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Ucc Support Engineer Jobs (NOW HIRING)

Employment Services Inc

CAD Designer (UCC)

Alpena, MI · On-site

$23.75 - $32.75/hr

Engineering Requisition Number: CADDE001571 Posted: May 15, 2026 Full-Time On-site Uni-Craft Corp. ... You will support the entire manufacturing cycle -- from initial concept to final shipment -- by ...

VIcom

Network Solutions Engineer

Virginia Beach, VA · On-site

... support. Working collaboratively with Account Managers and UCC/DATA/AV engineers, the role involves preparing technical materials, refining architectures, identifying required resources, and ...

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How much do ucc support engineer jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for ucc support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are UCC Support Engineers?

UCC Support Engineers are IT professionals who specialize in managing and troubleshooting Unified Communications and Collaboration (UCC) systems, such as VoIP telephony, video conferencing, instant messaging, and collaboration platforms. They are responsible for ensuring that communication tools work seamlessly, resolving user issues, and maintaining system performance and security. UCC Support Engineers often work with products from vendors like Cisco, Microsoft, and Zoom, supporting both hardware and software components. Their role is critical in organizations that rely on integrated communication technologies to connect teams and facilitate collaboration.

What are the key skills and qualifications needed to thrive as a UCC Support Engineer, and why are they important?

To thrive as a UCC (Unified Communications and Collaboration) Support Engineer, you need a strong understanding of networking fundamentals, VoIP technologies, and experience with UCC platforms like Microsoft Teams, Cisco Webex, or Zoom, often supported by relevant certifications such as CCNA or Microsoft Certified: Teams Support Engineer. Familiarity with troubleshooting tools, ticketing systems, and remote management software is typically required. Excellent problem-solving abilities, communication skills, and patience help you effectively resolve technical issues and guide end users. These skills and qualities ensure reliable communication solutions, minimize downtime, and maintain high customer satisfaction in fast-paced environments.

How does a UCC Support Engineer typically collaborate with other IT teams to resolve complex communication issues?

A UCC (Unified Communications and Collaboration) Support Engineer frequently works alongside network administrators, security teams, and application specialists to troubleshoot and resolve multi-layered communication issues. This collaboration often involves joint diagnostic sessions, sharing logs and system data, and coordinating configuration changes to ensure seamless integration across platforms such as VoIP, video conferencing, and messaging services. Effective communication and documentation are crucial, as solutions may require coordinated actions across different departments. This team-based approach not only streamlines problem resolution but also helps build cross-functional expertise.

What is the difference between Ucc Support Engineer vs VoIP Support Specialist?

AspectUcc Support EngineerVoIP Support Specialist
CertificationsCCNA, Microsoft Teams certificationsCCNA, Cisco Voice certifications
Work EnvironmentIT support, network troubleshooting, collaboration toolsVoIP systems, network support, telephony platforms
Industry UsageUnified Communications, enterprise ITTelecommunications, VoIP service providers

The Ucc Support Engineer and VoIP Support Specialist roles both focus on communication systems, but the Ucc Support Engineer specializes in unified communication platforms like Microsoft Teams, while the VoIP Support Specialist concentrates on VoIP telephony systems. Both roles require similar certifications and work environments, often overlapping in enterprise IT and telecom industries.

Infographic showing various Ucc Support Engineer job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 3% As Needed, 94% Part Time, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
CAD Designer (UCC)

CAD Designer (UCC)

Employment Services Inc

Alpena, MI • On-site

$23.75 - $32.75/hr

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

CAD Designer (UCC)

Job Category: Engineering Requisition Number: CADDE001571

Posted: May 15, 2026

Full-Time On-site Uni-Craft Corp. Alpena, MI 49707, USA

Job Details

Description

Company Description: Uni-Craft Corp. is a proven leader in designing and delivering advanced product positioning equipment for industries such as automotive, warehouse and distribution, food and beverage, and packaging. Built on a foundation of engineering expertise and customer-focused project management, we specialize in taking complex projects from concept through completion.

Our team partners closely with clients to meet exact specifications, perform thorough acceptance testing, and ensure smooth project delivery. With a strong portfolio of standard products and an expanding library of custom-engineered solutions, Uni-Craft is dedicated to creating equipment that enhances efficiency, precision, and performance in every application.

View more information about UCC at Uni-Craft Corp.

Job Description: We are seeking a driven CAD Designer to join our team full-time. In this role, you will be responsible for creating and detailing product positioning equipment, developing precise drawings for both standard and custom pieces of equipment that align with customer requirements. You will support the entire manufacturing cycle — from initial concept to final shipment — by preparing detailed designs, generating bills of material, and addressing quality needs along the way. This position offers the chance to work on innovative projects while advancing your career in design and engineering.

Key Responsibilities:

  • Perform design layouts and drafting on CAD systems as needed.
  • Select and specify purchased parts and materials as needed.
  • Collaborate with cross-functional teams, including engineering, manufacturing, and sales.
  • Design, engineer, and prototype new products and systems to meet customer needs.

Ideal candidates:

  • Have a positive work ethic and attitude.
  • Are self-motivated.
  • Effectively manage time.

Skills Needed:

  • Proficiency in SolidWorks or other 3D design software.
  • Proficiency in Microsoft Office, especially Word and Excel.
  • Strong attention to detail.
  • Experience in the manufacturing of metal products is a plus.
  • Desire to continuously learn.

Knowledge Required:

  • Understanding of basic mechanical design.
  • Familiarity with metal manufacturing processes.
  • Knowledge of CAD software and design techniques.

Ability to Implement:

  • Ability to create detailed and accurate CAD drawings.
  • Ability to troubleshoot and resolve design issues.
  • Ability to collaborate effectively with cross-functional teams.

Benefits:

  • Discretionary bonus opportunities.
  • 100% employer-paid health insurance for employees, with coverage for dependents available.
  • Pre-Tax Traditional 401(k) and post-tax Roth 401(k) program with employer matching contributions.
  • Short-term sickness and accident insurance.
  • Paid time off.
  • Paid holidays.
  • Job-related educational reimbursement.
  • On-the-job, paid training.

We are excited to welcome new talent to our team! If you are passionate about what you do and are looking for a dynamic and supportive work environment, we encourage you to apply. Join us and be a part of a company that values innovation, collaboration, and professional growth. We look forward to seeing how we can succeed together.

Qualifications

Skills

Preferred AutoCAD Intermediate

Preferred SolidWorks Intermediate

Behaviors

Preferred Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Preferred Team Player

Works well as a member of a group

Preferred Innovative

Consistently introduces new ideas and demonstrates original thinking

Motivations

Preferred Self-Starter

Inspired to perform without outside help

Preferred Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Preferred Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Education

Required High School or better.

Preferred Associates or better in Engineering Technology or related field.

Experience

Preferred 1 year: 3D Design

Preferred 1 year: MS Office1

Preferred 1 year: Material Handling Equipment

Preferred 1 year: SolidWorks

Licenses & Certifications

Required Microsoft Excel

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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