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Universal Service information

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$29K

$56.6K

$100.5K

How much do universal service jobs pay per year?

As of Aug 21, 2026, the average yearly pay for universal service in the United States is $56,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What is a universal service?

Universal Service jobs typically refer to positions that support the goal of making essential services—such as telecommunications, internet, or postal services—accessible and affordable to all members of society, regardless of their location or income. These roles can be found within government agencies, regulatory bodies, or service providers and often focus on implementing, monitoring, or ensuring compliance with universal service policies. Responsibilities may include outreach, policy enforcement, program management, and technical support to bridge service gaps, especially in rural or underserved areas.

What are the key skills and qualifications needed to thrive as a universal service representative?

To thrive as a Universal Service Representative, you need strong customer service skills, a high school diploma or equivalent, and knowledge of banking or financial products. Familiarity with CRM systems, cash handling procedures, and digital banking tools is commonly required. Excellent communication, problem-solving abilities, and adaptability are crucial soft skills for building rapport with customers and handling diverse service needs. These skills and qualities are essential for delivering efficient, accurate, and customer-focused service in a fast-paced financial environment.

What are some common challenges faced by universal service representatives when assisting diverse customer needs?

Universal Service Representatives often interact with a wide variety of customers, each with unique backgrounds and needs. One common challenge is adapting communication styles to effectively assist both experienced and first-time clients, while maintaining patience and professionalism. Additionally, balancing multiple service responsibilities—such as handling inquiries, resolving issues, and providing product information—requires strong organizational skills and the ability to quickly switch tasks. Successful representatives collaborate closely with other departments to ensure customers receive comprehensive support.

What is the difference between Universal Service vs Customer Service Representative?

AspectUniversal ServiceCustomer Service Representative
Required CredentialsTypically high school diploma or equivalent; certifications vary by industryHigh school diploma or equivalent; customer service training often provided
Work EnvironmentUtilities, telecommunications, or government agencies; field and office settingsCall centers, retail, or office environments
Employer & Industry UsagePublic utilities, telecom companies, government programsRetail, service industries, corporate customer support
Common Search & ComparisonUniversal Service vs Customer Service Representative

Universal Service roles focus on providing essential services to the public, often within utilities or government sectors, requiring specific certifications. Customer Service Representatives handle client inquiries and support in various industries, typically with customer-facing roles. While both involve communication skills, Universal Service positions emphasize service delivery in regulated environments, whereas Customer Service Representatives focus on client satisfaction across diverse sectors.

More about Universal Service jobs

What are the most commonly searched types of Universal Service jobs?

The most popular types of Universal Service jobs are:

What job categories do people searching Universal Service jobs look for?

The top searched job categories for Universal Service jobs are:

Universal Service jobs near you
Infographic showing various Universal Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,584 per year, or $27.2 per hour.

