Vacation Rental Reservations Manager Jobs in Indiana

Purpose:

This position is responsible for both selling parts to customers over the counter and providing necessary parts to the service department. Providing exceptional customer service while supplying customers with timely and accurate information regarding accounts, products, rates, and services offered. Assists rental customers with reservations, contracts, questions, register transactions, and order adjustments, and maintains rental equipment and the rental inventory in good operating condition.

Responsibilities:

• Provide excellent customer service to customers at the counter, on the phone, and anyone internally.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Meets or exceeds monthly sales goals.
• Actively engaged and knowledgeable about the corporate parts promotion schedule.
• Provides recommendations for sales of additional related or needed parts or accessories.
• Communicate, enforce, participate, and monitor effective Parts Department processes to ensure internal and external customer satisfaction.
• Timely and accurate processing of all orders (in-store and online). Completes orders by communicating with customers on pick-up or delivery status.
• Locates and obtains merchandise for customers. If not stocked, communicate with the Parts Inventory Team on items that need to be obtained.
• Maintains inventory integrity by performing cycle counts, following up on inventory discrepancies, and expediting issues to the manager.
• Assists with preparing and enhancing professional showroom image, maintaining cleanliness of showroom and equipment, and arranging merchandise displays.
• Rent equipment or arrange for the provision of service to customers.
• Prepare rental forms and contracts and obtain customer signatures and other information as required.
• Compute charges based on rental or service rate.
• Explain rental fees and provide information about rented items, such as operation or description.
• Collect deposits or payments or record credit charges by maintaining customer charge file daily and balancing daily sales receipts.
• Reserve items for the requested time and maintain the rental reservation file.
• Update/call overdue list daily and alert supervisor of overdue contracts.
• Assist customers with the loading and unloading of equipment when necessary; demonstrate safety features and operational features of the equipment.
• Other appropriate responsibilities as assigned by the manager.

Experience, Education, Skills, and Knowledge: 

• High School diploma or equivalent experience; Associate's degree in an Agriculture field preferred.
• 1+ years of Parts experience or equivalent sales or service experience.
• Experience connecting with customers, maintaining a professional image, and establishing rapport.
• Demonstrate a basic understanding of the selling process.
• Demonstrated ability to manage multiple projects simultaneously with a degree of independence.
• Experience working both independently and, in a team, setting.
• Demonstrates excellent communication skills; written and verbal.
• Ability to work extended hours and weekends.
• Valid driver's license required; driving record that meets Employer's insurance company requirements.
• Experience using standard desktop load applications such as Microsoft Office, internet applications, and apps.
• Ability to use a handheld barcode scanner.

Physical Demands and Work Environment:

While performing the responsibilities of this job, the team member is required to talk and hear. The team member is often required to sit, walk, and use their hands and fingers, to handle or feel.This position will require the individual to work in an office environment as well as a storage/warehouse facility. This position will require operation of a forklift.

• Ability to lift up to 75 pounds.
• Ability to stand for extended periods of time.
• Ability to grasp, pull, push, type, and reach with arms and hands.
• Ability to climb, kneel, crouch, balance, stoop, crawl, bend, and twist.
• View computer monitors for extended periods of time.