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Motorcycle Service Advisor information

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$12

$25

$45

How much do motorcycle service advisor jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for motorcycle service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Motorcycle Service Advisor vs Motorcycle Technician?

AspectMotorcycle Service AdvisorMotorcycle Technician
CredentialsCustomer service skills, knowledge of motorcycle maintenance, often certifications in automotive or motorcycle repairTechnical certifications, motorcycle repair licenses, mechanical skills
Work EnvironmentService department, customer interaction, administrative tasksRepair shop, hands-on mechanical work, diagnostic testing
Employer & Industry UsageMotorcycle dealerships, repair shops, service centersMotorcycle repair shops, dealerships, custom shops
Search & Comparison IntentUnderstanding customer-facing roles, service sales, communication skillsTechnical skills, repair expertise, mechanical knowledge

The Motorcycle Service Advisor primarily focuses on customer communication, service sales, and administrative tasks, while the Motorcycle Technician handles hands-on repairs and diagnostics. Both roles are essential in motorcycle service centers but differ in responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a Motorcycle Service Advisor, and why are they important?

To thrive as a Motorcycle Service Advisor, you need a solid understanding of motorcycle mechanics, customer service experience, and typically a high school diploma or equivalent. Familiarity with dealership management systems, service scheduling software, and parts catalog tools is often required. Strong communication, organizational skills, and the ability to build rapport with customers help distinguish top performers in this role. These capabilities are vital to accurately assess service needs, coordinate efficient repairs, and ensure customer satisfaction in a fast-paced service environment.

What are Motorcycle Service Advisors?

Motorcycle Service Advisors are professionals who act as the main point of contact between motorcycle owners and service technicians at repair shops or dealerships. They assess customer needs, schedule service appointments, explain recommended maintenance or repairs, and provide cost estimates. Their role is crucial in ensuring customer satisfaction, clear communication, and efficient workflow in the service department. Motorcycle Service Advisors also help ensure that all work is performed to industry standards and address any concerns customers may have about their motorcycles.

How does a Motorcycle Service Advisor typically interact with technicians and customers during a service appointment?

A Motorcycle Service Advisor serves as the key communication link between customers and service technicians. They greet customers, listen to their concerns, and translate these issues into clear, actionable tasks for the technicians. Throughout the service process, Advisors update customers on progress, explain technical findings in easy-to-understand language, and review repair recommendations. Effective Advisors foster trust by ensuring customers feel informed and technicians receive precise information, making teamwork and communication essential skills in this role.
More about Motorcycle Service Advisor jobs
What cities are hiring for Motorcycle Service Advisor jobs? Cities with the most Motorcycle Service Advisor job openings:
What states have the most Motorcycle Service Advisor jobs? States with the most job openings for Motorcycle Service Advisor jobs include:
What job categories do people searching Motorcycle Service Advisor jobs look for? The top searched job categories for Motorcycle Service Advisor jobs are:
Motorcycle Service Advisor jobs near you

Motorcycle Service Advisor

Lakeland Harley

Lakeland, FL

Other

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Lakeland  Harley-Davidson is actively searching for a motivated, enthusiastic  individual with a passion for customer service and the motorcycle riding  lifestyle to fill the position of Service Advisor.

Major Duties and Responsibilities:

1) Service Department Operations

  • Assist Service department manager in maintaining a smooth running  efficient service department with a high degree of customer  satisfaction.
  • Diagnose problems accurately, and clearly describe them on the repair order.
  • Estimate costs and completion times at point of sale. Clearly communicate them to customer.
  • Determine correct part numbers on repair orders and assist the  parts department with picking and posting of parts used before job  starts.
  • Perform cashier functions, as needed.
  • Make estimates for internal and wreck repairs.
  • Open & close all customer paid and warranty repair orders.
  • Follow procedures for quick & efficient handling of warranty items.
  • Become familiar and efficient with all phases of the computer system required for service & parts management.

2) Customer Service

  • Provide superior customer service to both internal and external customers.
  • Greet customers in a courteous and friendly manner.
  • Handle telephone transactions quickly, and courteously.
  • Sell additional services by pointing out service specials or additional work needed.
  • Handle customer complaints reasonably, showing empathy and a positive attitude.

Qualifications:

  • Must have ability to get along with a broad customer base.
  • Experience with Point-of Sale and Parts & Service management  computer software or the ability to quickly learn due to general  knowledge and experience with computers.
  • Knowledge and experience with servicing of motorcycles and other  products sold by the dealership is a plus. Demonstrated ability to  quickly learn them if not.

  Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance
Requirements:

Schedule:

  • Monday to Friday
  • Weekend availability

Education:

  • High school or      equivalent (Preferred)

Experience:

  • Customer Service: 1 year      (Preferred)

License/Certification:

  • Motorcycle License      (Preferred)

Must be 18 years of age or older. Lakeland Harley Davidson is an equal opportunity employer and a drug free work environment.

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