ZipRecruiter

Log In

1

Uber Chat Support Jobs (Flexible Options) Near Me

Checkr

Senior Enterprise Support Specialist

Denver, CO · On-site

$47K - $59K/yr

Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic. We're a team that ... Proficiency in CRM systems, support tools, and chat systems * Experience in maintaining and ...

Fusion Recovery

Administrative Assistant

Albany, NY

$20 - $23/hr

Communicate important updates regarding AWOL patients, intakes, and clinic flow via MAT chat and ... approved Uber transportation when necessary. * Intake & MAS Support: Schedule new outpatient ...

Pallet

GTM Strategy (Founding)

San Francisco, CA · On-site

$145K - $195K/yr

Chat with Hiring Manager - 30-45 mins * Final Interview - ~3 hours * Brief Background Check and ... Uber ride stipend if you ever have to work late in the office * Remote office home stipend to get ...

Nelo Mobile

Data Scientist (Machine Learning)

New York, NY · On-site

$180K - $230K/yr

Our lean team includes experienced leaders from top technology companies including Uber, Amazon ... Relocation support and Sabbatical program. About the Process We know you're busy, so we don't do 8 ...

Fortuity

Insurance Inside Sales Consultant

Columbus, OH

$15 - $18/hr

Engage with active insurance shoppers via inbound or outbound calls, live chat, SMS and more. * Use ... On-site mental wellness support amp; EAP. * Child-friendly spaces that let you keep your child ...

Cover Genius

Tax Senior

San Francisco, CA · On-site

$100K - $130K/yr

... Uber, Hopper , Ryanair , Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We're also ... Prepare and support global income tax compliance, including workpapers, data gathering, and ...

DaySmart

Customer Success Associate (Sawyer)

Austin, TX · On-site

$45K - $60K/yr

Provide high level, empathetic customer support via email, phone, chat, and video-call * Understand ... Uber) * Experience successfully de-escalating situations with frustrated customers all while ...

DaySmart

Customer Success Associate (Sawyer)

Ann Arbor, MI · On-site

$45K - $60K/yr

Provide high level, empathetic customer support via email, phone, chat, and video-call * Understand ... Uber) * Experience successfully de-escalating situations with frustrated customers all while ...

Findigs

Customer Success Associate

Manhattan, NY · Hybrid

... Uber. With a data-backed product that allows our customers to make smarter, more predictable ... Beyond day-to-day support, our team's insights are the foundation for customer retention, product ...

Findigs

Customer Success Associate

New York, NY · On-site

... Uber. With a data-backed product that allows our customers to make smarter, more predictable ... Beyond day-to-day support, our team's insights are the foundation for customer retention, product ...

next page

Showing results 1-20

People also search for

All JobsUber Chat Support Jobs

Uber Chat Support information

What cities are hiring for Uber Chat Support jobs? Cities with the most Uber Chat Support job openings:
What are the most commonly searched types of Uber Chat Support jobs? The most popular types of Uber Chat Support jobs are:
What states have the most Uber Chat Support jobs? States with the most job openings for Uber Chat Support jobs include:
What job categories do people searching Uber Chat Support jobs look for? The top searched job categories for Uber Chat Support jobs are:
Uber Chat Support jobs near you
Customer Support Returns Specialist

Customer Support Returns Specialist

Restaurant Supply Chain Solutions

Louisville, KY

Full-time

Medical, Dental, Retirement, PTO

Posted 17 days ago

Job description

Customer Support Returns Specialist 

Overview of the Position:
This position is a specialized role responsible for handling an array of customer-facing duties such as complex orders for replacement equipment that come in via escalations, phone calls, web, or email. The role specializes in the complete process related to the return of equipment, related credits, and/or invoice resolution. This position is very process driven and has a direct influence on the refinement of the process for timely customer satisfaction and the protection of company assets. Must have excellent customer service standards to maintain high customer satisfaction with franchisees and suppliers.

Hybrid Position: 3 days in the office, 2 days remote
Excellent Benefits: Retirement, Vacation, Medical, Dental, Holidays, Floating Holidays, Free Lunch on Wednesday, and much more. 

Essential Functions:
 Process Orders for Equipment Returns
   o Enter orders accurately, communicating to suppliers to ensure equipment is returned to original destination
   o Respond to communications in returns workflow to ensure customer and vendors are satisfied with request /
     resolution. 
  o  Resolve and engage with billing department to ensure there are no billing issues outstanding.

 Appropriately initiate and respond to calls and/or emails.
   o Process returns, respond to return status, and/or invoice issues as a result the returns process. 
   o Reach out to suppliers to resolve tracking discrepancies or other product issues. 
   o Maintain appropriate communication with and updates to the franchise partner.

 Utilize tools, reports, and processes to perform job effectively. 
   o Utilize reports and dashboards to monitor customer returns 
   o Employ tools and resources to provide customer shipping and status information. 
   o Build and maintain proficiency in the use of NetSuite, SharePoint, and Knowledge Management Systems.

 Ensure customer service measures are met.
   o Provide support to resolve customer escalations and/or supplier issues and communicating resolutions clearly
     and professionally 
   o Demonstrate expert level knowledge of the returns process, including an understanding of shipping as it 
     relates to parcel and LTL freight.
   o Provide support to other customer support team members. 

 Serves as a subject matter expert for the other customer support representatives for assistance (in person, via
   chat, phone call, etc.) as it relates to returns
 Serve as an active participant and leader in any external or internal calls as needed
 Pursues on-going personal and professional development.
 Maintains ongoing knowledge of Uber, UPS and LTL shipping trends
 Assumes other duties as assigned.

World Class with Class - Our Values
Candidate will promote and champion the RSCS World Class with Class Values (WC2) by acting with integrity, delivering breakthrough results, being transparent and collaborate, recognize, and celebrate, being humble and respectful, serve our members and pursue growth and lifelong learning.

Required Education, Experience, and Skills:

 Bachelor's degree required. 
 Minimum of 2-3 years of returns experience
 Logistics experience is a plus
 Seeking strong order entry skills and the ability to use multiple systems to support a diverse portfolio of 
   work. 
 Strong interpersonal, communication, leadership and organizational skills
 High ability to multitask under tight deadlines.
 Excellent written and verbal skills.
 Strong computer skills in Word, Excel, Microsoft Teams, and Outlook required
 Prefer experience with restaurant equipment.
 Prefer experience supporting field/construction/development projects.
 Netsuite experience preferred 

Apply