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How much do universal member service representative jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for universal member service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Universal Member Service Representative vs Customer Service Representative?

AspectUniversal Member Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often provided
Work EnvironmentCall centers, insurance companies, healthcare providersRetail, call centers, service industries
Employer & Industry UsageInsurance, healthcare, membership organizationsRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

The Universal Member Service Representative and Customer Service Representative roles share similarities in work environment and required skills. However, the Universal Member Service Representative typically focuses on membership or insurance-related inquiries, requiring specific industry knowledge, while Customer Service Representatives handle a broader range of customer issues across various industries.

What are the key skills and qualifications needed to thrive as a Universal Member Service Representative, and why are they important?

To thrive as a Universal Member Service Representative, you need strong customer service, financial transaction handling, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and compliance procedures is often required. Excellent communication, attention to detail, and a positive attitude help you build trust and resolve member concerns effectively. These skills are crucial for ensuring accurate transactions, member satisfaction, and compliance with financial regulations.

How does a Universal Member Service Representative typically collaborate with other departments to resolve member issues?

As a Universal Member Service Representative, you will frequently collaborate with departments such as loan processing, IT, and compliance to address complex member concerns. This may involve coordinating with the lending team for loan inquiries, working with IT to resolve online banking issues, or consulting with compliance officers to ensure regulatory guidelines are met. Effective communication and teamwork are essential, as resolving member issues often requires input from multiple areas of the credit union. You'll also participate in regular team meetings to discuss ongoing cases and share updates, which helps ensure a seamless member experience.

What are Universal Member Service Representatives?

Universal Member Service Representatives are customer service professionals who work primarily in credit unions or banks. They assist members with a wide range of financial services, including opening accounts, processing transactions, resolving account issues, and providing information about products and services. Their role is 'universal' because they are trained to handle both teller and member service duties, offering flexibility and comprehensive support to members. These representatives often serve as the first point of contact and play a key role in ensuring a positive customer experience.
More about Universal Member Service Representative jobs
What job categories do people searching Universal Member Service Representative jobs look for? The top searched job categories for Universal Member Service Representative jobs are:
Member Service Representative (Teller)

Member Service Representative (Teller)

Scott Credit Union

Collinsville, IL

$15 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Member Service Representative (Teller) - Branch Network Department; Collinsville Branch
Banking • Full-Time • Branch Network
Scott Credit Union is hiring a Member Service Representative (Teller) in Collinsville, IL to help support our members and strengthen our connection with the community. If you're passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment - we'd be excited to welcome you to our award-winning team.
Schedule: Full-time | Monday-Friday; Saturday rotation as scheduled
Work Location Status: Fully on-site in Collinsville, IL.
About the Role
Member Service Representatives are one of the primary points of contact for SCU members. They are the first, and often only face our members see. Member Service Representatives must engage with SCU members and process their transactions efficiently and accurately. They are responsible for educating members about SCU products and services as well as providing an exceptional member experience.
Why Join Scott Credit Union?
Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.
Benefits include:
  • 11 paid holidays and competitive PTO
  • 401(k) with employer match
  • Medical, dental, vision, and life insurance
  • Short-Term Disability, including maternity leave
  • Tuition reimbursement program
  • "Dress for your day" policy
  • Career advancement opportunities
  • Supportive, team-oriented culture
What You'll Do
  • Operates on-line teller terminal and accurately records amounts received and prepares reports of transactions.
  • Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR.
  • Foster and maintains relationships with members responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution to branch management. Ensure we are meeting expectations with member service satisfaction results.
  • Educate members on SCU Products and Services including referring members to FSR's, mortgage, business lending/services and investments.
  • Daily opens and closes Teller terminal, accounts for cash assigned, received, disbursed. Accurately balances to teller terminal close report and remits daily work to Teller Supervisor for disposition.
What You Bring
  • High school diploma or equivalent
  • Customer service experience
  • Personal computer experience to include Microsoft Office products
Is This You?
  • You're energized by creating meaningful connections and delivering strategic solutions
  • You stay focused under pressure and prioritize precision in your work
  • You take initiative, own your projects, and consistently aim for high-quality results
  • You're looking to build a long-term career where your skills can grow and evolve

Our Commitment
At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth-for both our members and our employees.
Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.
teller, universal banker, cash handling, financial institution

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