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Ucc Support Engineer Jobs (NOW HIRING)

Moody

Technical Support Analyst

Charlotte, NC · On-site

Work closely with the UCC towers of Operations and Engineering, following agreed processes and ... Supporting Critical Business Events: Our analysts provide technical expertise for live ...

AVI-SPL

Onsite IT Engineer - IT/AV Support

Miami, FL · On-site

Maintain and optimize AV and UCC equipment, including displays, cameras, and cooling systems, to ... Escalate unresolved issues appropriately to advanced support teams, engineering groups, or third ...

UCC Environmental

Associate Engineer

Libertyville, IL · On-site

$72K/yr

Join UCC Environmental, a leader in sustainable technology solutions:Looking for a career where ... We're a privately held, family-owned business with more than a century of experience supporting ...

UCC Environmental LLC

$72K/yr

UCC Libertyville - Libertyville, IL 60048Salary Range: $72,500.00 - $72,500.00 Salary/yearJoin UCC ... We're a privately held, family-owned business with more than a century of experience supporting ...

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Ucc Support Engineer information

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How much do ucc support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ucc support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a UCC support engineer?

UCC Support Engineers are IT professionals who specialize in managing and troubleshooting Unified Communications and Collaboration (UCC) systems, such as VoIP telephony, video conferencing, instant messaging, and collaboration platforms. They are responsible for ensuring that communication tools work seamlessly, resolving user issues, and maintaining system performance and security. UCC Support Engineers often work with products from vendors like Cisco, Microsoft, and Zoom, supporting both hardware and software components. Their role is critical in organizations that rely on integrated communication technologies to connect teams and facilitate collaboration.

How does a UCC support engineer typically collaborate with other IT teams to resolve complex communication issues?

A UCC (Unified Communications and Collaboration) Support Engineer frequently works alongside network administrators, security teams, and application specialists to troubleshoot and resolve multi-layered communication issues. This collaboration often involves joint diagnostic sessions, sharing logs and system data, and coordinating configuration changes to ensure seamless integration across platforms such as VoIP, video conferencing, and messaging services. Effective communication and documentation are crucial, as solutions may require coordinated actions across different departments. This team-based approach not only streamlines problem resolution but also helps build cross-functional expertise.

What are the key skills and qualifications needed to thrive as a UCC support engineer, and why are they important?

To thrive as a UCC (Unified Communications and Collaboration) Support Engineer, you need a strong understanding of networking fundamentals, VoIP technologies, and experience with UCC platforms like Microsoft Teams, Cisco Webex, or Zoom, often supported by relevant certifications such as CCNA or Microsoft Certified: Teams Support Engineer. Familiarity with troubleshooting tools, ticketing systems, and remote management software is typically required. Excellent problem-solving abilities, communication skills, and patience help you effectively resolve technical issues and guide end users. These skills and qualities ensure reliable communication solutions, minimize downtime, and maintain high customer satisfaction in fast-paced environments.

What is the difference between Ucc Support Engineer vs VoIP Support Specialist?

AspectUcc Support EngineerVoIP Support Specialist
CertificationsCCNA, Microsoft Teams certificationsCCNA, Cisco Voice certifications
Work EnvironmentIT support, network troubleshooting, collaboration toolsVoIP systems, network support, telephony platforms
Industry UsageUnified Communications, enterprise ITTelecommunications, VoIP service providers

The Ucc Support Engineer and VoIP Support Specialist roles both focus on communication systems, but the Ucc Support Engineer specializes in unified communication platforms like Microsoft Teams, while the VoIP Support Specialist concentrates on VoIP telephony systems. Both roles require similar certifications and work environments, often overlapping in enterprise IT and telecom industries.

What are popular job titles related to Ucc Support Engineer jobs?

For Ucc Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Ucc Support Engineer job openings in the United States as of June 2026, with employment types broken down into 50% Part Time, and 50% Nights. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

UCC Engineer (Microsoft Teams and Crestron)

Stamford, CT • On-site

Feuji Inc
IT Services • 201 - 500 employees
Learn more about Feuji Incexternal

Contractor

Re-posted 28 days ago

Job description

Job Title: UCC Engineer (Microsoft Teams and Crestron)

Job Summary: We are seeking a skilled and experienced UCC (Unified Communications and Collaboration) Engineer specializing in Microsoft Teams and Crestron to join our team. As a UCC Engineer, you will be responsible for designing, implementing, and maintaining unified communication and collaboration solutions using Microsoft Teams and Crestron technology. Your expertise in these platforms will be crucial in ensuring smooth and effective communication and collaboration across the organization.

Key Responsibilities:

  1. Design and Architecture: Collaborate with cross-functional teams to design and architect UCC solutions based on Microsoft Teams and Crestron technology, considering business requirements and best practices.
  2. Implementation: Lead the implementation and deployment of UCC solutions, including configuring and integrating Microsoft Teams and Crestron systems.
  3. Troubleshooting and Support: Diagnose and resolve complex technical issues related to Microsoft Teams and Crestron systems, ensuring minimal downtime and efficient operations.
  4. System Administration: Perform routine system administration tasks, including user provisioning, access control, and system maintenance for Microsoft Teams and Crestron platforms.
  5. Security and Compliance: Ensure UCC systems are implemented and maintained in accordance with security standards and industry regulations, including data protection and privacy requirements.
  6. Collaboration Enhancements: Identify opportunities to optimize and enhance UCC capabilities, working closely with stakeholders to define and implement improvements.
  7. Documentation: Create and maintain detailed documentation, including system designs, configurations, and troubleshooting procedures, to facilitate knowledge sharing and ensure consistent practices.
  8. Training and Support: Provide training and support to end-users on Microsoft Teams and Crestron platforms, promoting adoption and maximizing the benefits of UCC technology.
  9. Vendor Management: Collaborate with vendors and service providers to evaluate new technologies, resolve escalated issues, and stay updated on the latest features and updates.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Proven experience as a UCC Engineer, with a focus on Microsoft Teams and Crestron platforms.
  • In-depth knowledge of Microsoft Teams and Crestron systems, including deployment, configuration, and administration.
  • Strong understanding of network protocols, security principles, and integration with other enterprise systems.
  • Experience with audiovisual technologies, room control systems, and AV integration is highly desirable.
  • Familiarity with industry standards and best practices for UCC, such as SIP, H.323, PSTN, and video conferencing codecs.
  • Excellent problem-solving and troubleshooting skills, with the ability to identify and resolve technical issues quickly and efficiently.
  • Strong communication and collaboration skills to work effectively with cross-functional teams and end-users.
  • Ability to manage multiple priorities and deliver projects on time in a fast-paced, dynamic environment.
  • Relevant certifications, such as Microsoft Teams Administrator Associate, Crestron Certified Programmer, or equivalent, are a plus.

Nice to Have:

•            Certifications: A+, CCNA+ and Security+ or higher certs, MS365 related

If you are a passionate UCC Engineer with expertise in Microsoft Teams and Crestron, and you thrive in a collaborative and innovative environment, we would love to hear from you. Join our team and play a vital role in transforming the way we communicate and collaborate.