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Usaa Call Center Jobs (NOW HIRING)

USAA

Manager, Life Co. Acquisition

Tampa, FL · On-site +1

... call center environment. * Chartered Life Underwriter (CLU) or related industry designation Compensation range: The salary range for this position is: $85,040 - $153,080. USAA does not provide visa ...

USAA

Manager, Life Co. Acquisition

Tampa, FL · On-site

... call center environment. * Chartered Life Underwriter (CLU) or related industry designation Compensation range: The salary range for this position is: $85,040 - $153,080. USAA does not provide visa ...

USAA

Manager, Life Co. Acquisition

Plano, TX · On-site

... call center environment. * Chartered Life Underwriter (CLU) or related industry designation Compensation range: The salary range for this position is: $90,310 - $162,550. USAA does not provide visa ...

USAA

Customer Service Advisor

San Antonio, TX · On-site +1

$43K - $44K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Handle inbound member calls in a fast-paced contact center environment * Use effective ...

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Usaa Call Center information

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How much do usaa call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for usaa call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a USAA Call Center representative?

A USAA Call Center representative is a customer service professional who assists USAA members with their banking, insurance, and financial needs over the phone or through digital channels. They handle inquiries, provide account information, resolve issues, and guide members through USAA’s products and services. Representatives are trained to deliver high-quality service while maintaining privacy and security standards. Their goal is to ensure each member receives prompt and accurate assistance tailored to their needs.

What are the key skills and qualifications needed to thrive as a USAA Call Center Representative, and why are they important?

To thrive as a USAA Call Center Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes financial services certifications are typically required. Exceptional patience, active listening, and empathy help representatives build rapport and resolve member concerns effectively. These skills are crucial for delivering excellent customer service, ensuring member satisfaction, and maintaining USAA’s reputation for support.

What is the difference between Usaa Call Center vs Usaa Customer Service Representative?

AspectUsaa Call CenterUsaa Customer Service Representative
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall center setting, fast-pacedCall center or office environment, client-facing
Employer & Industry UsageUSAA, insurance and financial servicesUSAA, insurance and financial services
Common Search/ComparisonYesYes

The Usaa Call Center and Usaa Customer Service Representative roles both serve USAA's clients in the insurance and financial services industry. While they share similar credentials and work environments, the call center role emphasizes handling high call volumes, whereas the customer service representative may also engage in in-person or online support. Both positions are vital for delivering excellent customer service within USAA's operations.

What are some common challenges faced by representatives working in a USAA call center, and how are they supported in overcoming them?

USAA call center representatives often handle high call volumes and complex customer inquiries, which can be challenging, especially during peak periods or when dealing with sensitive financial matters. To support employees, USAA provides robust training programs, mentorship from experienced team members, and access to knowledge bases and real-time support tools. Additionally, USAA fosters a collaborative work environment where representatives can escalate difficult cases and receive guidance, ensuring high-quality service and continuous professional growth.
More about Usaa Call Center jobs
What cities are hiring for Usaa Call Center jobs? Cities with the most Usaa Call Center job openings:
What states have the most Usaa Call Center jobs? States with the most job openings for Usaa Call Center jobs include:
What job categories do people searching Usaa Call Center jobs look for? The top searched job categories for Usaa Call Center jobs are:
Usaa Call Center jobs near you
Infographic showing various Usaa Call Center job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Intermediate Life Solutions Specialist - Phoenix

Intermediate Life Solutions Specialist - Phoenix

USAA

Phoenix, AZ • On-site

$45K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

USAA rating

8.3

Company rating: 8.3 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

34th of 141 rated banks

Job description

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
The Intermediate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members' individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.
We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based in the Phoenix, AZ campus . Relocation assistance is not available for this position.
What you'll do:
  • Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items.
  • Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.
  • Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.
  • Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products.
  • Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.
  • Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s).
  • Monitors legislative initiatives that may impact economy, society, and personal financial situation.
  • Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's
  • products and services.
  • May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.
  • Serves as a resource to less experienced team members on escalated issues of a routine nature.
  • Guides and influences less experienced team members.

Work Hours:
  • Monday - Friday / 6:30am - 6:00pm (MST)
  • An 8 hour shift will fall within these hours
  • This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:
  • High School diploma or GED
  • Required maintenance of Life/Health license
  • Required annual completion of AHIP and Broker/Carrier appointments when applicable.
  • 1 year of financial industry and/or life sales experience
  • Experience delivering frequent written and oral communication
  • Experience acquiring and applying new concepts and information
  • Experience processing and analyzing information
  • Experience fulfilling requests and meeting deadlines
  • Experience resolving conflict and negotiating
  • Experience multi-tasking in an operating systems environment
  • Experience participating in or leading teams
  • Successful completion of a job-related assessment may be required

What sets you apart:
  • 2+ years experience working in Sales with life insurance
  • 1+ years experience working in a call center environment
  • CLU® - Chartered Life Underwriter or comparable designation
  • US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $45,470.00 - $105,420.00.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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