Unit Assistant Jobs in Springfield, MA (NOW HIRING)

Under the direct supervision of a the Unit Manager or designee as part of an inpatient/hospital unit, performs a variety of routine administrative and systems support activities to promote efficient management of patient care needs.  Coordinates communications between multidisciplinary teams, patients/families and visitors; serves as unit receptionist and supports data management.  All administrative and support activities are completed in accordance with CCMC and unit policies and procedures.

Education and/or Experience Required:

• High school diploma or GED required; Associate degree preferred. One to two years clerical experience required; experience in a health care setting and experience transcribing medications is preferred.

License and/or Certification Preferred:

• Successful completion of National Association of Health Unit Coordinators (NAHUC) certification examination is preferred.

Knowledge, Skills and Abilities:

Knowledge of:

• Basic medical terminology required; competency in unit-specific medical terminology must be demonstrated by end of orientation.
• Basic math and measurements

Skills:

• Beginner to intermediate skills in Microsoft Windows operating system, Beginner to Intermediate word processing (Microsoft Word) and data entry skills.
• Experience using and Beginner to Intermediate skills in patient scheduling and/or patient records software such as SMS is preferred.
• Medication transcription skills preferred.
• Skill in use of operating basic office equipment (e.g. copier, fax, calculator, multi-function telephone)
• Good interpersonal and communication skills.

Ability to:

• Effectively communicate both orally and in writing in English demonstrating a command of basic grammar and spelling is required.
• Understand and follow specific written and verbal instructions and procedures.
• Maintain confidentiality of records and information.
• Organize and manage tasks and activities on daily basis.
• Work efficiently and with accuracy within a fast-paced environment.
• Learn and follow established protocols in order to initiate appropriate action in emergency/crisis situations.
• Learn and demonstrate competency in data entry/data retrieval in electronic patient records and/or patient supply systems utilized on unit.
• Interact effectively with all patients/families, and members of the health care team. Focus on customer needs and follow through to meet needs.

• PATIENT RECORDS & ORDER TRANSCRIPTION - Creates and maintains patient charts and computerized medical record information; transcribes and processes physician orders (e.g. services, diagnostic tests, medications, therapies, etc); routes and receives back appropriate patient documentation for tests, procedures and therapies.
• COMMUNICATIONS - Facilitates accurate and timely communications between multidisciplinary teams, patients/families and visitors on the unit:  provides reception and appropriate information to internal and external customers; responds with tact and discretion to the needs of patients/families, and reports needs to the Unit Manager or designee; schedules tests, procedures and therapies; places calls to other departments and/or pages staff; and, coordinates flow of patient information and communicates information promptly, clearly and accurately to internal and external customers.
• CLINICAL ENVIRONMENT - Actively contributes to the provision of a safe and caring environment to enhance patient and family satisfaction.  Demonstrates knowledge and understanding of medical terminology used in the unit's clinical environment, environment of care, infection control, and all CCMC and unit policies and procedures.
• ADMINISTRATIVE SUPPORT - Performs a variety of administrative support activities in support of the unit operations:  may assist in processing timecards; may utilize computer to type, revise and print routine correspondence, documents, reports and other materials; compiles and maintains a variety of routine lists and data records; orders clerical and patient care supplies; and runs errands or finds resources needed for the unit (e.g. equipment, supplies, etc.)
• PATIENT SUPPORT - Performs a variety of routine support activities as requested in support of the unit operations: assists with equipment maintenance and inventory.  Assists with miscellaneous errands, and transportation of medication (including controlled substances) blood, equipment and supplies, as directed by the RN, and assists with admissions and discharges.
• Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.  Demonstrates cultural sensitivity in all interactions with patients/families and co-workers.
• Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS