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User Operations Associate Content Moderation Jobs in Illinois

Brunswick Corporation

Web Content Specialist

Mettawa, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Essential Functions: CMS Content Operations * Execute content publishing, updates, and ... Identify, document, and escalate front-end defects, broken user flows, and rendering ...

Lund Boats

Web Content Specialist

Mettawa, IL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Essential Functions: CMS Content Operations * Execute content publishing, updates, and ... Identify, document, and escalate front-end defects, broken user flows, and rendering ...

Brunswick

Web Content Specialist

Mettawa, IL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Essential Functions: CMS Content Operations * Execute content publishing, updates, and ... Identify, document, and escalate front-end defects, broken user flows, and rendering ...

Gotion, Inc.

Digital Content Manager

Manteno, IL

Manage external communications operations and daily social media strategic management. * Design and ... Collaborate with/manage consultants to ensure seamless integration of designs and optimal user ...

Quad

Sr Associate, Media Operations, Ad Operations

Chicago, IL · On-site

$69K - $86K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Sr Associate, Media Operations, Ad Operations is crucial to the success of our advertising ... content and creator marketing. We offer "Risers" the opportunity to work in an ever-evolving ...

Quad

Sr Associate, Media Operations, Ad Operations

Chicago, IL · On-site

$69K - $86K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Sr Associate, Media Operations, Ad Operations is crucial to the success of our advertising ... content and creator marketing. We offer "Risers" the opportunity to work in an ever-evolving ...

Gotion, Inc.

Digital Content Manager

Manteno, IL · On-site

Manage external communications operations and daily social media strategic management. * Design and ... Collaborate with/manage consultants to ensure seamless integration of designs and optimal user ...

Omnicom

Senior Content Analyst

Chicago, IL · On-site

... with UX, Creative, SEO, and Content teams across multiple concurrent projects - Monitor AI ... operational frameworks - Work closely with the Director of Content on tactical oversight and ...

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Showing results 41-60

All JobsUser Operations Associate Content Moderation JobsUser Operations Associate Content Moderation Jobs in Illinois

User Operations Associate Content Moderation information

See Illinois salary details

$29.1K

$109.6K

$159.4K

How much do user operations associate content moderation jobs pay per year?

As of Aug 14, 2026, the average yearly pay for user operations associate content moderation in Illinois is $109,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,900.00 and $149,200.00 per year, depending on experience, location, and employer.

What is a User Operations Associate Content Moderation?

A User Operations Associate in Content Moderation is responsible for reviewing and managing user-generated content to ensure compliance with platform policies. They analyze reports, remove inappropriate content, and may use moderation tools or software to maintain a safe online environment, often working in shifts or with specific guidelines.

What does a user operations associate in content moderation do?

A User Operations Associate in Content Moderation is responsible for reviewing user-generated content to ensure it complies with company guidelines and community standards. Their daily tasks may include monitoring posts, identifying and removing inappropriate or harmful material, and responding to user reports or appeals. They play a crucial role in maintaining a safe and positive online environment, often working with other teams to improve moderation policies and user experience. This position requires attention to detail, good judgment, and the ability to handle sensitive or distressing content.

What is the difference between User Operations Associate Content Moderation vs User Support Specialist?

AspectUser Operations Associate Content ModerationUser Support Specialist
Primary FocusMonitoring and moderating user-generated content to ensure community guidelines are followedAssisting users with account issues, inquiries, and technical support
Skills & CredentialsKnowledge of content policies, communication skills, attention to detailCustomer service skills, technical troubleshooting, communication skills
Work EnvironmentOnline platforms, moderation tools, often shift-basedCustomer support centers, help desks, remote or in-office
Industry UsageSocial media, online communities, gaming platformsTech companies, SaaS platforms, online services

While both roles involve supporting users, the User Operations Associate Content Moderation primarily focuses on monitoring and managing content to maintain community standards. In contrast, the User Support Specialist handles direct user inquiries and technical issues. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a user operations associate in content moderation?

To thrive as a User Operations Associate in Content Moderation, you need strong analytical skills, attention to detail, and familiarity with content policies, usually supported by a bachelor's degree or relevant experience. Proficiency with moderation platforms, ticketing systems like Zendesk, and knowledge of content management tools are typically required. Excellent communication, resilience, and sound judgment are crucial soft skills for making fair decisions and handling sensitive material. These abilities ensure safe online environments, uphold community standards, and maintain platform integrity.

