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Usaa Call Center Jobs (NOW HIRING)

USAA

Manager, Life Co. Acquisition

Tampa, FL · On-site

... call center environment. * Chartered Life Underwriter (CLU) or related industry designation Compensation range: The salary range for this position is: $85,040 - $153,080. USAA does not provide visa ...

USAA

Customer Service - Bank Sales & Service

Tampa, FL · On-site +1

$43K - $44K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Handle inbound member calls in a fast-paced contact center environment * Use effective ...

USAA

Customer Service Advisor

Tampa, FL · On-site +1

$43K - $44K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Handle inbound member calls in a fast-paced contact center environment * Use effective ...

USAA

Customer Service Advisor

Tampa, FL · On-site +1

$43K - $44K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Handle inbound member calls in a fast-paced contact center environment * Use effective ...

USAA

Customer Service - Bank Sales & Service

Tampa, FL · On-site +1

$43K - $44K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Handle inbound member calls in a fast-paced contact center environment * Use effective ...

USAA

Customer Service - Bank Sales & Service

Tampa, FL · On-site +1

$43K - $44K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Handle inbound member calls in a fast-paced contact center environment * Use effective ...

USAA

Customer Service - Bank Sales & Service

Tampa, FL · On-site

$43K - $44K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Handle inbound member calls in a fast-paced contact center environment * Use effective ...

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Usaa Call Center information

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How much do usaa call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for usaa call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a USAA Call Center representative?

A USAA Call Center representative is a customer service professional who assists USAA members with their banking, insurance, and financial needs over the phone or through digital channels. They handle inquiries, provide account information, resolve issues, and guide members through USAA’s products and services. Representatives are trained to deliver high-quality service while maintaining privacy and security standards. Their goal is to ensure each member receives prompt and accurate assistance tailored to their needs.

What are the key skills and qualifications needed to thrive as a USAA Call Center representative?

To thrive as a USAA Call Center Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes financial services certifications are typically required. Exceptional patience, active listening, and empathy help representatives build rapport and resolve member concerns effectively. These skills are crucial for delivering excellent customer service, ensuring member satisfaction, and maintaining USAA’s reputation for support.

What are some common challenges faced by representatives working in a USAA call center, and how are they supported in overcoming them?

USAA call center representatives often handle high call volumes and complex customer inquiries, which can be challenging, especially during peak periods or when dealing with sensitive financial matters. To support employees, USAA provides robust training programs, mentorship from experienced team members, and access to knowledge bases and real-time support tools. Additionally, USAA fosters a collaborative work environment where representatives can escalate difficult cases and receive guidance, ensuring high-quality service and continuous professional growth.

What is the difference between Usaa Call Center vs Usaa Customer Service Representative?

AspectUsaa Call CenterUsaa Customer Service Representative
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall center setting, fast-pacedCall center or office environment, client-facing
Employer & Industry UsageUSAA, insurance and financial servicesUSAA, insurance and financial services
Common Search/ComparisonYesYes

The Usaa Call Center and Usaa Customer Service Representative roles both serve USAA's clients in the insurance and financial services industry. While they share similar credentials and work environments, the call center role emphasizes handling high call volumes, whereas the customer service representative may also engage in in-person or online support. Both positions are vital for delivering excellent customer service within USAA's operations.

More about Usaa Call Center jobs

What cities are hiring for Usaa Call Center jobs?

Cities with the most Usaa Call Center job openings:

What states have the most Usaa Call Center jobs?

States with the most job openings for Usaa Call Center jobs include:

What job categories do people searching Usaa Call Center jobs look for?

The top searched job categories for Usaa Call Center jobs are:

Usaa Call Center jobs near you
Infographic showing various Usaa Call Center job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Manager, Life Co. Acquisition

USAA

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

USAA rating

8.2

Company rating: 8.2 out of 10

Based on 262 frontline employees who took The Breakroom Quiz

51st of 171 rated banks

Job description

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a dedicated Manager of Life Company Acquisition, you will lead a team of specialized, licensed professionals dedicated to knowing our members, understanding their Health, Life or Retirement income needs, and providing appropriate solutions to facilitate their financial security. Motivate staff toward the attainment of acquisition goals and develops employees through regular coaching and feedback that leads to improved long-term sustainable results. Execute process improvements and leads organizational process changes to improve member and employee experiences.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Tampa, FL. Relocation assistance is not available for this position.
What you'll do:
  • Leads and develops a team of professional licensed advisors to provide best in class Health, Life, or Retirement advice and solutions to members to improve their financial security.
  • Contributes to the achievement of Life Co member, product, and financial goals through team's performance. Effectively coaches employees on sales processes and opportunities to improve overall sales results.
  • Proactively identifies opportunities to improve operational effectiveness in Life, Health, or Retirement Income, resulting in reducing manual processes and expenses. Works with key stakeholders to implement solutions to improve operational effectiveness and performance standards to drive improved acquisition results.
  • Maintains current knowledge of the competitive landscape, financial services industry trends, changes in technology, regulations, and/or other industry events that may impact operational functions and processes, and effectively communicates this knowledge to their direct reports and peers within Health, Life or Retirement Income.
  • Develops required operational tools and processes including workflow development, systems enhancements, and selection of other technical resources needed.
  • May fulfill the responsibilities of a securities principal: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits.
  • Responsible for the resolution of complex operations issues and/or member escalations.
  • Maintains compliance with company policies, procedures, and all applicable state and federal laws, rules, and regulations.
  • Collaborates with strategic third-party vendors that helps USAA provide brokered products including Final Expense, Universal Life Insurance, Medicare Advantage & Prescription Drug Plans. Coordinates training/onboarding/development of third-party staffing to assist with seasonal call volumes.
  • Responsible for efficient call center operating model that adheres to employee and member experience KPIs.
  • Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:
  • Bachelor's degree; OR 4 years of relevant education and/or experience.
  • 6 years of experience in financial services operations to include process improvement.
  • 2 years of direct team lead, supervisory or management experience required.
  • Experience implementing and managing business process improvements.
  • Extensive sales experience in the Health, Life, or Retirement industry.
  • Demonstrated knowledge of financial products and services relevant to life, health insurance, or retirement income.
  • Knowledge of federal laws, rules, regulations, and applicable guidance to include NY Regulation 187, NY Reg 60, Best Interest, and CMS (Centers of Medicare and Medicaid Services).
  • Ability to complete AHIP (America's Health Insurance Plans) and Strategic Partner carrier certifications.

What sets you apart:
  • US military experience through military service or a military spouse/domestic partner
  • Current Life and Health license
  • 3 or more years of direct management experience leading sales teams in Insurance and/or Financial Services industries.
  • 1 or more years of working experience with Life, Health, or retirement income products
  • Experience working/managing in a call center environment.
  • Chartered Life Underwriter (CLU) or related industry designation

Compensation range: The salary range for this position is: $85,040 - $153,080.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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