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Ucc Support Engineer Jobs (NOW HIRING)

DecisionPoint seeks a UCC Supervisor to oversee public-facing contact center operations supporting ... Education (Required) BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or ...

... supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations ... Education (Required) BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or ...

... supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations ... Education (Required) BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or ...

... ing, and Scientific solutions to the Federal Government since 2002. During our two decades of ... Job Requirements: - Five (5) years of experience in a high-volume contact center supporting the ...

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Ucc Support Engineer information

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$16

$39

$68

How much do ucc support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ucc support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a UCC support engineer?

UCC Support Engineers are IT professionals who specialize in managing and troubleshooting Unified Communications and Collaboration (UCC) systems, such as VoIP telephony, video conferencing, instant messaging, and collaboration platforms. They are responsible for ensuring that communication tools work seamlessly, resolving user issues, and maintaining system performance and security. UCC Support Engineers often work with products from vendors like Cisco, Microsoft, and Zoom, supporting both hardware and software components. Their role is critical in organizations that rely on integrated communication technologies to connect teams and facilitate collaboration.

How does a UCC support engineer typically collaborate with other IT teams to resolve complex communication issues?

A UCC (Unified Communications and Collaboration) Support Engineer frequently works alongside network administrators, security teams, and application specialists to troubleshoot and resolve multi-layered communication issues. This collaboration often involves joint diagnostic sessions, sharing logs and system data, and coordinating configuration changes to ensure seamless integration across platforms such as VoIP, video conferencing, and messaging services. Effective communication and documentation are crucial, as solutions may require coordinated actions across different departments. This team-based approach not only streamlines problem resolution but also helps build cross-functional expertise.

What are the key skills and qualifications needed to thrive as a UCC support engineer, and why are they important?

To thrive as a UCC (Unified Communications and Collaboration) Support Engineer, you need a strong understanding of networking fundamentals, VoIP technologies, and experience with UCC platforms like Microsoft Teams, Cisco Webex, or Zoom, often supported by relevant certifications such as CCNA or Microsoft Certified: Teams Support Engineer. Familiarity with troubleshooting tools, ticketing systems, and remote management software is typically required. Excellent problem-solving abilities, communication skills, and patience help you effectively resolve technical issues and guide end users. These skills and qualities ensure reliable communication solutions, minimize downtime, and maintain high customer satisfaction in fast-paced environments.

What is the difference between Ucc Support Engineer vs VoIP Support Specialist?

AspectUcc Support EngineerVoIP Support Specialist
CertificationsCCNA, Microsoft Teams certificationsCCNA, Cisco Voice certifications
Work EnvironmentIT support, network troubleshooting, collaboration toolsVoIP systems, network support, telephony platforms
Industry UsageUnified Communications, enterprise ITTelecommunications, VoIP service providers

The Ucc Support Engineer and VoIP Support Specialist roles both focus on communication systems, but the Ucc Support Engineer specializes in unified communication platforms like Microsoft Teams, while the VoIP Support Specialist concentrates on VoIP telephony systems. Both roles require similar certifications and work environments, often overlapping in enterprise IT and telecom industries.

What are popular job titles related to Ucc Support Engineer jobs?

For Ucc Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Ucc Support Engineer job openings in the United States as of June 2026, with employment types broken down into 50% Part Time, and 50% Nights. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Sales Manager BOP & Construction

