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Universal Member Service Representative information

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How much do universal member service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for universal member service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a universal member service representative?

Universal Member Service Representatives are customer service professionals who work primarily in credit unions or banks. They assist members with a wide range of financial services, including opening accounts, processing transactions, resolving account issues, and providing information about products and services. Their role is 'universal' because they are trained to handle both teller and member service duties, offering flexibility and comprehensive support to members. These representatives often serve as the first point of contact and play a key role in ensuring a positive customer experience.

What skills and qualifications are needed to thrive as a universal member service representative?

To thrive as a Universal Member Service Representative, you need strong customer service, financial transaction handling, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and compliance procedures is often required. Excellent communication, attention to detail, and a positive attitude help you build trust and resolve member concerns effectively. These skills are crucial for ensuring accurate transactions, member satisfaction, and compliance with financial regulations.

How does a universal member service representative typically collaborate with other departments to resolve member issues?

As a Universal Member Service Representative, you will frequently collaborate with departments such as loan processing, IT, and compliance to address complex member concerns. This may involve coordinating with the lending team for loan inquiries, working with IT to resolve online banking issues, or consulting with compliance officers to ensure regulatory guidelines are met. Effective communication and teamwork are essential, as resolving member issues often requires input from multiple areas of the credit union. You'll also participate in regular team meetings to discuss ongoing cases and share updates, which helps ensure a seamless member experience.

What is the difference between Universal Member Service Representative vs Customer Service Representative?

AspectUniversal Member Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often provided
Work EnvironmentCall centers, insurance companies, healthcare providersRetail, call centers, service industries
Employer & Industry UsageInsurance, healthcare, membership organizationsRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

The Universal Member Service Representative and Customer Service Representative roles share similarities in work environment and required skills. However, the Universal Member Service Representative typically focuses on membership or insurance-related inquiries, requiring specific industry knowledge, while Customer Service Representatives handle a broader range of customer issues across various industries.

More about Universal Member Service Representative jobs

What job categories do people searching Universal Member Service Representative jobs look for?

The top searched job categories for Universal Member Service Representative jobs are:

Infographic showing various Universal Member Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Universal Member Service Representative - Float

Indiana Members Credit Union

Indianapolis, IN • On-site

Full-time

Re-posted 11 days ago

Indiana Members Credit Union rating

5.3

Company rating: 5.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Summary/objective

The Universal Member Service Representative – Float position acquires and maintains member relationships through exceptional member service by opening accounts and offering relevant products and services that meet the member’s needs including consumer loans. This versatile role ensures smooth operations by stepping in to cover for other Universal Member Service Representatives during their absence, helping maintain exceptional member service and branch performance. Ensure members and potential members are serviced efficiently and accurately.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Greet and direct members
  • Assist members with questions regarding account/products by phone or in person
  • Responding to member and potential member inquiries
  • Assist with balancing and detailing (cash drawer, recycler, coin machine and vault as scheduled - daily, weekly, etc.)
  • Reconcile all ITM accepted negotiable items against reports for accuracy - weekly, if applicable
  • Maintain and update members accounts
  • Accurately open and close all types of accounts (IRA’s, certificates, and business accounts), while ensuring required forms and records are completed in compliance with internal policies and statutory regulations.
  • Order/count cash – if applicable
  • Maintain Safe Deposit boxes – if applicable
  • Ensure all audit and security policies and procedures are followed
  • Scan negotiable items and other member documents
  • Process night drop deposits and payments
  • Distribute and process incoming mail
  • Verify and balance Gift cards
  • Process check orders
  • Filing, shredding, etc.
  • Assist Branch Manager and other team members
  • Keep lobby stocked and straighten
  • Assemble new membership account packets

Competencies

  • Fluent in the English language
  • Attention to detail, maintaining adaptability, flexibility and organizational skills to effectively prioritize multiple tasks.
  • Excellent interpersonal skills
  • Strong communication skills, verbal and written
  • Analytical and problem solving

Work environment

  • Retail Branch

Physical demands

  • Long periods of sitting
  • Extended periods of time viewing computer monitor – vision
  • Handling – ability to touch, feel, lift, operate and control equipment, materials, tolls and objects with hands
  • Reaching

Travel required

  • Retail branch locations in the Indianapolis and surrounding areas

Required education and experience

  • High School diploma or equivalent
  • 12-months financial institution or credit union experience
  • Consumer lending product knowledge
  • Expert in use of core system, CRM, imaging, and account opening
  • Successfully complete internal training – Advanced Basics of Products and Services; Sales and Service Strategies training, Teller Supervisor Training, UMSR Training

Additional eligibility requirements

This position requires registration as a Mortgage Loan Officer (MLO) with the Nationwide Mortgage Lending System (NMLS) and registry on an annual basis in addition to maintaining updates as needed. Must be registered and approved by the NMLS registry within sixty days of hire date. Failure to register or maintain a current registry, or any criminal activity that would bar continued participation as a MLO may result in disciplinary action, up to and including termination of employment.


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