Universal Service Representative I

America First Credit Union

Eagle Mountain, UT • On-site

$18.70 - $22/hr

Full-time

Re-posted 14 days ago

America First Credit Union rating

8.1

Company rating: 8.1 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

63rd of 151 rated financial services

Job description

Schedule
Mon - Sat Flex
Overview
The Universal Service Representative I employee acts as a Service Representative and enthusiastically cross-sell Credit Union services. Establishes and builds member relationships by identifying members' needs and educating them with specific products and/or services. Responsible for performing a broad variety of customer services including opening new savings, share draft, and basic credit applications. Interviews, counsels, and advises members regarding basic loan products, deposits, and any other products/services, including investment referrals, insurance products, and mechanical repair coverage. Presents loan requests to underwriters for approval as per loan procedures.
Responsible for helping members via all channels such as phone, text, e-mail, and assisting members with video solutions, and self-serve channels to determine additional financial opportunities with the credit union in a prompt and courteous manner. Actively promotes and cross sells Electronic Services to members and serves as an electronic services expert in the branch.
Responsible for providing secretarial and clerical support for all loan processing activities. Prepares closing documents and miscellaneous paperwork necessary for booking and funding of new loan business each month. Provides general typing and clerical support for underwriting, including credit investigations and document preparation. Tracks and obtains proof of insurance as required on member loans. Maintains departmental records and files and types routine reports and records.
Ability to attain expected baselines in sales and service to support branch goals. Support marketing and lending initiatives such MRM outbound calling by proactively soliciting additional business for the Credit Union and identifying and selling AFCU products and services. Onboards new members by conducting outbound two week and two-month calls. Assists or refers members as necessary.
Responsibilities
  1. Assumes responsibility for the effective development of Member relations through sales and service.
    1. Maintains relationships with members in the branch as well as outbound calling to onboard new members at 2 weeks and at 2 months.
    2. Maximizes the penetration of Credit Union products and services to meet/exceed established sales goals and baselines. Has a knowledge of the Preferred Way of Selling.
    3. Responsible for handling member interactions via all channels while using effective sales techniques. Assesses members' current financial needs by using effective relationship building and consultative sales techniques.
    4. Makes appropriate recommendations for loan, deposits, and other products and services.
    5. Highly motivated and self-driven. Sales and goal oriented.
    6. Demonstrate professional sales and negotiation skills to achieve individual and branch goals
    7. Resolves members problems and concerns related to consumer loan products and services, and account issues.
  2. Acts as a senior service representative and processes teller transactions.
    1. Identify additional cross-sell opportunities, such as checking accounts, certificate accounts, core deposit accounts, and other AFCU products and services.
    2. Assumes responsibility for the efficient, effective, and accurate performance of teller functions.
    3. Represents the Credit Union in a courteous and professional manner.
    4. Receives share deposits and loan payments. Computes interest.
    5. Processes cash advances, traveler's checks, cashier's checks, and money orders.
    6. Disburses cash or check share withdrawals.
    7. Processes transfers, post CD and all types of IRA's.
    8. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
    9. Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
    10. Processes "bank by mail" transactions.
    11. Provides override function for other tellers.
  3. Evaluates basic loan applications and credit criteria and determines the appropriate sale so the member and credit union both benefits.
    1. Actively and professionally cross-sells Credit Union product and services. Sells Debt Protection, GAP, mechanical repair coverage, and members financial solutions. Expectation is to meet monthly Credit Union sales Standards including promotions and campaigns.
    2. Interviews, takes applications, and processes preliminary documentation on loan requests. Conducts personal/web and telephone interviews and discusses loan alternatives, credit criteria, interest rates, and loan documentation with the member.
    3. Determines value of collateral. Verifies car insurance coverage. Notifies application of loan decisions. Requests additional information if required. Presents loan requests to underwriters for approval as per loan procedures.
    4. Processes loans including ordering of credit reports, title searches and closing.
    5. Assists in servicing and maintaining all aspects of loans but not limited to payoff, refinances, payment agreements and amendments to original loan contracts.
    6. Assumes responsibility for processing and securing liens on collateralized loans and prompt follow-up on titles still pending
    7. Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant.
    8. Ensures that loan requests are properly prepared and documented and that approved loans are promptly disbursed.
    9. Resolves any rejects concerning loans and membership accounts in a timely manner.
  4. Acts as a branch expert for electronic services.
    1. Actively cross sells AFCU electronic services such as mobile banking, online banking, card guard, bill pay, mobile deposit and others.
    2. Has a knowledge of AFCU electronic services and serves as an expert for members as well as assists members with problem resolutions for electronic services.
    3. Assists members with account lock outs or other online account problems.
  5. Acts as a branch account specialist for New Accounts.
    1. Assists Members with new account openings and closing of member accounts.
    2. Assists with some Business accounts, IRA accounts, Court ordered accounts, and HSA account applications.
    3. Directs members to appropriate contacts to assist with more advanced and specialized accounts when appropriate.
  6. Performs Notary Public duties if eligible and in accordance with State Laws.

Qualifications
Training/Education/Certification:
  • High school graduate or equivalent.

Required Knowledge:
  • Thorough knowledge of member services, accounts, loans, and products provided.
  • Understanding of new account bookkeeping procedures.
  • Understanding of loan processing functions.
  • Knowledge of related requirements, procedures, and underwriting criteria.
  • Some accounting familiarity.

Experience Required:
  • Two years of varied office experience.
  • Perform Notary Services

Skills/Abilities:
  • Excellent communications and public relations skills.
  • Strong typing abilities (60 wpm with acceptable accuracy & neatness).
  • Solid math and bookkeeping abilities.
  • Able to operate calculator, word processor, and related computer applications.
  • Well organized.
  • Professional appearance, dress, and attitude.

If this describes you, apply now to get the ball rolling! If it reminds you of someone you know that is also looking for work, tell them about us and this opportunity! Either way, thanks for considering us as your future employer, we look forward to hearing from you.

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