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Airbnb Customer Service Jobs in Indiana (NOW HIRING)

MatchPoint Solutions

Senior Data Scientist

Columbus, IN · On-site

$80K - $90K/yr

... services company with clients across the US . We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to ...

All JobsAirbnb Customer Service JobsAirbnb Customer Service Jobs in Indiana

Airbnb Customer Service information

See Indiana salary details

$9

$17

$25

How much do airbnb customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for airbnb customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is an Airbnb customer service?

An Airbnb Customer Service job involves assisting guests and hosts with inquiries, resolving issues, and ensuring a smooth experience on the platform. Responsibilities may include handling booking concerns, payment disputes, account issues, and policy questions via chat, email, or phone. Strong communication and problem-solving skills are essential to provide efficient and friendly support.

What are the key skills and qualifications needed to thrive in the Airbnb customer service position?

To thrive as an Airbnb Customer Service professional, you need excellent communication skills, problem-solving abilities, and a strong customer-focused mindset, often supported by experience in hospitality or customer support roles. Familiarity with customer relationship management (CRM) systems, help desk software, and Airbnb's internal platforms is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills that set top performers apart. These competencies are crucial for efficiently resolving guest and host inquiries while ensuring a positive experience and upholding Airbnb's reputation.

What are some of the typical challenges faced by Airbnb customer service representatives, and how are they supported in handling them?

Airbnb Customer Service representatives often encounter challenging situations, such as resolving disputes between guests and hosts, handling urgent booking issues, and addressing high-stress scenarios like last-minute cancellations. To support employees, Airbnb provides comprehensive training, ongoing access to knowledge bases, and escalation paths for complex cases. Team members frequently collaborate with supervisors and specialized departments to ensure issues are handled efficiently and in line with company policies. This supportive team environment helps representatives deliver high-quality service while maintaining a positive work-life balance.

Does Airbnb offer work from home?

Airbnb customer service roles often offer remote work options, allowing employees to perform their duties from home. These positions typically require strong communication skills and familiarity with customer support tools, and may involve flexible schedules. Availability of remote work can vary by role and location, so it's important to review specific job postings.

Is Airbnb customer service a remote job?

Airbnb customer service roles are often remote, allowing employees to work from home or other locations. These positions typically require strong communication skills and familiarity with customer support tools, and they may involve flexible or scheduled hours depending on the role and company needs.

What are the most commonly searched types of Airbnb Customer Service jobs in Indiana?

The most popular types of Airbnb Customer Service jobs in Indiana are:

What are popular job titles related to Airbnb Customer Service jobs in Indiana?

For Airbnb Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Airbnb Customer Service jobs in Indiana look for?

The top searched job categories for Airbnb Customer Service jobs in Indiana are:

Airbnb Customer Service jobs near you
Infographic showing various Airbnb Customer Service job openings in Indiana as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Strong Communicators Needed for An Airbnb Luxe Home Consultant Project - South Bend, US

Lifted, an Upwork Company™

South Bend, IN • On-site

$5 - $92/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Job Description

Join our program supporting Airbnb's Luxe program as a Home Consultant and help us uphold the exceptional quality and hospitality standards expected from the luxury homes in Airbnb's Luxe offering.
As part of our Managed Services program, you will conduct in-person home assessments, document property conditions, capture photos, and provide detailed evaluation reports to support our luxury quality review process. Consultants typically complete home consultations in approximately 2 hours, with some variation depending on property size.
*Please note that this project operates on an as needed basis. Assignment volume may fluctuate throughout the duration of the program and is not guaranteed. Some weeks may have higher activity levels while others may be lighter depending on operational demand and market needs.
What you'll do:

  • Conduct in-person onsite home consultations and property evaluations
  • Capture high-quality photos and document property conditions
  • Complete structured assessment reports based on your independent expert evaluation of the properties using provided guidelines and templates
  • Maintain professional and responsive communication and interactions with Hosts
  • Coordinate scheduling and availability through MediaBox and email communication
  • Ensure timely and accurate submission of reports following each consultation
Qualifications

Who you are:

  • Preferred but not required: background in hospitality, customer service, interior design, real estate, or related fields
  • Flexible schedule
  • You have reliable transportation and a willingness to travel to assigned locations
  • You own a phone or tablet that can be used to complete reports and upload photos
  • Amazing communication skills
  • Strong attention to details
  • Proficient in written and spoken English
  • Tech-comfortable and able to complete reports via a stable internet connection
  • You are located within 1 hour driving distance from the job post location you are applying for
Additional Information

Compensation Structure
This opportunity offers compensation on a per-assignment basis. Candidates should propose their rate for reviewing and submitting a report for a 1-bedroom home.  Average base rates within this region generally fall between $75-$90 for a 1-bedroom property.  An additional $5 USD will be added for each additional bedroom, up to 8 bedrooms total.  
Base Compensation
Example:

  • 1 bedroom = your proposed base rate
  • 2 bedrooms = base rate + $5
  • 3 bedrooms = base rate + $10
  • Etc. up to 8 bedrooms (all house sizes above 8 bedrooms will receive the 8 bedroom rate)


Travel Compensation
In addition to the consultation fee, consultants will also receive  compensation for travel for each day they conduct an assessment at a predetermined rate based on the consultant's distance from the center of the zone they are assigned to.  Travel compensation will range from $5 - $92 depending on the zone and the candidate's proximity to the assigned zone.
Additional information about the travel compensation and related requirements and procedures will be shared with candidates before offers are extended.

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