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Usaa It Jobs (NOW HIRING)

USAA

Customer Service - Bank Sales & Service

Phoenix, AZ · On-site +1

$43K - $44K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank ...

USAA

Data Scientist Senior

Colorado Springs, CO · On-site

At USAA, our mission is to empower our members to achieve financial security through highly ... Develops best practices for engaging with Data Engineering and IT to deploy production-ready ...

USAA

Executive Director, Managing Attorney

San Diego, CA · On-site +1

$195K - $351K/yr

Keeps USAA litigation and claims personnel informed of significant legal developments. * Manages real estate lease renewals and provides feedback in the decision making when it comes to new and/or ...

USAA

AI & Machine Learning Engineer

San Antonio, TX · On-site +1

$103K - $197K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Leverage understanding of models and collaborate with Data Scientists to refactor the code into IT ...

New

USAA

Customer Service Advisor

Tampa, FL · On-site +1

$43K - $44K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank ...

USAA

Customer Service Advisor

Phoenix, AZ · On-site +1

$43K - $44K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank ...

USAA

Executive Director, Managing Attorney

Irvine, CA · On-site

$195K - $351K/yr

Keeps USAA litigation and claims personnel informed of significant legal developments. * Manages real estate lease renewals and provides feedback in the decision making when it comes to new and/or ...

USAA

Director, Decision Science Analytics

Tampa, FL

At USAA, our mission is to empower our members to achieve financial security through highly ... Identifies additional resource needs ranging from IT investments, 3rd party support or additional ...

USAA

Director, Decision Science Analytics

Plano, TX · On-site

At USAA, our mission is to empower our members to achieve financial security through highly ... Identifies additional resource needs ranging from IT investments, 3rd party support or additional ...

USAA

Customer Service - Bank Sales & Service

Phoenix, AZ · On-site

$43K - $44K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank ...

USAA

Customer Service - Bank Sales & Service

Tampa, FL · On-site +1

$43K - $44K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank ...

USAA

Customer Service - Bank Sales & Service

Tampa, FL · On-site

$43K - $44K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank ...

USAA

Customer Service - Bank Sales & Service

Phoenix, AZ · On-site +1

$43K - $44K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank ...

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Usaa It information

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How much do usaa it jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for usaa it in the United States is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Usaa IT vs Usaa Cybersecurity Specialist?

AspectUsaa ITUsaa Cybersecurity Specialist
Required CredentialsIT certifications, such as CompTIA A+ or Network+, relevant degreesCybersecurity certifications like CISSP, CISA, or CEH
Work EnvironmentIT departments, supporting infrastructure, software, and hardwareSecurity teams, monitoring threats, implementing security protocols
Employer & Industry UsageFinancial services, banking, insuranceFinancial institutions, focusing on protecting data and systems

Usaa IT professionals focus on maintaining and supporting IT infrastructure, while Usaa Cybersecurity Specialists concentrate on protecting systems from security threats. Both roles are essential in the financial industry, but they differ in certifications, daily tasks, and focus areas.

What are the key skills and qualifications needed to thrive as a USAA IT professional, and why are they important?

To excel as a USAA IT professional, you need strong technical knowledge in areas like software development, systems administration, or cybersecurity, often backed by a relevant degree and industry certifications. Familiarity with tools such as cloud platforms (e.g., AWS, Azure), DevOps pipelines, and security frameworks is typically required. Analytical thinking, teamwork, and effective communication distinguish top performers in this role. These skills and qualifications are vital for delivering secure, reliable technology solutions that support USAA’s mission and member needs.

What types of cross-functional collaboration can I expect as an IT professional at USAA?

As an IT professional at USAA, you will regularly collaborate with business analysts, project managers, cybersecurity teams, and end-users to ensure that technology solutions align with company objectives and compliance standards. This often involves participating in agile ceremonies, cross-departmental meetings, and working with both technical and non-technical stakeholders to deliver secure, scalable, and user-friendly solutions. Effective communication and teamwork are essential, as you'll frequently coordinate with other departments to address business needs and regulatory requirements.

What is a USAA IT?

A USAA IT job refers to a position within the Information Technology department at USAA, a financial services company serving military members and their families. These roles involve designing, developing, and maintaining technology solutions that support USAA's banking, insurance, and investment services. IT professionals at USAA work on projects like cybersecurity, software development, cloud computing, and IT support to ensure secure and efficient digital experiences for members. These positions require technical expertise, problem-solving skills, and often a background in computer science or related fields. USAA values innovation, collaboration, and a strong commitment to serving its members.
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What states have the most Usaa It jobs? States with the most job openings for Usaa It jobs include:
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Usaa It jobs near you
Infographic showing various Usaa It job openings in the United States as of August 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 34% Physical, 11% Hybrid, and 55% Remote job distribution, with an average salary of $38,461 per year, or $18.5 per hour.

Customer Service - Bank Sales & Service

USAA

Phoenix, AZ • On-site, Remote

$43K - $44K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

USAA rating

8.2

Company rating: 8.2 out of 10

Based on 262 frontline employees who took The Breakroom Quiz

51st of 170 rated banks

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.

What you'll do:

  • Handle inbound member calls in a fast-paced contact center environment

  • Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products

  • Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.

  • Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition

  • Advise and educate members on available USAA digital tools and resources to improve the user experience

  • Provide outstanding member service by demonstrating empathy, active listening, and professionalism

  • Apply strong time and call management skills in assisting members with banking needs

  • Embrace continuous improvement and development through coaching and collaboration with manager and team members

What you have:

  • High School Diploma OR GED

  • Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products

  • Ability to prioritize and multi-task while navigating through multiple business applications

  • Strong interpersonal and communication skills

  • Successful completion of a job-related assessment is required

What sets you apart:

  • 1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust

  • Proven success in a high‑volume, fast‑paced contact center environment

  • 6+ months of heavy phone-based interaction (60%+), with strong communication, de-escalation, and confidence handling complex customer situations

  • US military experience through military service or a military spouse/domestic partner

Compensation range: The hiring range for this position is: $43,680.00- $44,680.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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