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Utilities Manager Jobs in Texas (NOW HIRING)

TCM

Utilities and Wastewater Manager

Prairie View, TX · On-site

$90 - $130/hr

The Utilities & Facilities Manager serves as the primary authority responsible for the operations and maintenance, (utilities) capital improvement projects, documentation, and strategic oversight of ...

City of Athens, TX

Utilities Superintendent

Athens, TX · On-site

$27.40 - $35.75/hr

Water Utility Opening Date: 07/09/2026 FLSA: Non-Exempt Job Summary Under general supervision, performs and instructs other operators in all activities associated with operating and maintaining ...

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All JobsUtilities JobsUtilities Manager JobsUtilities Manager Jobs in Texas

Utilities Manager information

See Texas salary details

$33.1K

$95.3K

$153.7K

How much do utilities manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for utilities manager in Texas is $95,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $120,200.00 per year, depending on experience, location, and employer.

What is a utilities manager?

Utilities Managers are professionals responsible for overseeing the operations, maintenance, and administration of essential public utilities such as water, electricity, gas, or sewage systems. They ensure that these services are delivered safely, efficiently, and in compliance with regulations. Their duties often include managing staff, budgeting, coordinating repairs, and implementing infrastructure upgrades. Utilities Managers play a crucial role in ensuring that communities have reliable access to necessary resources.

What does a utilities manager do?

Public utility managers audit operations to ensure that they provide utilities to residents and businesses at the lowest possible cost. As a utilities manager, you oversee facilities that provide necessary services to residents in a city, town, or region, such as water treatment facilities, electrical plants, and telecommunications organizations. Your duties include managing water, sewer, or power systems. You ensure that infrastructure is up-to-date, inspect facilities, and order maintenance and repairs if necessary. Your responsibilities also include coordinating with response teams in the event of an unplanned shutdown and looking for ways to lower costs or improve service quality.

What are the key skills and qualifications needed to thrive as a utilities manager, and why are they important?

To thrive as a Utilities Manager, you need a background in engineering or a related field, experience in utility operations, and often a relevant professional license or certification. Familiarity with SCADA systems, GIS software, and compliance with environmental and safety regulations is typically required. Strong leadership, problem-solving, and communication skills help manage teams and coordinate with stakeholders. These abilities ensure efficient utility delivery, regulatory compliance, and the successful management of complex infrastructure.

What are some common challenges utilities managers face when overseeing multiple infrastructure systems?

Utilities Managers often juggle the complexities of maintaining and upgrading various infrastructure systems such as water, electricity, or gas within tight regulatory and budgetary frameworks. Balancing ongoing maintenance with unexpected emergencies, while ensuring compliance with environmental and safety standards, can be particularly challenging. Additionally, coordinating across departments and with external contractors requires strong communication and project management skills to keep operations running smoothly. Staying updated on technological advancements and integrating them into existing systems is also a frequent part of the job.

What is the difference between Utilities Manager vs Maintenance Supervisor?

AspectUtilities ManagerMaintenance Supervisor
CredentialsTypically requires a degree in engineering, facilities management, or related field; certifications like EPA or OSHA may be preferredOften requires a high school diploma or associate degree; certifications in safety or equipment operation are common
Work EnvironmentOversees utility systems such as water, gas, electricity within large facilities or plantsManages maintenance of equipment and facilities, including HVAC, plumbing, and electrical systems
Employer & IndustryUtilities companies, manufacturing plants, large commercial facilitiesFactories, commercial buildings, industrial sites

The Utilities Manager focuses on overseeing utility systems and infrastructure, ensuring efficient operation of water, gas, and power services. In contrast, the Maintenance Supervisor manages the upkeep and repair of equipment and facilities. Both roles require technical knowledge, but the Utilities Manager typically has a broader scope related to utility systems management.

More about Utilities Manager jobs

What are the most commonly searched types of Utilities jobs in Texas?

The most popular types of Utilities jobs in Texas are:

What are popular job titles related to Utilities Manager jobs in Texas?

For Utilities Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Utilities Manager jobs in Texas look for?

The top searched job categories for Utilities Manager jobs in Texas are:

What cities in Texas are hiring for Utilities Manager jobs?

