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Ucc Support Engineer Jobs (NOW HIRING)

Centuria

UCC Supervisor

Alexandria, VA · On-site

... ing, and Scientific solutions to the Federal Government since 2002. During our two decades of ... Job Requirements: - Five (5) years of experience in a high-volume contact center supporting the ...

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Ucc Support Engineer information

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$16

$39

$68

How much do ucc support engineer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for ucc support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a UCC support engineer?

UCC Support Engineers are IT professionals who specialize in managing and troubleshooting Unified Communications and Collaboration (UCC) systems, such as VoIP telephony, video conferencing, instant messaging, and collaboration platforms. They are responsible for ensuring that communication tools work seamlessly, resolving user issues, and maintaining system performance and security. UCC Support Engineers often work with products from vendors like Cisco, Microsoft, and Zoom, supporting both hardware and software components. Their role is critical in organizations that rely on integrated communication technologies to connect teams and facilitate collaboration.

How does a UCC support engineer typically collaborate with other IT teams to resolve complex communication issues?

A UCC (Unified Communications and Collaboration) Support Engineer frequently works alongside network administrators, security teams, and application specialists to troubleshoot and resolve multi-layered communication issues. This collaboration often involves joint diagnostic sessions, sharing logs and system data, and coordinating configuration changes to ensure seamless integration across platforms such as VoIP, video conferencing, and messaging services. Effective communication and documentation are crucial, as solutions may require coordinated actions across different departments. This team-based approach not only streamlines problem resolution but also helps build cross-functional expertise.

What are the key skills and qualifications needed to thrive as a UCC support engineer, and why are they important?

To thrive as a UCC (Unified Communications and Collaboration) Support Engineer, you need a strong understanding of networking fundamentals, VoIP technologies, and experience with UCC platforms like Microsoft Teams, Cisco Webex, or Zoom, often supported by relevant certifications such as CCNA or Microsoft Certified: Teams Support Engineer. Familiarity with troubleshooting tools, ticketing systems, and remote management software is typically required. Excellent problem-solving abilities, communication skills, and patience help you effectively resolve technical issues and guide end users. These skills and qualities ensure reliable communication solutions, minimize downtime, and maintain high customer satisfaction in fast-paced environments.

What is the difference between Ucc Support Engineer vs VoIP Support Specialist?

AspectUcc Support EngineerVoIP Support Specialist
CertificationsCCNA, Microsoft Teams certificationsCCNA, Cisco Voice certifications
Work EnvironmentIT support, network troubleshooting, collaboration toolsVoIP systems, network support, telephony platforms
Industry UsageUnified Communications, enterprise ITTelecommunications, VoIP service providers

The Ucc Support Engineer and VoIP Support Specialist roles both focus on communication systems, but the Ucc Support Engineer specializes in unified communication platforms like Microsoft Teams, while the VoIP Support Specialist concentrates on VoIP telephony systems. Both roles require similar certifications and work environments, often overlapping in enterprise IT and telecom industries.

What are popular job titles related to Ucc Support Engineer jobs?

For Ucc Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Ucc Support Engineer job openings in the United States as of June 2026, with employment types broken down into 50% Part Time, and 50% Nights. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

PA UCC Certified Code Specialist

Wyomissing, PA • On-site

Barry Isett & Associates Inc.
Engineering Professional Services • 51 - 200 employees
Learn more about Barry Isett & Associates Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Description: PA UCC Certified Code Specialist

Wyomissing, PA   Code Services & Plan Review

Description

Barry Isett & Associates is looking for ICC/PA UCC Certified Code Specialists to perform inspections and plan reviews for commercial (and residential) properties for clients throughout eastern PA, including working within in Central/Upper Montco, Berks, Upper Bucks Counties, PA.

Through performing these inspections, we are beautifying our community and upholding safety standards.


Benefits

  • Career advancement and continuing education opportunities
  • Employee engagement events and parties
  • Work-life balance & flexible working schedules
  • Paid vacation/holiday/sick time
  • Employee Stock Ownership Plan (ESOP)
  • Medical, dental, vision, life, and disability insurances
  • Discounted and/or free Isett wear
  • Parental leave
  • 401k/Roth match

In additional to standard company benefits, our code professionals also receive:

  • Company supplied cell phone, or opt out credit
  • Company vehicle
Requirements:
  • Multiple ICC/PA UCC Commercial certifications and a willingness to continue training. (Commercial certifications preferred but the right candidate with all residential certifications, including residential electric inspector will be considered.)
  • Valid driver’s license and the ability to travel to client sites.
  • Ability to establish and maintain professional working relationships with our clients and other Isett associates.
  • Demonstrated skills in organizing resources and establishing priorities.
  • Plan review certification/experience a plus.
  • Candidates will be encouraged (and supported) to obtain additional certifications.
  • Ability to work independently/remotely.

About Us Barry Isett & Associates (Isett) is an employee-owned multi-discipline engineering/consulting firm headquartered in Allentown, PA, with additional offices throughout eastern and central PA. Isett associates get the opportunity to perform meaningful work that helps enrich our community each and every day. Our company is a values-based organization which has been recognized for its award-winning culture through several regional and statewide programs:

  • Best Places to Work in PA (annually since 2019)
  • The Morning Call’s Top Workplaces (annually, since 2013)
  • Empowering Women Award by Central Penn Business Journal and Lehigh Valley Business (annually, since 2023)
  • Philadelphia Inquirer’s Top Workplaces (annually, since 2023)
  • Corporate Citizen of the Year (by the Lehigh Valley Business Journal)
  • The Societas Award for Responsible Corporate Conduct (for Ethics).

We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation or gender identity), nation origin, age (40 or older), disability or genetic information (including family medical history).


Please, no third-party recruiters.

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