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Urgently Hiring Labcorp Customer Service Jobs (NOW HIRING)

Right at Home

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Mamaroneck, NY · On-site

$19.65/hr

Right at Home Westchester is urgently hiring caregivers to join our fast-growing team! We are ... We service Westchester County and the Bronx and are looking for local residents. Caregiver Salary ...

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Urgently Hiring Labcorp Customer Service information

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How much do urgently hiring labcorp customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for urgently hiring labcorp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Labcorp Customer Service representative do?

A Labcorp Customer Service Representative assists patients, healthcare providers, and clients by answering questions, resolving issues, and providing information about Labcorp's laboratory services. Their responsibilities include handling phone calls, scheduling appointments, processing test orders, and ensuring accurate communication between patients and the laboratory. They play a crucial role in ensuring a positive customer experience and supporting the overall operations of Labcorp.

What is the difference between Urgently Hiring Labcorp Customer Service vs Labcorp Patient Service Representative?

AspectLabcorp Customer ServiceLabcorp Patient Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; phlebotomy certification often preferred
Work EnvironmentCall centers, office settings, or remoteLaboratory clinics, patient sites, or mobile locations
Employer & Industry UsageCustomer support for lab servicesDirect patient interaction and specimen collection

While both roles involve working within Labcorp, Customer Service focuses on assisting clients via calls and support, whereas Patient Service Representatives engage directly with patients, often performing specimen collection. The main difference lies in the level of patient interaction and required certifications.

What are some common challenges faced by Labcorp Customer Service representatives, and how are they typically addressed?

Labcorp Customer Service representatives often encounter challenges such as handling high call volumes, assisting patients with complex billing or test result inquiries, and managing sensitive health information in compliance with privacy regulations. To address these, representatives receive thorough training on Labcorp's systems and procedures, work within a supportive team structure, and have access to knowledge bases and escalation protocols for difficult issues. Collaboration with laboratory staff and other departments ensures that customer concerns are resolved efficiently and accurately.

What are the key skills and qualifications needed to thrive as a Labcorp Customer Service representative?

To thrive as a Labcorp Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Patience, active listening, and a customer-focused attitude help individuals excel in handling inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, efficient issue resolution, and upholding Labcorp's reputation for quality service.
What cities are hiring for Urgently Hiring Labcorp Customer Service jobs? Cities with the most Urgently Hiring Labcorp Customer Service job openings:
What are the most commonly searched types of Labcorp Customer Service jobs? The most popular types of Labcorp Customer Service jobs are:
What states have the most Urgently Hiring Labcorp Customer Service jobs? States with the most job openings for Urgently Hiring Labcorp Customer Service jobs include:
Urgently Hiring Labcorp Customer Service jobs near you

Customer Service Support Representative - Microbiology - On-Site

Labcorp

Dublin, OH • On-site

$18.50 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Labcorp rating

6.6

Company rating: 6.6 out of 10

Based on 1,138 frontline employees who took The Breakroom Quiz

98th of 120 rated laboratories

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.
Labcorp is seeking an on-site Customer Service Representative to join our team in Dublin, OH.
Work Schedule: Tuesday-Saturday, 9:00am-5:30pm with rotating Sundays/Mondays/Holidays.4
Job Responsibilities
  • Act a liaison between Labcorp, the customer base and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting Labcorp's products and services
  • Work in multiple databases to research complex issues and questions
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications
  • High School Diploma or GED
  • 3 months or more of customer service experience

Preferred Qualifications
  • Associate's degree
  • 3 months or more of contact center or call center environment
  • 3 months or more of healthcare industry experience, such as a physician's office or a hospital

Additional Job Standards
  • Bilingual in Spanish
  • Proficient with Microsoft Office programs
  • Experience with Salesforce.com and/or Laboratory Information Systems
  • Possess a high level of professionalism and a strong customer service orientation
  • Ability to work independently and within a team environment
  • High level of attention to detail with the ability to prioritize and multitask
  • Ability to work in a fast paced production environment and meet established turn-around times
  • Strong communication skills; both written and verbal
  • Ability to handle the physical requirements of the position
  • Flexibility to work overtime or other shifts depending on business needs

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!
**Pay Range: $18.50- $25.00
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

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