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Utility Billing Manager Jobs in Washington (NOW HIRING)

Town of Vienna

Revenue Manager

Vienna, VA · On-site

$96K - $155K/yr

Revenue Management & Supervision Supervises daily operations of utility billing, business licensing, cashiering, real estate tax billing, and other revenue-generating functions. Manages the end to ...

WSSC Water

Billing Associate

Laurel, MD · On-site

$31.98 - $54.37/hr

... Management Job Code N/A Summary Organization Name Billing & Revenue Protection Reports to ... Reviews demolition requests and coordinates compliance activities with regulatory services, utility ...

Ampcus Inc

Senior IT Project Manager

Washington, DC · On-site

$147K - $148K/yr

Preferred : • Experience with water quality monitoring systems or utility billing platforms. • Experience with infrastructure, cybersecurity, and network projects. • Experience of managing ...

Apt-Ability

Be Seen First

Billing Support Specialist

Manassas, VA · On-site

$47K - $50K/yr

Experience with billing software, CRM systems, or ERP platforms. * Proficient in Microsoft Office ... Experience in healthcare, utilities, telecommunications, finance, or BPO billing. * Knowledge of ...

Apt-Ability

Be Seen First

Billing Support Specialist

Manassas, VA · On-site

$47K - $50K/yr

Experience with billing software, CRM systems, or ERP platforms. * Proficient in Microsoft Office ... Experience in healthcare, utilities, telecommunications, finance, or BPO billing. * Knowledge of ...

Pro-Vac

Billing Specialist

Manassas, VA · On-site

$30 - $33/hr

You'll manage customer billing with a focus on accuracy, compliance, and maintaining relationships ... Maintaining situational awareness around active traffic, heavy machinery, and underground utilities

Pro-Vac

Billing Specialist

Manassas, VA · On-site

$30 - $33/hr

You'll manage customer billing with a focus on accuracy, compliance, and maintaining relationships ... utilities • Working in confined spaces per applicable safety protocols Reasonable accommodations ...

Arcadia

Staff Software Engineer

Washington, DC · On-site +1

$165K - $295K/yr

Utility Bill Management: Automating the entire utility bill lifecycle -- from data capture and validation to payment processing and auditing. * Energy Procurement Advisory : Bringing together ...

Facets

Business & Finance Manager

Fairfax, VA · On-site

$65K - $75K/yr

Manage utility billing for all FACETS-managed units, ensuring timely and complete payment. * Ensure master leases (40+) for FACETS-managed units are renewed annually and that liability insurance ...

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Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are the most commonly searched types of Utility Billing jobs in Washington? The most popular types of Utility Billing jobs in Washington are:
What are popular job titles related to Utility Billing Manager jobs in Washington? For Utility Billing Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Utility Billing Manager jobs in Washington look for? The top searched job categories for Utility Billing Manager jobs in Washington are:
Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Manager of Utilities and Energy