Libertyville, IL • On-site

UCC Environmental
Industrial Machinery Manufacturing • 201 - 500 employees

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago


Job description

Join UCC Environmental, a leader in sustainable technology solutions:Looking for a career where your work has real impact? At UCC Environmental, you’ll join a company built on solving complex industrial challenges while advancing sustainable solutions for air, water, and solids handling around the world.We’re a privately held, family-owned business with more than a century of experience supporting mission-critical industries. Our teams work with utility power providers and heavy industrial customers globally, delivering innovative solutions in environmental compliance, material handling, and high-performance aftermarket technologies.At UCC Environmental, you’ll collaborate with a diverse, global team that values technical expertise, problem-solving, and long-term customer relationships. With continued growth across North America, EMEA, and Asia-Pacific, we offer opportunities to contribute meaningfully to an expanding international business.Headquartered in Waukegan, Illinois, UCC owns and operates sales, manufacturing, assembly, and warehousing facilities across the United States, Canada, Germany, India, and China. If you're looking for a place where your ideas matter, your work has purpose, and your career can grow alongside a global organization, UCC Environmental could be the right fit!The focus of the position will be to leverage Balance of Plant Engineering and Pre-Construction Management expertise to sell add-on services within UCC’s Strategic Markets. Primary responsibilities will include technically supporting sales and estimating activities within the UCC markets. The role will also include making sales calls with UCC Field Sales team, Contractor selection, Sales proposal support, Customer interaction as well as training and development of UCC’s Sales engineering staff in Balance of Plant Engineering best practices and typical Construction activities.Candidates must have demonstrated capabilities in collaborating with others to perform proposal/project tasks within a team environment within weak matrix organizational structure. Work experience with a privately held company will be beneficial.Primary Duties and Responsibilities:Develop proposal opportunities and close sales for Construction and Balance of Plant (includes engineering and equipment) opportunities as an expanded offering where UCC is providing a design and supply quote for the various systems in the portfolio.Submit and update opportunities in the proposal database (Sales Manager Forecast Sheet).Lead the technical estimate and scope definition of assigned proposals; providing creative solutions to cost effectively support BOP and Construction proposals.Achieve annual contract booking goals; including revenue and margin targets.Contribute to the annual Sales Plan to ensure market outlook is accurate.Review and comprehend the internal UCC processes for BOP and Construction and ensure the correct estimating and execution steps are followed.Edit, amend and/or update internal UCC estimating processes as necessary to ensure they align UCC with industry expectations.Review, comprehend and assist in maintaining UCC Corporate Safety policies to ensure there is alignment with Customers, partners and subcontractors.Review technical system designs and develop division of responsibility between UCC, outside engineering partner(s) and installing contractors.Develop and manage an estimating database for the purposes of creating internal installation pricing that will be used to verify, confirm and compare against Owner budget expectations as well as Contractor/Partner priced proposals for various projects.Develop and maintain an internal UCC database of BOP and Construction budgets that can be used and applied to future internal estimates, compare against Partner proposals as well as comparing to actual costs.Provide pricing estimates for various project opportunities within, or before, the timeframe expected by the Customer to meet their internal sense of urgency.Collaborate with UCC personnel to define and drive action which maximizes Customer satisfaction and UCC profitability.Attend Sales Calls with UCC Field Sales Team to help drive the value proposition, develop proposal opportunities and close sales (obtain orders).Build and maintain relationships with key Customers, engineering partners and contractors.Attend industry conferences and tradeshows, as necessary, to support sales efforts as well maintain industry relationships.Proactively work cross functionally with other UCC departments/functions to effectively meet common goals.Identify and coordinate training of UCC Sales Engineering staff.All other duties as assigned.Education and Experience:A Bachelor of Science in Engineering (Mechanical, Civil) or Construction Management /Technology is required.At least 7 or more years of experience in engineering/construction in utility, industrial power or related industries5 or more years of experience with construction means and methods as to provide value engineering opportunities for CustomersEvaluate technical drawings or project proposals and accurately interpret scope and develop a strategy for the division of responsibility between UCC, engineering partner(s) and contractorTechnical writing or proposal development experienceBroad experience covering contract execution disciplines with a proven track record of successesGeneral business acumenCharacteristics and Skills:Strong organizational skills with the ability to manage multiple opportunities/proposals and deal with ambiguity and competing prioritiesExcellent communication and presentation skillsMotivated, with a focus on resultsLeadership skills with technical knowledge mentoring emphasisHigh energy and commitmentMust be willing to travel 50% of the time or more as opportunities dictate.Essential Physical Abilities:Ability to climb up and down stairs and ladders.Ability to lift up to 50 lbs.Ability to walk around power plants for an extended time.Core Values and BeliefsMust be aligned with Core Values and Beliefs that drive UCC’s existing corporate culture;People – we trust and invest in our people, unlocking their full potential and they always come firstTeamwork – we respect others and create a collaborative working environment of inclusion and inspirationIntegrity – we are truthful and respectful to customers, employees, community and suppliersCustomer Satisfaction – we keep existing customers by delivering exceptional customer serviceInnovative –we encourage resourceful problem solving in the face of adversityCompensation and BenefitsBase Pay Range: $150K - $180K annual pay based on skills and experienceOther Compensation: Bonus Eligibility - incentive pay of up to 20 % of base salary – based on the details covered in the sales incentive planBenefits:Insurance: Medical, Dental, Life, Disability, Employee Assistance Programs and Voluntary Options such as Vision, HSA, FSA (Medical, Dental, Vision and Dependent Care), Accident, Identity Theft, Legal coverageRetirement: 401(k) with up to 4% company match, Pre-Tax and Roth Options, and discretionary Annual Profit-Sharing contributionTime Off: 10 days of Vacation, Vacation Purchase Plan up to 10 days purchased per year, 5 days of Sick and 10 Holidays, Parental Leave, FMLAMiscellaneous: Student Debt Assistance, Tuition Reimbursement, Certification and License Reimbursement, Personalized Professional Development Plans and Career Path Options.How to Apply:If interested in this position, please apply online via our website at https://uccenvironmental.com/careers/ and select Explore Current Openings to apply for this position online.UCC Environmental is an Equal Opportunity Employer: Disability/Veteran. If you have difficulty applying for this job online, by e-mail, or need accommodation, please call us at 847-473-5900 and ask for Human Resources. #J-18808-Ljbffr