to maximize ...

Apply Early

Luxury Coastal Vacations

Property Inspector

Winter Park, CO · On-site

$22 - $23/hr

They conduct inspections of all vacation rental properties to make sure the properties are secure ... During non-peak times, assist in other department projects within the company * All other duties as ...

Career Search

Owner Relations Manager

Keystone, CO · On-site

... of vacation rental properties. This role requires someone who works well in a team setting while ... Assist in contacting local vendors for repairs, preparing bids for homeowner approval, and ensuring ...

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Vacation Rental Virtual Assistant information

How does a Vacation Rental Virtual Assistant typically collaborate with property owners and guests?

As a Vacation Rental Virtual Assistant, you’ll regularly coordinate with property owners to manage bookings, communicate guest inquiries, and resolve issues promptly. You’ll often act as the main point of contact for guests, handling tasks such as responding to questions, scheduling cleanings, and ensuring smooth check-ins and check-outs. Effective collaboration hinges on clear communication and using property management platforms, enabling you to keep both owners and guests informed and satisfied. This role requires strong organizational skills, customer service orientation, and adaptability to changing schedules or guest needs.

What are the key skills and qualifications needed to thrive as a Vacation Rental Virtual Assistant, and why are they important?

To thrive as a Vacation Rental Virtual Assistant, you need strong organizational skills, attention to detail, and experience with property management or hospitality support, often supported by a background in administrative work. Familiarity with booking platforms like Airbnb, VRBO, and property management systems (PMS), as well as proficiency in tools like Slack, Google Workspace, and calendar management software, is typical. Excellent communication, problem-solving abilities, and flexibility in handling guest inquiries and issues distinguish top performers. These skills and qualities are crucial for ensuring smooth operations, high guest satisfaction, and efficient management of multiple properties remotely.

What is the difference between Vacation Rental Virtual Assistant vs Property Manager?

AspectVacation Rental Virtual AssistantProperty Manager
CredentialsBasic administrative skills, possibly certifications in hospitality or adminReal estate or property management licenses, certifications often preferred
Work EnvironmentRemote, online support for multiple propertiesOn-site or remote, overseeing daily property operations
Employer & IndustryVacation rental companies, hosts, online platformsProperty management firms, real estate companies, individual owners
Common TasksBooking management, guest communication, calendar updatesMaintenance coordination, tenant relations, rent collection

While both roles support vacation rental operations, a Vacation Rental Virtual Assistant primarily handles administrative and online tasks remotely, whereas a Property Manager oversees the physical and operational aspects of rental properties, often on-site or with broader responsibilities.

What are vacation rental virtual assistants?

Vacation rental virtual assistants are remote professionals who help property owners and managers with the day-to-day operations of vacation rental properties. Their tasks can include handling guest communications, managing bookings, coordinating cleaning schedules, updating listings, and providing customer support. By taking care of these administrative and operational duties, virtual assistants allow property owners to focus on growing their business while ensuring guests have a smooth experience. They work from anywhere, using digital tools to manage multiple properties efficiently.
What are popular job titles related to Vacation Rental Virtual Assistant jobs in Colorado? For Vacation Rental Virtual Assistant jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Vacation Rental Virtual Assistant jobs in Colorado look for? The top searched job categories for Vacation Rental Virtual Assistant jobs in Colorado are:
What cities in Colorado are hiring for Vacation Rental Virtual Assistant jobs? Cities in Colorado with the most Vacation Rental Virtual Assistant job openings:
Vacation Rental Virtual Assistant jobs near you
Director of Guest Services

