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Overnight Uber Chat Support Jobs (Flexible Options) Near Me

NexRep, LLC

Resource Specialist

Provide real time chat support to contractors while they service * Host one on one sessions with ... Daytime, Evening, and Overnight positions available. Weekend and holiday hours may be required to ...

NexRep, LLC

Resource Specialist

Portland, ME · On-site

Provide real time chat support to contractors while they service * Host one on one sessions with ... Daytime, Evening, and Overnight positions available. Weekend and holiday hours may be required to ...

Windstar Cruises

International Lead

Houston, TX

$15.50 - $18.50/hr

... chat support. * Other duties as assigned. Qualifications * 2+ years of experience in travel ... overnight hours, to support international market coverage. * Excellent verbal and written ...

Internal Career Site

International Lead

Dallas, TX

$16 - $19.25/hr

... chat support. * Other duties as assigned. Qualifications * 2+ years of experience in travel ... overnight hours, to support international market coverage. * Excellent verbal and written ...

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Customer Support Specialist II (Overnight)

Customer Support Specialist II (Overnight)

Uber Freight

Little Rock, AR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Uber Freight rating

7.3

Company rating: 7.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

165th of 358 rated logistics

Job description

Schedule: Full Time
Job Type: Remote
Salary Type: Hourly
Req #: 3130
About the Role
The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers. This is an overnight position. Candidates must be available to work overnight hours on a consistent basis.
What the Candidate Will Do
  • Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
  • Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
  • Exceed customer on-time pick-up and delivery expectations
  • Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
  • Utilize external websites and other tools of communication to set shipment appointments
  • Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
  • Work directly with Logistics Teams to assist with shipment issues or problem-solving
  • Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed
  • Additional Responsibilities Regarding Customer and Carrier Relationships
  • Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
  • Correspond with customer and carrier regarding detention and other accessorial information
  • Acquire solid understanding of customer business practices and workflow

Basic Qualifications
  • High school diploma or GED equivalent
  • 0-1 years of customer service experience
  • Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word, etc.)
  • Clear and professional oral and written communication skills, including email etiquette

Preferred Qualifications
  • Customer Service background
  • Knowledge of the freight industry
  • Proficient with Microsoft Office Suite
  • Proficient in Google workspace
  • Strong oral and written communication skills, including professional email etiquette

Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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