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Usps Customer Service Jobs in Raleigh, NC (NOW HIRING)

GDIT

Network Engineer

Raleigh, NC · Hybrid

$83K - $112K/yr

USPS is looking for a Network Engineer to support the USPS Network Connectivity Platform (NCP) team ... Web Security Services Desired Skills: * Experience with APIs, scripting, and Splunk data flows.

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Usps Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do usps customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for usps customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a USPS Customer Service?

A USPS Customer Service job involves assisting customers with mailing needs, tracking packages, resolving delivery issues, and answering inquiries about postal services. Representatives may work at post offices, call centers, or online support to ensure efficient and satisfactory customer experiences. Strong communication, problem-solving skills, and knowledge of USPS policies are essential for success in this role.

What does a USPS Customer Service do?

A typical day for a USPS Customer Service representative involves assisting customers with mailing packages, processing shipments, selling postal products, and answering questions about services and delivery options. You may also resolve delivery issues, help track packages, handle complaints, and manage transactions via point-of-sale systems. The work environment is fast-paced and highly interactive, requiring constant communication with customers and coordination with other USPS staff. Over time, you can expect to develop comprehensive postal knowledge, improve problem-solving abilities, and potentially advance to supervisory or specialized customer service roles.

What are the key skills and qualifications needed to thrive in the USPS Customer Service position?

To thrive as a USPS Customer Service representative, you need strong communication abilities, problem-solving skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with USPS point-of-sale systems, mail tracking tools, and shipping platforms is typically required. Patience, professionalism, and the ability to remain calm under pressure help individuals excel when assisting diverse customers. These skills ensure accurate service delivery, positive customer experiences, and efficient handling of postal inquiries and transactions.

What's the easiest USPS customer service job to get?

The entry-level USPS customer service position, such as a Customer Service Associate, is generally the easiest to obtain. These roles typically require a high school diploma or equivalent and involve basic communication and computer skills, with minimal prior experience needed.

What are popular job titles related to Usps Customer Service jobs in Raleigh, NC?

For Usps Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Usps Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Usps Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Usps Customer Service jobs?

Cities near Raleigh, NC with the most Usps Customer Service job openings:

Usps Customer Service jobs near you
Infographic showing various Usps Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Full or Part-Time Shipping & Customer Service Associate

The UPS Store

Raleigh, NC

$13 - $15/hr

Full-time, Part-time

Re-posted 23 days ago

The UPS Store rating

5.7

Company rating: 5.7 out of 10

Based on 650 frontline employees who took The Breakroom Quiz

459th of 739 rated retailers

Job description

We are seeking a dedicated Full or Part-Time Shipping & Customer Service Associate to join our team at The UPS Store in Raleigh, NC. This position offers an outstanding opportunity to deliver exceptional service to customers while supporting daily shipping and operational activities in a fast-paced retail environment. Compensation ranges from $13.00 to $15.00 per hour, paid bi-weekly.

Responsibilities
  • Deliver exceptional customer service by assisting with shipping, packaging, and mail services.
  • Accurately and efficiently process shipments, ensuring compliance with USPS, UPS, FedEx, and other carrier regulations.
  • Promptly and professionally address customer inquiries and resolve any issues.
  • Maintain an organized, clean, and safe workspace, including stocking supplies and managing inventory.
  • Provide support for additional retail services such as printing, copying, and mailbox rentals as needed.
  • Collaborate effectively with team members to ensure smooth daily operations and outstanding customer experiences.
  • Continuously practice attentive listening with customers, team members, and leadership.
  • Take full ownership of customers' shipping needs by offering suitable solutions.
  • Actively learn about all products, services, alternative solutions, and industry trends to enhance expertise.
  • Operate all equipment, software, and devices proficiently and be willing to assist in training others.
  • Perform other duties as assigned to support the team and business objectives.
Requirements
  • High school diploma or GED is required.
  • Previous experience in customer service or retail is preferred.
  • Strong computer skills, including proficiency with Microsoft Office and Adobe Suites, with basic familiarity with shipping software considered a plus.
  • Excellent verbal and written communication skills, including strong spelling and mathematical abilities.
  • Outstanding phone etiquette and a friendly, approachable demeanor.
  • Ability to multitask, prioritize responsibilities, and perform efficiently in a fast-paced environment.
  • Reliable, punctual, detail-oriented, and positive individual with the ability to lift 40+ pounds.
Benefits
  • Competitive hourly wage ranging from $13.00 to $15.00, paid bi-weekly.
  • Flexible scheduling options for full-time or part-time availability.
  • Opportunities for professional growth and development within The UPS Store network.
  • A supportive and collaborative work environment focused on teamwork and delivering exceptional customer satisfaction.
About the Company

The UPS Store is a renowned provider of retail shipping, postal, and business services nationwide. As a franchise separate from UPS, we are committed to delivering exceptional value by combining personalized service with innovative solutions. Join our team in Raleigh, NC, and become part of a company that upholds integrity, professionalism, and community engagement.

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What The UPS Store employees say

Pay

Benefits

Hours and flexibility

Workplace

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About UPS Store

Sourced by ZipRecruiter

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

Industry

Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

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