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Utility Billing Manager Jobs in Washington (NOW HIRING)

PipeWay Energy Construction

Be Seen First

Construction Project Manager

Millersville, MD · On-site

Manage multiple heavy civil and underground utility construction projects simultaneously * Oversee ... Track project financial performance including forecasting, billing, and job costing * Maintain ...

W3Global Inc.

Project Manager

Washington, DC · On-site

$85K - $110K/yr

They serve municipalities, utility owners, and engineering and construction firms - with an active ... billing Division Building * Develop standard operating procedures, production standards, and QC ...

Pike Corporation

Operations Manager 1

Sterling, VA · On-site

Employ additional personnel in billable positions and or projects when the need for additional ... Eight (8) to Ten (10) years of experience in the energy or communications utility industry is ...

Pike Corporation

Operations Manager 1

Sterling, VA · On-site

Employ additional personnel in billable positions and or projects when the need for additional ... Eight (8) to Ten (10) years of experience in the energy or communications utility industry is ...

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Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are popular job titles related to Utility Billing Manager jobs in Washington?

For Utility Billing Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Utility Billing Manager jobs in Washington look for?

The top searched job categories for Utility Billing Manager jobs in Washington are:

Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

SUE Technician III

Colliers Engineering & Design

Mclean, VA • On-site

$33 - $44/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Colliers Engineering & Design rating

7.7

Company rating: 7.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

268th of 452 rated engineering

Job description

Overview
Colliers Engineering & Design is seeking a SUE Technician III to join our SUE Services team in Virginia! Subsurface Utility Engineering (SUE) is a branch of engineering that deals with mitigating risks associated with new infrastructure design and construction. We work closely with engineers and utility owners to help identify utility conflicts using an array of technologies, including electromagnetic line locators, ground penetrating radar, GPS, conventional survey and vacuum excavation. Our work requires a high level of precision and technical ability.
Help power our future! Join our Utilities/Energy team of design professionals who provide a host of services that include feasibility studies, detailed engineering design, surveying, permitting, land acquisition, asset management, SUE, construction management, and more for renewable energy, oil and gas, electric transmission and distribution, electric substations and projects. Committed to delivering safe and sustainable solutions, let Colliers Engineering & Design accelerate YOUR success!
Responsibilities
  • Work with a team of talented individuals to help tackle a wide variety of projects.
  • Read and interpret utility records, as-built and survey drawings and highway design plans.
  • Designate existing utilities using electromagnetic and geophysical technologies.
  • Collaborate with Project Managers and Discipline Leads on project needs and requirements.
  • Operate and drive a vacuum excavation truck and perform test holes to expose utilities.
  • Utilize appropriate maintenance of traffic.
  • Call "One-Call" tickets.
  • Coordinate survey work in relation with SUE.
  • Supervise activities of field crew.
  • Train junior crew members.
  • Represent Colliers Engineering & Design in the field and communicate/coordinate with utility companies and clients.

Qualifications
  • Minimum 5 years experience in using electromagnetic and geophysical designating technologies.
  • Experience with vacuum excavation preferred.
  • Must be able to quickly grasp new technologies.
  • Should have basic computer skills and be able to learn and understand new software.
  • Proficient communication & internal collaboration skills.
  • Should enjoy working outdoors in a variety of weather conditions.
  • Need to be able to occasionally travel out of town and work overtime.
  • Should be able to walk long distances of several miles daily.
  • Will sometimes be lifting heavy equipment up to 80 lbs.
  • Need to have good driving skills and a clean driving record.
  • Must prioritize the safety of yourself and others.
  • May need to work nights/weekends.
  • Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.

Requires a pre-employment drug screen and will require ongoing participation in the employer's random drug and alcohol testing program.
Compensation: $33.00 to $44.00 per hour (depending on qualifications)
What We Offer
At Colliers Engineering & Design, our people are our most important resource. That's why we are committed to providing all our employees with a safe, comfortable work environment, potential for career advancement, and the ability to impact society through their projects as well as Company sponsored activities.
This dedication begins with supporting a work life balance through a generous compensation package that includes: company paid medical, dental, and vision coverage; paid pregnancy disability leave; short- and long-term disability insurance; life insurance; a company-matched 401(k)/Roth; paid time off that includes parental and military leave; employee referral and professional license bonuses and a straight time policy that compensates exempt employees for billable hours worked in excess of 40 billable hours within a work week.
We have also created an internal culture that provides the resources and technology needed to encourage personal and professional growth opportunities through reimbursement for education; a free in-house resource for hundreds of educational and self-enrichment courses; mentorship program; wellness program; Women's Organization and ongoing philanthropic opportunities.
Apply today to learn how you can join our team of professionals, so we can help you Accelerate Your Success!

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About Colliers Engineering & Design

Sourced by ZipRecruiter

Colliers Engineering & Design, an affiliate of Colliers, is a trusted provider of multi-discipline engineering and architecture, design and consulting services to public and private sector clients. Headquartered in Holmdel, New Jersey with offices throughout the United States, we specialize in providing a comprehensive suite of services including civil/site, architecture, transportation, survey/geospatial, infrastructure, governmental, geotechnical/environmental, telecommunications, utilities/energy and project management. We employ professionals who utilize the most advanced technologies to deliver customized solutions for our clients.

Industry

Engineering professional services

Company size

1,001 - 5,000 Employees

Headquarters location

Holmdel, NJ, US

Year founded

1984

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