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Utility Operations Manager Jobs in Michigan (NOW HIRING)

ITG Communications

Operations Manager

Saginaw, MI · On-site

Experience: • 5+ years of experience in fulfillment, field operations, or project management • At least 3 years in a leadership role within the telecom, utility, or construction sectors • ...

Badger Daylighting

Operations Supervisor

Milford, MI · On-site

$75K - $85K/yr

The Operations Supervisor is an integral part of the operations team. They oversee many aspects of ... Gas, Underground Utility, Waste, Equipment Rental, Trucking / Fleet Management * Valid CDL ...

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Utility Operations Manager information

See Michigan salary details

$27K

$55.3K

$103.3K

How much do utility operations manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for utility operations manager in Michigan is $55,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $67,500.00 per year, depending on experience, location, and employer.

What are some common challenges Utility Operations Managers face in coordinating maintenance and emergency response teams?

Utility Operations Managers often juggle the complexities of scheduling planned maintenance while ensuring teams are prepared for unexpected outages or emergencies. Balancing these priorities requires strong communication and adaptability, as resources may need to be redirected quickly when issues arise. Additionally, they must coordinate with other departments, such as engineering and customer service, to minimize service disruptions and maintain compliance with safety regulations. Successfully managing these challenges is key to ensuring reliable utility services and efficient team performance.

What does a Utility Operations Manager do?

A Utility Operations Manager oversees the day-to-day operations of utility services such as water, electricity, or gas. Their responsibilities typically include managing staff, ensuring compliance with regulations, maintaining infrastructure, optimizing efficiency, and responding to emergencies or service disruptions. They play a key role in planning, budgeting, and implementing operational improvements. Utility Operations Managers also coordinate with other departments and external agencies to ensure reliable service delivery and customer satisfaction.

What is the difference between Utility Operations Manager vs Utility Supervisor?

AspectUtility Operations ManagerUtility Supervisor
ResponsibilitiesOversees multiple departments, manages budgets, develops strategies, and ensures compliance across utility operations.Supervises daily work of utility staff, ensures safety, and manages operational tasks on a shift or team basis.
CredentialsTypically requires a bachelor’s degree in engineering, business, or related field; certifications like CWE or OSHA are common.Often requires a high school diploma or associate degree; relevant certifications may include safety or technical training.
Work EnvironmentOffice settings, field sites, and operational facilities; involves strategic planning and oversight.Primarily on-site in utility plants or field locations; focuses on operational supervision.

While both roles are vital in utility companies, the Utility Operations Manager focuses on strategic oversight and management, whereas the Utility Supervisor handles daily operational supervision. Understanding these differences helps in choosing the right career path or job opportunity.

What are the key skills and qualifications needed to thrive as a Utility Operations Manager, and why are they important?

To thrive as a Utility Operations Manager, you need strong leadership skills, a solid understanding of utility operations, regulatory compliance, and a relevant degree such as engineering or business management. Familiarity with SCADA systems, asset management software, and safety certifications like OSHA are typically required. Exceptional problem-solving, communication, and team management skills distinguish top performers in this role. These competencies are crucial for ensuring safe, efficient utility operations and effective coordination across teams and regulatory bodies.
What are popular job titles related to Utility Operations Manager jobs in Michigan? For Utility Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Utility Operations Manager jobs in Michigan look for? The top searched job categories for Utility Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Utility Operations Manager jobs? Cities in Michigan with the most Utility Operations Manager job openings:
Utility Operations Manager jobs near you
Operations Manager

Operations Manager

ITG Communications

Saginaw, MI • On-site

Full-time

Re-posted 3 days ago

ITG Communications rating

5.3

Company rating: 5.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

ITG Communications is hiring for Operations Manager, Saginaw, MI.
The Operations Manager - Fulfillment is responsible for leading day-to-day broadband and telecom service delivery activities across assigned markets. This includes managing local field operations, coordinating contractors and internal teams, overseeing quality and safety compliance, and ensuring all projects and installations are completed on time and to standard. This role serves as the key operational contact for client communications, progress updates, and issue resolution.
Responsibilities
• Oversee all fulfillment operations within assigned markets including aerial, underground, and in-home service activities
• Direct and schedule field resources and subcontractors to ensure timely project completion and SLA compliance
• Monitor progress against milestones, deployment schedules, and project budgets
• Act as the main point of contact for client interactions, project updates, and issue resolution
• Enforce quality control measures, safety protocols, and performance standards for all work performed
• Evaluate contractor and vendor performance; initiate onboarding or corrective actions as needed
• Collaborate with internal leadership to continuously improve field operations, resource planning, and service delivery models
• Conduct field audits and support documentation, reporting, and escalation processes
• Prepare and deliver performance dashboards and status reports to executive leadership
Key Measures / Key Performance Indicators:
• On-time completion and project success rate
• Contractor and field team productivity metrics
• Compliance with client SLAs and safety protocols
• Field quality assurance pass rate and rework reduction
• Customer satisfaction and escalation responsiveness
• Budget adherence and job costing accuracy
• Frequency and quality of reporting and communication
Requirements
Education: Bachelor's degree in business, engineering, operations, or related field preferred.
Experience:
• 5+ years of experience in fulfillment, field operations, or project management
• At least 3 years in a leadership role within the telecom, utility, or construction sectors
• Demonstrated success managing subcontractor relationships and multi-site operations
Exposure:
• Field operations in telecom (broadband, internet, voice, video)
• Aerial and underground installation standards
• Job scheduling, budgeting, vendor oversight, and site audits
Factors critical to success at ITG Communications for this position:
• Strong coordination and leadership in dynamic, field-based operations
• Client communication and service delivery ownership
• Commitment to operational excellence, safety, and quality control
Physical Requirements:
• Ability to stand, walk, and sit for extended periods
• Ability to climb ladders and work at heights
• Ability to stoop, kneel, crouch, bend, and crawl in tight or confined spaces
• Ability to lift, carry, and move equipment weighing up to 75 lbs
• Ability to use hands and arms for tool operation, cable installation, and device configuration • Ability to work in various environments including indoors, outdoors, attics, and crawl spaces • Visual and auditory ability to operate safely and troubleshoot equipment
• Ability to work in all weather conditions and wear required PPE (Personal Protective Equipment)
• Must maintain a valid driver's license and safely operate company vehicles
Additional Comments
ITG is an equal employment opportunity employer. ITG's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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