What are some common challenges faced by user operations associates in content moderation, and how can they be managed effectively?

User Operations Associates in Content Moderation often encounter challenges such as high volumes of user-generated content, exposure to sensitive material, and balancing enforcement of guidelines with user experience. Managing these challenges effectively involves staying up-to-date with platform policies, using available filtering and escalation tools, and practicing self-care to mitigate the impact of difficult content. Collaborating closely with team members and participating in regular training sessions can also help ensure consistent and accurate moderation decisions, while providing support for personal well-being.

What are popular job titles related to User Operations Associate Content Moderation jobs in Illinois?

For User Operations Associate Content Moderation jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching User Operations Associate Content Moderation jobs in Illinois look for?

The top searched job categories for User Operations Associate Content Moderation jobs in Illinois are:

What cities in Illinois are hiring for User Operations Associate Content Moderation jobs?

Cities in Illinois with the most User Operations Associate Content Moderation job openings:

User Operations Associate Content Moderation jobs near you
Infographic showing various User Operations Associate Content Moderation job openings in Illinois as of June 2026, with employment types broken down into 85% Full Time, 11% Part Time, 2% Contract, and 2% Nights. Highlights an 72% Physical, 4% Hybrid, and 24% Remote job distribution, with an average salary of $109,598 per year, or $52.7 per hour.

Associate Director, Commerce Operations (Amazon)

VML

Chicago, IL • On-site

Full-time

Posted 22 days ago

Job description

Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
About the Role
We are seeking a versatile and highly analytical Associate Director, Commerce Operations to join our Amazon squad. In this pivotal role, you will sit between our Retail Services Lead (who drives high-level portfolio strategy) and our Commerce Managers (who execute day-to-day tactical operations).
This is a unique hybrid role that requires you to seamlessly flex between strategic planning and deep operational troubleshooting. You will collaborate closely with the Retail Services Lead in translating client business performance into actionable recommendations, provide guidance on Amazon growth priorities, and consult on key initiatives such as promotion strategy, catalog optimization, retail readiness, and supply chain efficiencies.
Key Responsibilities
  1. Strategic Commerce Leadership
  • Strategic & Commercial Advisory: Provide day-to-day strategic support, bringing commercial context and clarity to complex business results, marketplace trends, and operational issues.
  • Retail Priorities & Planning: Advise on priorities across promotions, content, catalog, availability, and retail execution, delivering proactive recommendations to drive performance and growth.
  1. Advanced Amazon Expertise
  • Operational & Catalog Guidance: Guide best practices for catalog setup, product content (PDP optimization, A+ Content, imagery), variation structures, and retail readiness.
  • Operational Audits & Commercial Health: Conduct holistic audits of marketplace operations, analyzing and presenting findings on in-stock availability, PO rejection rates, missed sales, and SKU-level profitability.
  • Collaborative Troubleshooting: Partner with commerce managers to resolve complex operational scenarios, catalog errors, and suppressions, establishing clear escalation paths for platform hurdles.
  1. Performance Analysis
  • Data Interpretation & Reporting: Review Amazon performance data to provide strategic interpretation of what is happening, why it matters, and what should happen next.
  • Metric & Goal Synthesis: Connect core retail metrics-such as sales, traffic, conversion, share of search, and buy box performance-directly to broader client business goals.
  • Risk & Driver Analysis: Proactively identify emerging risks and growth opportunities by evaluating retail drivers beyond raw data, including promotional support, content quality, and operational friction.

Key Qualifications & Skills
  • Experience: 5-8 years of experience managing enterprise-level Amazon Vendor Central (1P) and Seller Central (3P) accounts, ideally within an agency setting.
  • Commercial Acumen: ability to interpret complex data and turn performance trends into actionable recommendations, leveraging strong commercial judgment to connect Amazon execution to business outcomes and present comfortably to client stakeholders.
  • Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.
  • Advanced Excel Skills: you must be highly proficient in Microsoft Excel (VLOOKUPs, Pivot Tables, Concatenate, Text-to-Columns) to manipulate large catalog data sets.
  • Data Synthesis & Storytelling: ability to pull raw data (Purchase Orders, Weeks of Cover, Traffic) and turn it into highly visual, executive-ready presentations that highlight "lost opportunities" and clear next steps.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.
$75,000-$180,000 USD
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.
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