Director of Guest Services

Better Talent

Aspen, CO • On-site

Other

Medical, Dental, Vision

Posted 29 days ago

Job description

Description
COMPANY OVERVIEW:
Aspen Vacations is a growing vacation rental company with a passion for creating seamless stays and exceeding the expectations of our guests and homeowners. Our curated portfolio of luxury properties spans the four majestic mountains of Aspen Snowmass, one of the world's most iconic destinations.
We're seeking a service-driven and experienced Director of Guest Services to help elevate our guest experience to the next level.
POSITION SUMMARY:
The Director of Guest Services will lead all aspects of the guest journey, from initial inquiry through post-stay follow-up. This role is responsible for ensuring that every touchpoint reflects Aspen Vacations' commitment to providing the highest levels of service to our guests. The ideal candidate brings a genuine passion for luxury hospitality and guest experience and is driven to curate seamless stays that leave lasting impressions.
RESPONSIBILITIES:
  • Own the end-to-end luxury guest experience across all communication, service touchpoints, and post-stay follow-up.
  • Develop and oversee guest communication standards, ensuring tone, timing, and content align with brand voice and guest expectations.
  • Ensure accuracy and consistency across all guest-facing content, including listings, guidebooks, in-unit materials, and messaging, while maintaining alignment with brand voice.
  • Serve as the primary point of contact for homeowners during personal stays, ensuring a seamless, personalized experience.
  • Instill a service-first mindset by training cross-functional teams, ensuring every team member is equipped to deliver exceptional guest and owner experiences and uphold service standards.
  • Foster a positive, collaborative team environment where communication, accountability, and mutual support are central to delivering excellent service.
  • Ensure all guest communication is responded to promptly and thoroughly, delivering a consistent and high-touch experience across every interaction.
  • Support guests in reserving accommodations that best suit their needs, offering personalized recommendations and a seamless booking experience.
  • Assist guests in crafting memorable stays by offering expert recommendations and thoughtful planning support tailored to their unique preferences and interests.
  • Go above and beyond to accommodate special guest and owner requests in collaboration with internal teams and local partners, helping to create memorable, one-of-a-kind stays.
  • Build lasting relationships with guests and homeowners by delivering personalized service, thoughtful communication, and consistent follow-through.
  • Work cross-functionally with all departments to ensure alignment across service touchpoints, anticipating and resolving guest and owner needs.
  • Identify friction points in the guest journey and implement systems and SOPs to improve service consistency and efficiency.
  • Monitor and respond to guest and homeowner feedback and reviews to identify patterns and drive continuous improvement.
  • Implement VIP and loyalty programs that strengthen guest relationships, drive retention, and encourage repeat bookings.
  • Support new property onboarding to ensure guest readiness and brand-aligned presentation.
  • Maintain fluency in PMS, CRM, OTA platforms, and other guest communication tools.
QUALIFICATIONS:
  • 5+ years of experience in guest services, including at least 2 years in a leadership or supervisory role within the vacation rental or luxury hospitality industry (luxury vacation rental preferred)
  • Excellent interpersonal and communication skills, with the ability to create positive experiences in every interaction
  • Passion for delivering exceptional, personalized guest and owner experiences
  • Highly organized, detail-oriented, and adaptable, with strong problem-solving and decision-making abilities
  • Ability to identify and address operational challenges, resolve conflicts, and drive effective solutions
  • Deep knowledge of guest experience best practices, including concierge-level service, conflict resolution, and service recovery
  • Thrives in a fast-paced, dynamic environment with the ability to multitask and shift priorities with ease
  • Technical acumen and familiarity with vacation rental systems, including PMS, CRM platforms, and OTAs
  • Demonstrated success in building and implementing processes that enhance efficiency, consistency, and service quality
  • Comfortable collaborating cross-functionally with teams and willing to step in and assist other departments when needed
  • Ability to remain calm under pressure and respond to guest needs with professionalism and empathy
Physical Requirements:
  • Ability to stand, sit, and walk for extended periods of time
  • Capability to reach overhead and below the waist.
  • Regular pushing, pulling, and lifting of objects weighing up to 25 pounds.
  • Occasional lifting or moving of objects weighing up to 50 pounds
  • Flexibility to bend, stoop, squat, kneel, and twist
  • Prolonged periods of sitting at a desk and working on a computer
COMPENSATION & BENEFITS:
Annual Rate: $90,000 - $110,000
Benefits:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Relocation assistance
  • Workplace perks such as recreation activities, food and coffee, and flexible work schedules

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