User Experience Program Manager Jobs in Chicago, IL

About Us

iCrossing is a Hearst-backed marketing and technology partner built for how brands grow today. As outcomes architects, we bring together strategy, media, experience, engineering, data, and AI to build connected digital systems that improve performance, strengthen customer experiences, and support measurable business growth.

Our work is grounded in data-backed strategy, modern digital visibility, and connected execution. We help brands perform now while transforming for what is next, designing platforms, content, media, and operating models that help them move faster, learn smarter, and scale what works.

At iCrossing, you'll work with teams across marketing, technology, and experience to solve complex client challenges with strategic breadth and executional depth. As part of Hearst, we combine agency agility with access to powerful data, insights, audiences, content, and technology capabilities.

About this job

You'll bring UX research and design thinking to some of the world's best brands, ensuring our design solutions are built from a user-focused perspective while meeting our client's goals. You'll work with a cross-functional team of experts to solve a variety of UX Strategy and Design challenges across different client accounts and industries, from small digital experiences to large app or website designs. You'll also get trained in the latest innovative approaches to CX, UX, and design to ensure that you bring the latest thinking to your work. 

What you'll do

• Play a hands-on UX design role to deliver world-class experiences for global brands through the creation of wireframes, sitemaps, information architecture, and other UX design deliverables. 

• Collaborate with internal strategy, UX, development, and project management teams throughout the life cycle of an engagement to ensure success. 

• Participate in customer and experience research efforts and then translate customer needs into definition-providing deliverables like customer journey maps, personas, and experience roadmaps. 

• Participate in the planning, execution, and evaluation of usability and user testing efforts. 

• Participate in the presentation of your design work, with guidance and leadership from Design Directors and other team members. 

Who you are

• Have a variety of experience in aspects of UX Design such as information architecture, wireframing, prototyping, and have real-world work to prove it. 

• Participated in conducting UX Research activities such as user interviews, concept testing, card sorting, surveys, usability testing, etc. 

• Clear and effective communication about your design ideas and solutions when presenting them to others.

• Ability to utilize data-driven consumer insights to develop compelling user experience design solutions. 

• Strong communication and presentation skills. 

• Able to prioritize and manage work, adhering to strict deadlines in a fast-paced environment. 

• Ability to take constructive criticism and build on it. 

• Able to function both independently and collaboratively in a team environment. 

• Experience with design and collaboration tools such as Figma, Miro, and Adobe Suite. 

• Experience with usability and user testing tools such as Optimal and User Testing is a plus. 

• Portfolio displaying experience playing a user experience design role in the creation of world-class digital experiences required. 

The estimated hourly rate for this position in Chicago is between $52-$62. For New York City,the estimated hourly rate for this position is between $57-$69. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. 

Benefits (What We Offer)

• Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.

• Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.

• Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.

• Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.