Bernstein Management Corporation

Bethesda, MD • On-site

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

Job description

About Bernstein Management Corporation
Bernstein Management Corporation (BMC) has been a regional leader in real estate management for more than 70 years. BMC's investment affiliate is a fully discretionary, private real estate fund with assets valued at over $2.4 billion, low leverage and significant capacity to make additional investments. Focusing almost exclusively on the Washington D.C. metropolitan area, the portfolio currently includes 100+ investments representing over 5,800 residential units and 4.1 million square feet of commercial space including office, retail and industrial assets. BMC's team of over 250 industry experts manage the portfolio with a hands-on, vertically integrated approach. For more information, visit .
The Manager of Utilities and Energy oversees BMC's energy management compliance, utility management program and sustainability strategy across the entire portfolio to include residential, office, industrial and retail. This role drives energy and water performance, leads regulatory compliance, manages vendor relationships, resident satisfaction, and long-term asset value. The Manager operates with significant autonomy and serves as the internal subject matter expert on energy, water, benchmarking, and utility cost recovery. The Manager of Utilities and Energy reports to the VP, Energy Management and Sustainability.
Primary Responsibilities*
  • Manage all aspects of utility management, including data tracking, benchmarking, procurement, financial reporting and forecasting for electricity, gas, and water.
  • Communicate energy and water related policies including the sustainability policy and information to managers and onsite teams.
  • Lead in the completion of annual residential/commercial energy benchmark reporting and ensure full compliance with deadlines.
  • Apply for Energy Efficiency Certifications where appropriate/needed.
  • Manage implementation of utility recovery initiatives with Property Managers. Support Property Managers with existing water and electric utility recovery processes via online accounting management, reading building drawings, coordination with onsite team members and operational responsibilities.
  • Work closely with Property Management and Lease Administration teams to ensure all recoverable utility expenses are accurately billed back to tenants in accordance with lease provisions and that recovery opportunities are maximized.
  • Administer company's gas, water, and electric accounts on distribution utility websites. Coordinate this effort with our existing utility billing partners.
  • Review gas, water, electric, and trash bills for accuracy of usage, rate classification, demand charges, taxes, and billing calculations prior to authorizing payment. Identify discrepancies and pursue corrections, refunds, or billing adjustments with utility providers and vendors.
  • Analyze building energy usage trends and collaborate with Property Managers and Engineers to develop and implement strategies that reduce overall consumption and peak demand costs.
  • Audit existing submetering infrastructure and utility allocation methodologies to ensure accurate tenant billing, identify deficiencies in metering coverage, and recommend improvements or additional submeter installations where appropriate.
  • Administer the residential/commercial portfolio of buildings in Energy Star Portfolio Manager including ongoing benchmarking tasks. Oversee energy compliance efforts.
  • Manage the transfer of utility accounts directly or with designated third parties.
  • Own vendor strategy correspondence and contract negotiations, performance accountability, pricing optimization, long-term value and partnership opportunities related to building energy performance.
  • Oversee waste and recycling compliance sustainability programs.
  • Other duties as trained for and are qualified to do.

Qualifications:
  • BA/BS preferred in Environmental Science, Sustainability, Business, Real Estate, Engineering, or a related field.
  • 4+years' experience in utility management, sustainability, or energy management in a multifamily real estate context. Experience with commercial utility recovery, tenant bill-backs, and submetering programs preferred.
  • Intermediate to advanced Excel proficiency
  • Proven track record of strong analytical and quantitative skills
  • Strong attention to detail, high level of accuracy, sense of urgency and excellent time management skills
  • Ability to review, interpret, and apply government regulations
  • Ability to work on multiple projects simultaneously and prioritize to meet deadlines
  • Ability to excel in both a team setting and on individual assignments
  • Strong and succinct verbal and writing skills
  • Excellent interpersonal skills
  • Ability to prioritize, multi-task and adapt to changing assignments in a collaborative team environment
  • Ability to understand and analyze energy and water related metrics and perform related calculations

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, as described above.
Preferences
  • Yardi experience (property management accounting software)
  • Energy Star portfolio manager experience
  • Utilities Recovery Experience

Travel & Work Schedule Requirements
This position requires regular travel throughout the DMV area to support BMC's entire residential and commercial portfolio. The home office for this position will be based out of BMC's Bethesda, MD corporate office.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for the successful performance of this job. Duties, responsibilities, and activities may change at any time with or without notice.
BMC's People First Commitment
At BMC, we know that work/life balance is not just important, it's necessary. As a member of our team, your experience will be valued, and your hard work will be rewarded with a generous benefits package including paid time off, medical plan options, 401K match with immediate vesting, rent discount at BMC properties, paid volunteer leave, gym membership contributions, and company-wide social outings.
The market-based pay range for this role is $95,000 - $125,000 annually (plus additional bonus incentives). The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.
Bernstein Management Corporation is an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information, or any other protected class, in accordance with applicable law.

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