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Uc Tier Support Engineer Jobs (NOW HIRING)

WizeHire, Inc

Tier 2 It Support Engineer

Santa Rosa, CA · On-site

Portola Systems is seeking a skilled and motivated Tier 2 IT Support Engineer to join our growing team. This role is primarily focused on supporting our Tier 1 Service Desk team, managing escalations ...

Tailscale

Customer Support Engineer (Tier 1)

We're seeking a motivated Support Engineer (Tier 1) to join our growing team of support professionals. You will serve as the face of the company for a large portion of our community, handling a broad ...

Tailscale

Customer Support Engineer (Tier 2)

We're seeking a motivated Support Engineer (Tier 2) to join our growing team of support professionals. You will serve as the face of the company for teams and companies using Tailscale, handling a ...

Tailscale

Customer Support Engineer (Tier 2)

$97K - $121K/yr

We're seeking a motivated Support Engineer (Tier 2) to join our growing team of support professionals. You will serve as the face of the company for teams and companies using Tailscale, handling a ...

Symmetrio

Cloud Support Engineer

In this role, you'll provide Tier 1/Tier 2 technical support while serving as a collaborative member of our customer's engineering team consisting of Site Reliability Engineers and Cloud Network ...

Tailscale

Customer Support Engineer (Tier 1)

$63K - $99K/yr

We're seeking a motivated Support Engineer (Tier 1) to join our growing team of support professionals. You will serve as the face of the company for a large portion of our community, handling a broad ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Key Responsibilities Provide Tier 1 support for hardware, software, and network issues across the ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Key Responsibilities Provide Tier 1 support for hardware, software, and network issues across the ...

BestInBoating

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Key Responsibilities Provide Tier 1 support for hardware, software, and network issues across the ...

IsI Enterprises LLC

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

Technical Leadership & Tier 3 Support * Act as the highest-level technical escalation point for engineering-related client and internal issues. * Lead technical troubleshooting, root cause analysis ...

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Uc Tier Support Engineer information

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How much do uc tier support engineer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for uc tier support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

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Infographic showing various Uc Tier Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Tier 1 Technical Support Engineer

Indianapolis, IN • On-site

Acumera
See more jobs at Acumeraexternal

Full-time

Re-posted 9 days ago

Job description

The Tier 1 Technical Support Engineer is a critical role in supporting our post-sales Scale Computing customers because our number one goal is to make our customers exceptionally happy when they seek our support. We believe in the Best Ever experiences from the inside out - so this means we're looking for an approachable, friendly candidate who will love their co-workers as much as we love them.
A successful Tier 1 Support Engineer requires impeccable problem-solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. Our employees are intelligent, enthusiastic, entrepreneurial, and actively create the vision of Scale Computing.
Tier 1 Support Engineers will work directly with the entire support organization to maintain an above-industry average Net Promoter Score (NPS) and meet/exceed Team and Individual goals and Key Performance Indicators (KPIs) as established by Support Management-bonus points for those who are passionate about delivering high customer satisfaction.
Great candidates will look like this:
  • Enjoy troubleshooting and problem-solving analytically
  • Understand customer needs and ensure clarity on the status of technical issues
  • A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
  • An excellent communicator, written and verbal, who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions
  • A motivated self-starter who thrives on prioritization and follow-through
  • Passionately creative in mindset and has the ability to adapt quickly to evolving business needs

Responsibilities
  • Complete Scale Computing's Onboarding program and work with management to identify any gaps in the training plan
  • Provide support for the Hyper-converged computing clusters for Scale Computing end-users, customers, and partners
  • Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while delighting our customers with a friendly and helpful experience
  • Troubleshoot and problem-solve analytically while utilizing a vast knowledge base of documentation and other standard operating procedures (SOPs)
  • Escalate issues not resolvable via the knowledge base to Tier 2, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom)
  • Participate in the on-call rotation as agreed by the Tier 1 & 2 Support team. When on-call, be prepared to address technical issues at all times
  • Partner with our Services team for scheduled Service-related tasks, including installation of SC//Platform and 3rd party product integrations
  • Provides excellent customer service to EVERY internal and external customer
  • Stay up-to-date on new product features and updates, and proactively seek out additional resources and training to deepen understanding of the product.
  • Develop and maintain supplemental skills such as networking and 3rd-party product integrations, which can help enhance overall product knowledge.
  • Learn and maintain advanced technical knowledge about all aspects of supported products and services provided by Scale Computing
  • Understand 3rd-party product integrations sold and supported by Scale Computing

Requirements
Required skills/experience
  • 1-2 years of experience in IT Support / Helpdesk / Infrastructure support
  • Hands-on experience with Windows Server (AD, DNS, basic troubleshooting) - Not required but a plus
  • Basic Linux command line skills (SSH, navigating directories, viewing logs, running diagnostic commands)
  • Understanding of networking fundamentals (TCP/IP, VLANs, DNS, basic firewall concepts)
  • Basic hardware knowledge (HDD vs SSD, RAID/mirroring concepts, CPU/RAM fundamentals)
  • Experience using a ticketing system (Salesforce, ServiceNow, Jira, etc.)
  • Ability to gather logs, document findings clearly, and escalate appropriately
  • Excellent communication skills tailored to audiences at all levels, including C-suite executives, engineering, and other business support staff
  • Proficient in organization, project management, and follow-through

Apply