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Upstate Services Group Jobs (NOW HIRING)

Upstate Services Group

Help Desk Technician

Albany, NY

$50K - $60K/yr

About Us Upstate Services Group is a growing Skilled Nursing company committed to delivering outstanding service and support to our clients. We are looking for a motivated and customer-focused Help ...

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How much do upstate services group jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for upstate services group in the United States is $31.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $37.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees working for Upstate Services Group in the healthcare industry?

Employees at Upstate Services Group, which operates skilled nursing and rehabilitation facilities, often encounter challenges such as adapting to fast-paced environments, managing complex patient needs, and collaborating with multidisciplinary teams. Balancing administrative duties with hands-on care can also be demanding, particularly during periods of high patient census or staffing shortages. However, these challenges provide valuable experience in patient care, teamwork, and communication, and many employees find strong support from their colleagues and leadership, fostering both personal and professional growth.

What is Upstate Services Group and what do they do?

Upstate Services Group is a network of skilled nursing and rehabilitation facilities located primarily in New York State. They specialize in providing long-term care, short-term rehabilitation, and a range of healthcare services to seniors and individuals needing specialized nursing care. Their facilities offer services such as physical therapy, occupational therapy, and memory care, aiming to improve the quality of life for their residents. Upstate Services Group focuses on compassionate, patient-centered care delivered by trained medical professionals.

What is the difference between Upstate Services Group vs HVAC Technician?

AspectUpstate Services GroupHVAC Technician
Required CredentialsVaries by position, often includes certifications in specific servicesHVAC certification, EPA license, technical training
Work EnvironmentField service, client sites, commercial and residential settingsInstallation, maintenance, and repair of HVAC systems in various settings
Employer & Industry UsageService provider in multiple industries including commercial and residentialSpecialized trade role within HVAC industry

Upstate Services Group offers a range of services across industries, often employing technicians with certifications in specific fields. HVAC Technicians focus specifically on heating, ventilation, and air conditioning systems, requiring specialized licenses and training. While both roles involve fieldwork and client interaction, Upstate Services Group may encompass broader service roles, whereas HVAC Technicians are specialized in climate control systems.

What are the key skills and qualifications needed to thrive as a Nursing Home Administrator at Upstate Services Group, and why are they important?

To thrive as a Nursing Home Administrator, you need expertise in healthcare management, regulatory compliance, and financial oversight, typically supported by a bachelor’s degree and a state-issued administrator license. Familiarity with electronic health record (EHR) systems, budgeting software, and compliance tracking tools is crucial. Strong leadership, communication, and problem-solving skills help you effectively manage staff and ensure quality resident care. These skills are essential for maintaining high standards, meeting regulatory requirements, and fostering a supportive environment for both residents and employees.
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Upstate Services Group jobs near you
Infographic showing various Upstate Services Group job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, and 99% Full Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $64,745 per year, or $31.1 per hour.

Help Desk Technician

Upstate Services Group

Albany, NY

$50K - $60K/yr

Full-time

Posted 27 days ago

Job description

About Us

Upstate Services Group is a growing Skilled Nursing company committed to delivering outstanding service and support to our clients. We are looking for a motivated and customer-focused Help Desk Technician to join our IT support team.

Responsibilities

  • Provide first-level technical support via phone, email, and onsite

  • Troubleshoot hardware, software, and network issues for employees.

  • Install, configure, and maintain computer systems, applications, and peripherals.

  • Document and track support requests through the Helpdesk system.

  • Escalate complex issues to higher-level support when necessary.

  • Assist with onboarding of new employees, including account setup and equipment preparation.

  • Maintain up-to-date knowledge of company systems, policies, and procedures.

Qualifications

  • 3+ years of experience in a help desk or IT support role (preferred).

  • Strong knowledge of Windows 10 and 11 operating systems.

  • Familiarity with Microsoft 365, networking basics, and remote support tools.

  • Excellent problem-solving skills with attention to detail.

  • Strong communication and customer service skills.

  • Ability to work independently as well as part of a team.

  • CompTIA A+ or other IT certifications are a plus.

  • Knowledge of PBX systems are a plus

  • Knowledge of virtualization systems are a plus

Benefits

  • Competitive salary

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Opportunities for professional growth and certification support