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Utility Billing Manager Jobs in Utah (NOW HIRING)

Sunrun

Senior Expert Legal Escalations

Lehi, UT · On-site

... utility billing, and solar system and battery performance. * Serve as a team lead, assisting Experts with complex cases, providing guidance, and driving best practices for case management.

M. J. Electric, LLC

Assistant Project Manager

Delta, UT · On-site

... utility construction and maintenance needs. MJE values integrity, is inspired by our work, and is ... billing and bid development. What You'll Do - Assist with the development of common systems and ...

Conservice

Transition Specialist

Logan, UT · On-site

$14.50/hr

... management companies, you will also be in communication with the client to obtain account information related to Change of Address, authorization, billing, and logins. You also work with utility ...

Conservice

Transition Specialist

River Heights, UT · Hybrid

$14.50/hr

... management companies, you will also be in communication with the client to obtain account information related to Change of Address, authorization, billing, and logins. You also work with utility ...

Quanta Services

Project Manager

Provo, UT

PWR), is one of North America's premier utility construction companies. Headquartered in Heber City ... Develop and manage project Schedule of Values (SOV), update based on production, prepare billing ...

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Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are popular job titles related to Utility Billing Manager jobs in Utah?

For Utility Billing Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Utility Billing Manager jobs in Utah look for?

The top searched job categories for Utility Billing Manager jobs in Utah are:

What cities in Utah are hiring for Utility Billing Manager jobs?

Cities in Utah with the most Utility Billing Manager job openings:

Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Utah as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Senior Expert Legal Escalations

Sunrun

Lehi, UT • On-site

Full-time

Posted 13 days ago

Sunrun rating

7.6

Company rating: 7.6 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

36th of 53 rated energy and utility

Job description

At Sunrun, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. To do it, we're designing a dynamic culture where employee development, well-being, and safety come first. It's why we've become the #1 home solar and battery company in America. We're unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
Who We Are
We're on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.
The Senior Escalation Expert serves as the primary point of contact for customers experiencing escalated issues, handling the most high-risk cases, including legal and executive-level escalations. This role is responsible for managing case resolution from start to finish within an assigned region, working cross-functionally with internal teams to ensure efficient scheduling, transparent communication, and timely issue resolution. The Senior Escalation Expert also serves as a team lead, assisting Experts with complex cases, providing guidance, and driving best practices for case management. They proactively identify process gaps, provide insights to improve the customer experience, and play a key role in maintaining customer trust.
The ideal candidate is solution-oriented, highly organized, and adept at de-escalating the most challenging situations while maintaining a customer-first approach. They must be extremely proficient in both written and verbal communication, capable of clearly and effectively engaging with all levels of management, including executives, as well as attorneys and regulatory agencies. This person thrives in a fast-paced environment and is committed to delivering clear, consistent, and proactive communication to drive customer satisfaction, ensure compliance, and support team success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Serve as the dedicated case manager for escalated customer issues within an assigned region, overseeing resolution from initiation to completion.
  • Handle multiple escalation categories, which may involve interactions with executives and third parties including insurance third party administrators, attorneys, and regulatory agencies, processing insurance claims, logging into third-party portals, and corresponding with customers on public platforms to ensure comprehensive issue resolution.
  • Investigate and understand the root cause of the customer's issue to ensure that all related concerns are fully addressed, preventing future re-escalations and ultimately reducing overall contact rates.
  • Drive cost-effective solutions by identifying the most efficient path to resolution while ensuring customer satisfaction. Work to minimize unnecessary expenses, negotiate alternatives where possible, and balance cost control with delivering a positive customer experience.
  • Manage escalations related to solar system performance and home damage, coordinating directly with field crews.
  • Maintain detailed case documentation in company systems, ensuring all interactions, findings, and resolutions are properly recorded.
  • Utilize strong negotiation and problem-solving skills to address customer concerns, prevent escalations, and resolve disputes effectively.
  • Identify recurring issues and contribute to process improvement efforts by sharing insights with relevant regional internal stakeholders.
  • Monitor case trends and proactively engage with regional leadership to refine escalation handling strategies.
  • Ensure all actions align with Sunrun policies, regulatory requirements, and service-level agreements.
  • Maintain a current understanding of all aspects of the solar journey, including, but not limited to, Sunrun agreement terms and obligations, Sunrun and utility billing, and solar system and battery performance.
  • Serve as a team lead, assisting Experts with complex cases, providing guidance, and driving best practices for case management.

REQUIREMENTS
  • High school diploma or equivalent education; Bachelor's degree preferred.
  • 5+ years of relevant work experience, preferably with customer success, project management, planning, and in-house legal department or coordination experience.
  • Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference calls, one-on-one, and group settings.
  • History of working as a team to accomplish goals and fostering a collaborative and supportive environment; Your co-workers know they can rely on you to pitch in regardless of the subject matter or time constraints.
  • Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines.
  • Must be comfortable interacting with all levels of management, building relationships across teams and with key stakeholders to facilitate the resolution of cases, many of whom will be distributed across the country.
  • Strong proficiency with Google Suite, Excel, and PowerPoint, and Salesforce knowledge preferred.
  • Excellent organizational and time management skills.
  • Meticulous attention to detail, passionate about diving into the "fine print," and interested in learning and acquiring new skills.
  • You work best when given complete responsibility and ownership over issues, even if they're new to you.
  • You dig in - there is nothing you're not willing to learn and master - and you sweat the details.

PHYSICAL DEMANDS
  • Ability to perform normal office duties
  • Ability to operate office equipment including computers and determine the accuracy of work
  • Ability to interact and participate in meetings

Recruiter:
Jacquie Hoffman (jacquie.hoffman@sunrun.com)
Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity:
$66,798.09 to $89,064.12
Compensation decisions will not be based on a candidate's salary history. You can learn more here.
This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun

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