ZipRecruiter

Log In

1

Universal Service Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsUniversal Service Jobs

Universal Service information

See salary details

$29K

$56.6K

$100.5K

How much do universal service jobs pay per year?

As of Jun 29, 2026, the average yearly pay for universal service in the United States is $56,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Universal Service Representatives when assisting diverse customer needs?

Universal Service Representatives often interact with a wide variety of customers, each with unique backgrounds and needs. One common challenge is adapting communication styles to effectively assist both experienced and first-time clients, while maintaining patience and professionalism. Additionally, balancing multiple service responsibilities—such as handling inquiries, resolving issues, and providing product information—requires strong organizational skills and the ability to quickly switch tasks. Successful representatives collaborate closely with other departments to ensure customers receive comprehensive support.

What are the key skills and qualifications needed to thrive as a Universal Service Representative, and why are they important?

To thrive as a Universal Service Representative, you need strong customer service skills, a high school diploma or equivalent, and knowledge of banking or financial products. Familiarity with CRM systems, cash handling procedures, and digital banking tools is commonly required. Excellent communication, problem-solving abilities, and adaptability are crucial soft skills for building rapport with customers and handling diverse service needs. These skills and qualities are essential for delivering efficient, accurate, and customer-focused service in a fast-paced financial environment.

What is the difference between Universal Service vs Customer Service Representative?

AspectUniversal ServiceCustomer Service Representative
Required CredentialsTypically high school diploma or equivalent; certifications vary by industryHigh school diploma or equivalent; customer service training often provided
Work EnvironmentUtilities, telecommunications, or government agencies; field and office settingsCall centers, retail, or office environments
Employer & Industry UsagePublic utilities, telecom companies, government programsRetail, service industries, corporate customer support
Common Search & ComparisonUniversal Service vs Customer Service Representative

Universal Service roles focus on providing essential services to the public, often within utilities or government sectors, requiring specific certifications. Customer Service Representatives handle client inquiries and support in various industries, typically with customer-facing roles. While both involve communication skills, Universal Service positions emphasize service delivery in regulated environments, whereas Customer Service Representatives focus on client satisfaction across diverse sectors.

What are Universal Service jobs?

Universal Service jobs typically refer to positions that support the goal of making essential services—such as telecommunications, internet, or postal services—accessible and affordable to all members of society, regardless of their location or income. These roles can be found within government agencies, regulatory bodies, or service providers and often focus on implementing, monitoring, or ensuring compliance with universal service policies. Responsibilities may include outreach, policy enforcement, program management, and technical support to bridge service gaps, especially in rural or underserved areas.
More about Universal Service jobs
What are the most commonly searched types of Universal Service jobs? The most popular types of Universal Service jobs are:
What job categories do people searching Universal Service jobs look for? The top searched job categories for Universal Service jobs are:
Universal Service jobs near you
Infographic showing various Universal Service job openings in the United States as of June 2026, with employment types broken down into 33% Full Time, 17% Part Time, and 50% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $56,584 per year, or $27.2 per hour.
Universal Service Representative

Universal Service Representative

NuMark Credit Union

Tinley Park, IL • On-site

$23 - $24/hr

Full-time

Posted 20 days ago

Job description

Are you passionate about making a difference in your community, helping individuals reach their financial goals? Are you sales-driven with a desire to provide top-notch customer service while earning limitless monetary incentives for your hard work?As a Universal Service Representative, you will ac...

Apply