Cities in Texas with the most Utilities Manager job openings:

What are popular job titles related to Utilities Manager jobs in TX?

For Utilities Manager jobs in TX, the most frequently searched job titles are:

Utilities Manager jobs near you
Infographic showing various Utilities Manager job openings in Texas as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 2% Contract, and 1% Nights. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $95,295 per year, or $45.8 per hour.

Manager, Vendor & Workforce Management (Utility Contact Center)

Liberty Utilities Co.

Tyler, TX • Hybrid

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Liberty Utilities rating

7.4

Company rating: 7.4 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

 

At Algonquin, our vision is to be the most trusted utility service provider in North America - a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

 

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you'll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

This role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers. This role ensures service delivery excellence through effective vendor governance, forecasting, staffing optimization, and operational analytics.
The position drives the balance between customer experience, reliability, and cost to serve-ensuring that customers are supported 365/24/7 across voice, chat, and digital channels.

#LI-Hybrid

Accountabilities
  • Serve as the primary relationship owner for all third-party vendor partners supporting the contact center.
  • Establish and manage performance scorecards with clear SLAs, KPIs, and compliance standards aligned with regulatory requirements and internal expectations (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact).
  • Lead structured governance routines (weekly operational reviews, monthly business reviews, quarterly performance reviews).
  • Ensure vendors adhere to company policies, data privacy, and customer protection protocols.
  • Partner with Procurement, IT, and Legal to manage vendor contracts, renewals, and performance incentives.
  • Identify improvement opportunities in call routing, digital deflection, automation, and agent enablement.
  • Support vendor onboarding, training readiness, and technology integration for new lines of business or storm response capacity.
  • Lead forecasting, capacity planning, and staffing models across internal and vendor sites to meet service level, regulatory, and cost targets.
  • Oversee scheduling, real-time management, and adherence to ensure consistent coverage and performance.
  • Collaborate with Operations, HR, and Finance to align headcount, shrinkage, and overtime budgets.
  • Use workforce data to anticipate demand impacts due to seasonality, rate cases, weather events, or system outages.
  • Maintain and enhance workforce systems (e.g., NICE IEX, Verint, Aspect) to improve forecast accuracy and intraday efficiency.
  • Provide visibility to daily, weekly, and monthly performance trends and take proactive steps to optimize staffing and service delivery.
  • Develop executive dashboards and insights to inform operational decisions and leadership storytelling.
  • Perform root cause analysis on SLA misses or cost variances and lead resolution action plans.
  • Drive Lean and continuous improvement principles across vendor and internal teams.
  • Monitor operational health indicators such as occupancy, utilization, and shrinkage to improve productivity and service reliability.
  • Partner with Quality Assurance and Training teams to ensure workforce readiness and skill alignment with evolving customer needs.
Education and Experience
  • Bachelor's degree in Business, Operations, or a related field (or equivalent experience).
  • 5+years of experience in a large-scale utility or regulated industry contact center environment.
  • Proven experience managing outsourced vendor relationships and workforce operations.
  • Strong analytical and technical skills, including proficiency in Excel, Power BI/Tableau, and WFM platforms.
  • Understanding of contact center metrics and their impact on regulatory compliance, affordability, and reliability.
  • Excellent communication and negotiation skills with ability to influence cross-functionally.
  • Demonstrated success implementing governance frameworks and process standardization across multiple locations.
  • This position requires travel to locations in the United States and occassionally to the head office in Canada. A valid passport is required for international travel.

Preferred Attributes

  • Utility industry experience in electric, gas, or combination operations.
  • Knowledge of regulatory reporting, call quality compliance, and customer satisfaction drivers.
  • Lean Six Sigma, PMP, or equivalent process improvement certification.
  • Passion for creating a unified culture across internal and vendor teams-"One Vision. One Team. One Voice."
  • Strategic thinker with a hands-on approach to daily performance execution.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization-it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

  • Customer Centric
  • Integrity
  • Entrepreneurial
  • Teamwork
  • Owner mindset
  • Outcome focused
  • Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.

What Liberty Utilities employees say

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