Nature of Work Employment Programs Specialist At WorkForce West Virginia, this position is in the Unemployment Compensation, Benefits & Technical Support section, Initial Claims unit. This position will conduct thorough wage investigations on missing, incorrect, or unreported wages for unemployment claims, ensuring that all wages are accurately reported and documented. Processes and investigates wage redetermination affidavits from local offices.
Determines if employment is covered or non-covered based on policy, and assess whether payment is possible, along with the correct method to facilitate payment for outstanding unemployment claims. Assists senior staff in the administrative oversight and ensures consistent implementation of policies and procedures within the unemployment program. Provides guidance and clarifies laws, policies, and regulations to ensure compliance and consistency across the program.
Collaborates with senior staff to develop and revise policies, procedures, forms, and training materials related to the area of assignment. Provides administrative support for various projects, including coordination with Policy and Procedure Specialists, programmers, or other employees within the agency. Continuously acquires and maintains a thorough understanding of all laws, rules, policies, and procedures related to unemployment claims to perform job duties accurately and effectively.
Provides technical assistance to field staff on policy and procedural matters, ensuring compliance with state and federal laws and consistent implementation across the agency. Advises staff on specific laws related to claims and guides them in proper claims processing. Coordinates, compiles, and produces check adjustments.
Resolves child support issues and investigates and corrects unemployment claims as needed. May assist with processing claims for federal, military, short-term compensation, and alternate base period claims. Maintains proficiency in using Microsoft and Google programs to perform job functions and develop reports.
Serves as back-up to other staff within the unit and across the Benefits & Technical Support section, ensuring uninterrupted workflow and meeting performance goals. Could potentially work on a variety of special projects, such as automation projects, State Quality Service Plan, modernization, forms/manual revisions, and any other duties assigned. Serves as a liaison with various entities, such as employers, UI Tax staff, Child Advocate staff, Local Office staff, Department of Labor representative, programmers, etc.
May perform other related work as assigned. Click The APPLY Link To Apply Online. Minimum Qualifications Training: Bachelor's degree from an accredited college or university.
OR Substitution: Additional experience as described below may substitute for the required training at the rate of one (1) year of experience for every thirty (30) semester hours of training. AND Experience: Two (2) years of full-time or equivalent part-time paid experience in providing programmatic assistance to staff, users or participants in a program, or experience in customer service, banking, human resources, telemarketing, sales, or hospitality. OR Substitution: Graduate coursework from an accredited college or university may substitute at a rate of fifteen (15) semester hours for every one (1) year of required experience.