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Optum Patient Support Center Jobs (NOW HIRING)

Kelly Services

Patient Support Specialist

Horsham, PA · Remote

$16.75 - $20.75/hr

Patient Support Specialist We are seeking a compassionate and detail-oriented Patient Support ... Key Responsibilities Case Management & Call Center Operations * Serve as the point person on ...

Kelly Services

Patient Support Specialist

Horsham, PA · Remote

$16.75 - $20.75/hr

Patient Support Specialist We are seeking a compassionate and detail-oriented Patient Support ... Key Responsibilities Case Management & Call Center Operations * Serve as the point person on ...

PrimaryOne Health

Patient Support Specialist

Columbus, OH · On-site

$16.50 - $20.25/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center. Essential Job Responsibilities: * Greets patient/customers in a positive and helpful manger with a ...

Kelly Services

Patient Support Specialist

Horsham, PA · Remote

$39/hr

We are seeking a compassionate and detail-oriented Patient Support Specialist to join the ... Pay: $39 per hour Key Responsibilities Case Management & Call Center Operations * Serve as the ...

Kelly Services

Patient Support Specialist

Horsham, PA · Remote

$39/hr

We are seeking a compassionate and detail-oriented Patient Support Specialist to join the ... Pay: $39 per hour Key Responsibilities Case Management & Call Center Operations * Serve as the ...

PrimaryOne Health

Patient Support Specialist

Columbus, OH · On-site

$16.50 - $20.25/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center. Essential Job Responsibilities: * Greets patient/customers in a positive and helpful manger with a ...

PrimaryOne Health

Patient Support Specialist

Columbus, OH

$16.50 - $20.25/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center. Essential Job Responsibilities: * Greets patient/customers in a positive and helpful manger with a ...

ConnectiveRx

Patient Support Specialist

Whippany, NJ

$17.25 - $21.25/hr

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing ... Call Center operating metrics and performance management experience (a plus) * Knowledge of ...

PrimaryOne Health

Patient Support Specialist

Columbus, OH

$16.50 - $20.25/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center. Essential Job Responsibilities: * Greets patient/customers in a positive and helpful manger with a ...

ConnectiveRx

Patient Support Specialist

Pittsburgh, PA · On-site

$15.26 - $19/hr

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing ... Call Center operating metrics and performance management experience (a plus) * Knowledge of ...

ConnectiveRx

Patient Support Specialist

Whippany, NJ · On-site

$15.26 - $21.50/hr

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing ... Call Center operating metrics and performance management experience (a plus) * Knowledge of ...

ConnectiveRx

Patient Support Specialist

Whippany, NJ · On-site

$15.26 - $21.50/hr

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing ... Call Center operating metrics and performance management experience (a plus) * Knowledge of ...

ConnectiveRx

Patient Support Specialist

Pittsburgh, PA

$15.75 - $19.25/hr

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing ... Call Center operating metrics and performance management experience (a plus) * Knowledge of ...

ConnectiveRx

Patient Support Specialist

Pittsburgh, PA

$15.75 - $19.25/hr

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing ... Call Center operating metrics and performance management experience (a plus) * Knowledge of ...

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All JobsOptum Patient Support Center Jobs

Optum Patient Support Center information

What is the Optum Patient Support Center?

The Optum Patient Support Center is a dedicated service provided by Optum to assist patients with their healthcare needs. It offers support for scheduling appointments, understanding benefits, navigating insurance, and managing prescriptions or referrals. The center aims to simplify the healthcare process and provide personalized help, ensuring patients can access the care and information they need efficiently. Staffed by trained representatives, the center acts as a central point of contact for patient inquiries and support.

What are the main responsibilities of a team member at the Optum Patient Support Center, and how does this role contribute to patient care?

Team members at the Optum Patient Support Center typically handle inbound and outbound calls to assist patients with scheduling appointments, answering benefit questions, and providing information about healthcare services. They work closely with healthcare providers, insurance representatives, and patients to ensure smooth care coordination. This role is crucial in supporting patients through clear communication, problem-solving, and empathetic service, helping to improve patient satisfaction and streamline care delivery. Collaboration with multidisciplinary teams is common, and team members often have opportunities to develop customer service and healthcare administration skills.

What are the key skills and qualifications needed to thrive as an Optum Patient Support Center representative, and why are they important?

