User Operations Associate Content Moderation Jobs in Phoenix, AZ

POSITION SUMMARY: The Analyst, Digital Operations plays a key role in the creation of future-state products and processes that will ultimately transform service delivery at Republic Services. Working closely with Operations, Information Technology and other cross-functional stakeholders and 3rd Party Vendors, the Analyst, Digital Operations drives significant portions of Republic Services' future-state operations strategy. The Analyst, Digital Operations supports the team by leveraging their project delivery skillset and understanding of Republic operations to aid the creation and field socialization of project outputs, ultimately driving field solutions and business value.

PRINCIPLE RESPONSIBILITIES:

• Deliverable Creation and Socialization
  • Responsible for creation of process documentation, project content, and inputs for agile project delivery.
  • Supports advocating for and socializing project deliverables with key stakeholders.
  • Supports planning and facilitation of business working sessions, resulting in changes to the product backlog.
  • Participates, facilitates, or supports multiple aspects of technology and process delivery (analysis, requirements, design, testing, training, release management, support, etc.).
  • Attends internal core team working sessions to provide insights and knowledge into business requirements, future-state process definition, and scope/approach for product testing.
  • Conducts working sessions with extended field team members/subject matter experts to address gaps/open items in product creation.
  • Performs user testing sessions and recommends UX improvements
  • Participates in proof-of-concept, prototype and pilot activity to validate solutions and benefits.
  • Aligns business and IT stakeholders of product functions and objectives through clear and concise communication.
  • Reviews all deliverables and deliverable templates and provides inputs/suggestions for quality improvement.
• Field Stakeholder Partnership
  • Maintains excellent understanding of the needs of operators in the field through work with drivers, dispatchers, supervisors, and other relevant subject matter experts.
  • Supports socialization of deliverables with defined stakeholders to ensure their buy-in on content.
• This position may require travel by air, car and/or other modes of transportation up to 10% of the time.
• Performs other job duties as assigned or apparent.

QUALIFICATIONS:

• Familiar with organizational and project change management processes.
• Previous experience organizing and supporting a diverse group of contributors and stakeholders to achieve objectives.
• Ability to develop a deep understanding of current-state operational processes, pain points, and areas of opportunity by asking high value questions, engaging in active listening, and probing.
• Demonstrate ability and willingness to adjust and adapt to changing conditions.
• Results oriented and good time management skills with an ability to understand key milestones and objectives while leading groups of internal and external resources to meet project goals.
• Experience in a support role with a consulting, transportation, or logistics firm (preferred).
• Experience utilizing Agile Project delivery methodologies.
• Grasps concepts quickly, adheres to work schedule and follows through on challenges as they arise
• Written and verbal communication skills, with the ability to create, process, and design content in PowerPoint, Word, Excel, and Visio
• Ability to translate operational team issues into new ideas and solutions
• Maintains a positive outlook and works well in a team-oriented environment

MINIMUM QUALIFICATIONS:

• Experience in a support role with a consulting, transportation, or logistics firm.

• SQL database query experience a plus.
• Critical thinking skills required.
• In-office position in Phoenix, Arizona (4 days in office/1 day remote per week)

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).

Paid Time Off (PTO)

Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services.Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic's total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers' expectations.
• Environmentally Responsible:We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered:We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

Sustainability Innovation

Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).

RECENT RECOGNITION

• Barron's 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Best-In-Class Indices
• Ethisphere's World's Most Ethical Companies
• Fortune World's Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global