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Universal Member Service Representative Jobs (NOW HIRING)

Credit Union of New Jersey

Universal Banker

Hamilton, NJ · On-site

$20 - $22/hr

Credit Union of New Jersey is looking for a motivated and member-focused Universal Member Service Representative to join our Hamilton Branch. *****Applying takes less than five minutes through our ...

Posted today

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Universal Member Service Representative information

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How much do universal member service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for universal member service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a universal member service representative?

Universal Member Service Representatives are customer service professionals who work primarily in credit unions or banks. They assist members with a wide range of financial services, including opening accounts, processing transactions, resolving account issues, and providing information about products and services. Their role is 'universal' because they are trained to handle both teller and member service duties, offering flexibility and comprehensive support to members. These representatives often serve as the first point of contact and play a key role in ensuring a positive customer experience.

What skills and qualifications are needed to thrive as a universal member service representative?

To thrive as a Universal Member Service Representative, you need strong customer service, financial transaction handling, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and compliance procedures is often required. Excellent communication, attention to detail, and a positive attitude help you build trust and resolve member concerns effectively. These skills are crucial for ensuring accurate transactions, member satisfaction, and compliance with financial regulations.

How does a universal member service representative typically collaborate with other departments to resolve member issues?

As a Universal Member Service Representative, you will frequently collaborate with departments such as loan processing, IT, and compliance to address complex member concerns. This may involve coordinating with the lending team for loan inquiries, working with IT to resolve online banking issues, or consulting with compliance officers to ensure regulatory guidelines are met. Effective communication and teamwork are essential, as resolving member issues often requires input from multiple areas of the credit union. You'll also participate in regular team meetings to discuss ongoing cases and share updates, which helps ensure a seamless member experience.

What is the difference between Universal Member Service Representative vs Customer Service Representative?

AspectUniversal Member Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often provided
Work EnvironmentCall centers, insurance companies, healthcare providersRetail, call centers, service industries
Employer & Industry UsageInsurance, healthcare, membership organizationsRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

The Universal Member Service Representative and Customer Service Representative roles share similarities in work environment and required skills. However, the Universal Member Service Representative typically focuses on membership or insurance-related inquiries, requiring specific industry knowledge, while Customer Service Representatives handle a broader range of customer issues across various industries.

More about Universal Member Service Representative jobs

What are popular job titles related to Universal Member Service Representative jobs?

For Universal Member Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Universal Member Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Universal Banker

Hamilton, NJ • On-site

Credit Union of New Jersey
See more jobs at Credit Union of New Jerseyexternal

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 hours ago

Posted today

Job description

Earn $20.00-$22.00/hour + incentives while creating positive member experiences through friendly, knowledgeable service. Credit Union of New Jersey is looking for a motivated and member-focused Universal Member Service Representative to join our Hamilton Branch.


******Applying takes less than five minutes through our company website. Apply today!


We offer a full benefits package designed to support our employees and their families, including:


  • Medical, dental, prescription and vision insurance
  • Incentive plan
  • 401(k) plan, with company match
  • Tuition reimbursement
  • Life & disability insurance
  • Voluntary supplemental life insurance
  • Pet insurance and other voluntary benefits
  • Flexible spending accounts
  • Paid time-off
  • 11 Paid holidays
  • Ongoing training and developmental opportunities
  • Credit Union Membership
  • Employee discounts on credit union products and services


Key Responsibilities:


  • Welcome members with a smile while providing friendly, professional service during each interaction.
  • Accurately process deposits, withdrawals, payments, and other routine financial transactions.
  • Listen to members’ needs and recommend credit union products and services that support their financial goals.
  • Educate members on available solutions while identifying opportunities to deepen member relationships.


Position Requirements:


  • High school diploma required or general education degree (GED); plus two to five years related experience and 12 months' experience in a sales/service role within the financial services industry or other types of retail businesses.
  • Strong analytical abilities, highly motivated, goal oriented, excellent member service skills, good communicator, strong organizational and interpersonal skills
  • Must be able to work rotating Saturdays
  • Bilingual preferred


We are an Equal Opportunity Employer

Company Description

Every day, our team helps members achieve their financial goals and strengthen the communities we serve. At Credit Union of New Jersey, you'll find meaningful work, supportive colleagues, and opportunities to grow your career while making a positive impact.

When you join our team, you're joining a workplace that values collaboration, continuous learning, and community impact.

Apply