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The Inpatient or Outpatient Certified Pharmacy Technician provides daily supportive services for the Department of Pharmacy according to health system policies and procedures and in compliance with Kentucky pharmacy laws and other regulatory agencies. The technician actively supports and participates in the department's continuous quality improvement initiatives and competency assessments and demonstrates a commitment to customer service and patient safety. The technician responds to requests in a prompt and efficient manner.

Level 3 technicians have demonstrated an exceptional skill level in the practice of sterile compounding, non-sterile compounding, automation functionality or another specialized skill set defined below.

Defined Roles: Operating Room technician, experienced sterile technician (see years of practice requirement within UofL Health Technician Career Ladder), repackaging as a primary role, trained as a buyer as a non-primary role, trained as a research technician as a non-primary role, outpatient CS Parata tech as a non-primary role, outpatient "float" technician (trained at all retail locations within health system), quality improvement project involvement, serves as a disease state specialist, pharmacy intern designation, ability to cross cover for a patient care advocate.

Essential Functions:

Provides supportive services to the inpatient or outpatient pharmacy

• Assists with filling, processing, and dispensing of medications by labeling medication, including bulk supplies, with proper ancillary labeling and bagging procedures, with final check performed by a pharmacist

• Answers phones according to established phone etiquette and triages calls to the proper personnel
• Charges and/or credits patients for medications used via the computer system
• Accurately and efficiently repackages unit dose medications, including cleaning the compounding area, restocking and replacing supplies, documenting in the compounding record, and ensuring doses are correctly labeled and prepared for pharmacist verification
• Prepares medications for loading into the ADC and unloads medications from the ADC utilizing bar code scanning
• Fills inventory requests for nursing unit's ADCs, floor stock, and fills patient specific drawers by placing the proper bins according to census profile
• Supports the drug inventory process including ordering, rotation, and restocking of drug dispensing areas with drugs and supplies needed to process patient medications orders
• Ensures the maintenance of a clean and orderly work area, including a sterile environment
• Completes nursing unit and inventory inspections, as assigned; restocks kits and crash cart trays, as required
• Fills controlled substance orders, reconciles all discrepancies and closes all loops on a daily basis
• Monitors medication activity for potential drug diversion and reports any discrepancies to thepharmacist or pharmacy leadership
• Delivers medications, including controlled substances, to nursing units' ADC as scheduled and for emergent deliveries as necessary
• Assists with ensuring medications are delivered efficiently and accurately to patient care unit areas. Includes checking the tube system with each delivery, retrieving and transporting medications to the appropriate location
• Prepares and packages hazardous medications and adheres to all safety measures for handling hazardous medications described in USP 795/797/800
• Utilizes aseptic technique following department policies and procedures when compounding sterile products
• Independently resolves insurance and billing discrepancies
• Assists with insurance audits and record requests
• Completes quality and process improvement processes (Specialty Pharmacy)

Serves as a mentor to new pharmacy technicians, pharmacy technician students, and pharmacy students

• Provides guidance to certified pharmacy technicians and IPPE pharmacy student rotations, as necessary
• Precepts pharmacy technician students

Executes hospital and pharmacy policies and procedures

• Investigates and resolves automated dispensing cabinet-related issues
• Utilizes inventory management system and carousels to resolve drug distribution related issues
• Covers assigned shifts as determined by departmental need
• Facilitates investigational drug studies with assistance of the pharmacist and/or other personnel involved in the drug study
• Completes sterile compounding training, including hazardous medications, and demonstrate competency on a frequency defined by pharmacy leadership
• Completes extemporaneous compounding training, including hazardous medications, and demonstrate competency on a frequency defined by pharmacy leadership
• Participates in orientation of new staff members
• Contributes to the development of policies and procedures as requested by pharmacy leadership

Other Functions:

• Achieves and maintains satisfactory working relationships with pharmacy leadership, pharmacy staff, and other departments throughout the system
• Attends departmental staff meetings
• Performs tasks under the supervision of all pharmacists and pharmacy leadership;

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Education:

• High School Diploma or GED/ equivalent (required)
• Completion of a formal Pharmacy Technician educational program and/or an Associate's degree (preferred)

Experience:

Internal Candidates: will be eligible for promotion at yearly performance evaluation unless specifications noted within criteria below.

• Sterile compounding for 2 years as a primary role (calendar date of completion of compounding)
• Expertise in non-sterile compounding/pre-packing/kit and tray management with fulfillment as a primary role. Technician serves as a system administrator for Pharmacy Stars Unit Inspection Module, Medi-dose/MILT, or TraySafe
• Controlled substance reconciliation: ability to complete reporting and waste analysis
• OR Technician: Staffing (dayshift) or replenishment (3rd shift) with 2 years of internal experience
• Outpatient technician that fulfills an advanced technician role for automation (Med sync program, ScriptPro robot and CS Parata), outpatient technician to float to all retail sites
• Specialty technician that assumes responsibilities for quality improvement projects, serves on internal committees, serves as a disease state specialist or has the ability to cross cover for Patient Care Advocates (PCA)
• Pharmacy intern designation
• Suburban Campus as primary working location with 2 years of experience in 2 or more multi-function roles as follows (sterile compounding, non-sterile compounding, primary user of MILT or Euclid, kit management, OR replenishment, buyer as a non-primary role)

External Candidates: Will be eligible for designation upon hire if 3 years of validated sterile compounding experience, institutional or similar applicable experience (to be determined by hiring manager + recruiter)

Licensure:

• Registered as a pharmacy technician with the Commonwealth of Kentucky (required)

Certification:

• Current Board certification by Pharmacy Technician Certification Board or National Healthcare Association (required)
  • Note: Certification not required for second year students and/or licensed pharmacy interns