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$29K

$56.6K

$100.5K

How much do universal service jobs pay per year?

As of Aug 21, 2026, the average yearly pay for universal service in the United States is $56,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What is a universal service?

Universal Service jobs typically refer to positions that support the goal of making essential services—such as telecommunications, internet, or postal services—accessible and affordable to all members of society, regardless of their location or income. These roles can be found within government agencies, regulatory bodies, or service providers and often focus on implementing, monitoring, or ensuring compliance with universal service policies. Responsibilities may include outreach, policy enforcement, program management, and technical support to bridge service gaps, especially in rural or underserved areas.

What are the key skills and qualifications needed to thrive as a universal service representative?

To thrive as a Universal Service Representative, you need strong customer service skills, a high school diploma or equivalent, and knowledge of banking or financial products. Familiarity with CRM systems, cash handling procedures, and digital banking tools is commonly required. Excellent communication, problem-solving abilities, and adaptability are crucial soft skills for building rapport with customers and handling diverse service needs. These skills and qualities are essential for delivering efficient, accurate, and customer-focused service in a fast-paced financial environment.

What are some common challenges faced by universal service representatives when assisting diverse customer needs?

Universal Service Representatives often interact with a wide variety of customers, each with unique backgrounds and needs. One common challenge is adapting communication styles to effectively assist both experienced and first-time clients, while maintaining patience and professionalism. Additionally, balancing multiple service responsibilities—such as handling inquiries, resolving issues, and providing product information—requires strong organizational skills and the ability to quickly switch tasks. Successful representatives collaborate closely with other departments to ensure customers receive comprehensive support.

What is the difference between Universal Service vs Customer Service Representative?

AspectUniversal ServiceCustomer Service Representative
Required CredentialsTypically high school diploma or equivalent; certifications vary by industryHigh school diploma or equivalent; customer service training often provided
Work EnvironmentUtilities, telecommunications, or government agencies; field and office settingsCall centers, retail, or office environments
Employer & Industry UsagePublic utilities, telecom companies, government programsRetail, service industries, corporate customer support
Common Search & ComparisonUniversal Service vs Customer Service Representative

Universal Service roles focus on providing essential services to the public, often within utilities or government sectors, requiring specific certifications. Customer Service Representatives handle client inquiries and support in various industries, typically with customer-facing roles. While both involve communication skills, Universal Service positions emphasize service delivery in regulated environments, whereas Customer Service Representatives focus on client satisfaction across diverse sectors.

More about Universal Service jobs

What are the most commonly searched types of Universal Service jobs?

The most popular types of Universal Service jobs are:

What job categories do people searching Universal Service jobs look for?

The top searched job categories for Universal Service jobs are:

Universal Service jobs near you
Infographic showing various Universal Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,584 per year, or $27.2 per hour.

UNIVERSAL SERVICE REPRESENTATIVE

Sunbelt Federal Credit Union

Gulfport, MS • On-site

$16 - $21.75/hr

Full-time

Medical, Retirement

Re-posted 19 days ago

Job description

Responsive recruiter
Benefits:
  • 401(k)
  • Bonus based on performance
  • Health insurance

Universal Service Representative
REPORTS TO: Branch Operations Manager
SUMMARY/OBJECTIVE:
This position will perform a broad variety of member service functions with accuracy and in a timely manner, to include teller and lending transactions. These functions may include, but are not limited to, cash handling, account maintenance, opening new accounts, offering ancillary products on loans and operating an ITM (Interactive Teller Machine). This position will be based in a central location and will occasionally rotate to assist in surrounding branch locations as needed.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Creates, maintains and enhances member relationships, ensuring an exceptional member experience.
  • Maintains in-depth knowledge of Credit Union products, services, policies and applicable regulations.
  • Effectively interview members and potential members independently. Asks questions and listens carefully to determine the appropriate SFCU products and services to offer. Presents products and services in a positive, professional and knowledgeable manner, so inquiring individuals can make an informed decision.
  • Opens new savings, checking and money market accounts. Verifies personal identification to prevent fraudulent activity. Provides regulatory disclosure information on new and other specific types of accounts. Orders or prints plastics such as ATM cards, Debit cards and Credit Cards.
  • Identifies needs, develops financial relationships, and consistently provides members with opportunities for appropriate loan and deposit products and services.
  • Maintain and balance a cash drawer, adhering to Credit Union policies and procedures.
  • Prepares and evaluates information which reflects the current credit worthiness of members and prepare consumer loans for underwriting approval based on SFCU lending policies and procedures. Generate and process loan applications for all consumer lending products, vehicle loans, credit cards, signature loans, and share and certificate secured loans. Notifies applicants of loan decisions.
  • Has a basic understanding of credit reports and SFCU's loan agreement for discussion with members. Effectively cross-sells more complex loan products, which may be referred to more experienced member service staff.
  • Assists member with servicing loans by processing such items as payoffs, refinances, payment extensions and payment due date changes.
  • Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant. Ensures that loan requests are properly documented.
  • Supports the credit union's mission, vision, strategic goals, quality initiatives and service standards.
  • Supports SFCU's mission to become the primary financial institution of our members by providing services in an expeditious and courteous manner. Understands that educating our members and informing them of the products and services we have to offer is the highest level of service we can provide and the key to accomplishing out mission and goals. Strives to meet individual goals by effectively cross selling products and services.
  • Resolves member problems independently and escalates more complex problems or situations to a higher authority for appropriate resolution.

ITM (Interactive Teller Machine):
When operating the ITM, the Member Relationship Specialist is responsible for the day to day operations of the ITM up to and including the basic role of teller with some exceptions and differences. Not all teller duties are functional at the ITM. This job duty is based on video interaction, which requires being comfortable, professional and friendly on camera with customers. Responsibilities while at the ITM include, but are not limited to:
  • Providing teller assistance to customers and enhances customers interactive banking experience via video technology.
  • Projects good customer relations while conveying a positive banking/customer service experience utilizing video technology.
  • Effective communication skills with the ability to multi-task while maintaining attention to detail and operating several computer programs to ensure transaction integrity. This position requires individuals with effective verbal communication skills and strong listening skills.
  • Facilitate the ITM process for customers by providing step-by-step guidance through the ITM process.
  • Must validate all checks presented for cashing or deposit to protect the credit union and the member from loss.
  • Assists customers with all routine teller machine transactions such as cash and check deposits, cash and check withdrawals, transfers, loan payments and account balance inquiries.
  • May recommend other bank products and/or services to meet the customer's needs.
  • Protects customer confidentiality and privacy.

Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
  • Fluency in English required.
  • Excellent customer service and interpersonal skills.
  • Effective communication skills with the ability to multi-task while maintaining attention to detail and operating several computer programs to ensure transaction integrity.
  • Knowledge of, or the ability to quickly learn banking software applications.
  • Working knowledge of SFCU's products, services, policies and procedures.
  • Understanding of federal laws and regulations that govern financial institutions.
  • Basic understanding of computer applications and software
  • Must possess strong basic math skills, accuracy and attention to detail

Education:
  • High School Graduate or Equivalent (GED).

Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday, Tuesday, Thursday, and Friday 8:00 a.m. to 5:00 p.m., Wednesday 8:00 a.m. to 3:00 p.m. and occasional Saturdays, as needed.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move 25-50 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employment Requirements:
All applicants must meet the certain conditions of employment to be eligible for employment at Sunbelt Federal Credit Union:
  • U.S. Citizenship
  • Successfully passing a background investigation

Apply