To excel as an Optum Patient Support Center representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent, with healthcare experience often preferred. Familiarity with customer relationship management (CRM) systems, healthcare databases, and electronic health records (EHRs) is typically required. Outstanding empathy, patience, and multitasking skills help you effectively support patients and collaborate with care teams. These abilities ensure efficient patient service, accurate information handling, and a positive experience for those seeking care.

What is the difference between Optum Patient Support Center vs Optum Customer Service Representative?

AspectOptum Patient Support CenterOptum Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, healthcare support settingsCall centers, healthcare support settings
Employer & IndustryOptum, healthcare and insurance industryOptum, healthcare and insurance industry
Job FocusSupporting patients with healthcare inquiries, benefits, and claimsAssisting customers with billing, account info, and service questions

Both roles involve customer interaction within the healthcare industry at Optum. The Patient Support Center position emphasizes healthcare-specific support, while Customer Service Representatives focus more on billing and account inquiries. Both roles require strong communication skills and are based in call center environments.

More about Optum Patient Support Center jobs
What cities are hiring for Optum Patient Support Center jobs? Cities with the most Optum Patient Support Center job openings:
What states have the most Optum Patient Support Center jobs? States with the most job openings for Optum Patient Support Center jobs include:
What job categories do people searching Optum Patient Support Center jobs look for? The top searched job categories for Optum Patient Support Center jobs are:
Optum Patient Support Center jobs near you
Infographic showing various Optum Patient Support Center job openings in the United States as of July 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 100% In-person job distribution.
Patient Support Specialist

Patient Support Specialist

Kelly Services

Horsham, PA • Remote

$16.75 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Job description

Patient Support Specialist 

We are seeking a compassionate and detail-oriented Patient Support Specialist to join the MyCARVYKTI Call Center team. This role is critical in supporting patients throughout their treatment journey by managing casework, coordinating logistics, and ensuring compliance with program standards.

Key Responsibilities

Case Management & Call Center Operations

  • Serve as the point person on patient cases and perform day-to-day call center activities including patient enrollment, eligibility checks, travel/logistics arrangements, and incidental reimbursement.
  • Manage inbound/outbound calls and respond to inquiries from patients, caregivers, and treatment centers regarding support services.
  • Maintain accurate case records in Salesforce and Box.
  • Prioritize cases based on urgency and escalate appeals/exceptions to Gold/Navy Supervisors.
  • Collaborate with third-party vendors (Atlas and Connective) for travel, eligibility, and reimbursement support.

Compliance & Operational Excellence

  • Manage cases in accordance with SOPs and control documents.
  • Follow all SOPs, Work Instructions, and Call Guide protocols including caller verification, consent collection, and use of approved language.
  • Handle PHI with strict adherence to compliance standards.
  • Submit Adverse Events within 24 hours.
  • Use feedback from call monitoring and audits to improve performance.

Customer Service Excellence

  • Provide accurate and thorough program details to set expectations.
  • Communicate clearly and empathetically throughout the patient journey.
  • Send relevant program communications/resources.
  • Build rapport and trust with customers.
  • Use active listening and probing to resolve inquiries and generate insights.

Training & Team Support

  • Complete onboarding training before engaging with patients/caregivers/treatment centers.
  • Participate in ongoing education and identify training needs.
  • Complete Salesforce and SUMMIT training modules as required.
  • Model PSS responsibilities and support new team members through shadowing.

Treatment Center Engagement

  • Manage relationships with assigned treatment centers including onboarding, re-education, annual reviews, and ongoing collaboration.
  • Establish and document “ways of working” including distance policies and required interactions.
  • File policies and deviations per SOP with supervisor notification.

Program Insights & Data Collection

  • Submit 3–5 monthly entries to the Customer Insight Google Doc Form.
  • Share insights and recommendations with leadership.
  • Assist with treatment center data reviews to ensure no patient is missed.
  • Participate in QBR data collection and team meetings.
Requirements
  • Have a Bachelor's degree 
  • A minimum of 3 years of relevant experience is required; pharmaceutical/medical call center experience is preferred.
  • Deep understanding of program rules and control documents.
  • Strong empathy and communication skills.
  • Excellent organizational and prioritization abilities.
  • Ability to assess urgency and escalate appropriately.
  • Calm and compassionate demeanor in high-pressure situations.
  • Willingness to seek supervisor guidance when SOPs are unclear.
  • Ability to route questions to appropriate leadership team members.
  • Provide customer testimonials as requested.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Opportunity is calling.

Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect®-and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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