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Optum Patient Support Center Jobs (NOW HIRING)

UnitedHealth Group

Patient Support Advocate

Phoenix, AZ · Remote

$17.50 - $22.75/hr

Optum is a global organization that delivers care, aided by technology to help millions of people ... As a Patient Support Center Representative , you will be responsible for acting as a patient ...

UnitedHealth Group

Patient Support Advocate

Phoenix, AZ · On-site

$17.50 - $22.75/hr

Optum is a global organization that delivers care, aided by technology to help millions of people ... As a Patient Support Center Representative , you will be responsible for acting as a patient ...

Optum

Patient Support Specialist

Milford, MA

$18.75 - $23/hr

Optum is a global organization that delivers care, aided by technology to help millions of people ... The Patient Support Specialist is responsible for the completion of set processes and protocols.

MultiCare

Patient Support Rep

Olympia, WA

$20.27 - $29.16/hr

Patient Support Representative At MultiCare, you're more than just a job title -- you're part of a ... One (1) year of experience About Capital Medical Center MultiCare Capital Medical Center is a 107 ...

UnitedHealth Group

Patient Support Specialist

Milford, MA

$18.75 - $23/hr

Optum is a global organization that delivers care, aided by technology to help millions of people ... The Patient Support Specialist is responsible for the completion of set processes and protocols.

UnitedHealth Group

Patient Support Specialist

Milford, MA · On-site

$18.75 - $23/hr

Optum is a global organization that delivers care, aided by technology to help millions of people ... The Patient Support Specialist is responsible for the completion of set processes and protocols.

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Optum Patient Support Center information

What is the Optum Patient Support Center?

The Optum Patient Support Center is a dedicated service provided by Optum to assist patients with their healthcare needs. It offers support for scheduling appointments, understanding benefits, navigating insurance, and managing prescriptions or referrals. The center aims to simplify the healthcare process and provide personalized help, ensuring patients can access the care and information they need efficiently. Staffed by trained representatives, the center acts as a central point of contact for patient inquiries and support.

What are the main responsibilities of a team member at the Optum Patient Support Center, and how does this role contribute to patient care?

Team members at the Optum Patient Support Center typically handle inbound and outbound calls to assist patients with scheduling appointments, answering benefit questions, and providing information about healthcare services. They work closely with healthcare providers, insurance representatives, and patients to ensure smooth care coordination. This role is crucial in supporting patients through clear communication, problem-solving, and empathetic service, helping to improve patient satisfaction and streamline care delivery. Collaboration with multidisciplinary teams is common, and team members often have opportunities to develop customer service and healthcare administration skills.

What are the key skills and qualifications needed to thrive as an Optum Patient Support Center representative, and why are they important?

To excel as an Optum Patient Support Center representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent, with healthcare experience often preferred. Familiarity with customer relationship management (CRM) systems, healthcare databases, and electronic health records (EHRs) is typically required. Outstanding empathy, patience, and multitasking skills help you effectively support patients and collaborate with care teams. These abilities ensure efficient patient service, accurate information handling, and a positive experience for those seeking care.

What is the difference between Optum Patient Support Center vs Optum Customer Service Representative?

AspectOptum Patient Support CenterOptum Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, healthcare support settingsCall centers, healthcare support settings
Employer & IndustryOptum, healthcare and insurance industryOptum, healthcare and insurance industry
Job FocusSupporting patients with healthcare inquiries, benefits, and claimsAssisting customers with billing, account info, and service questions

Both roles involve customer interaction within the healthcare industry at Optum. The Patient Support Center position emphasizes healthcare-specific support, while Customer Service Representatives focus more on billing and account inquiries. Both roles require strong communication skills and are based in call center environments.

More about Optum Patient Support Center jobs
What cities are hiring for Optum Patient Support Center jobs? Cities with the most Optum Patient Support Center job openings:
What states have the most Optum Patient Support Center jobs? States with the most job openings for Optum Patient Support Center jobs include:
What job categories do people searching Optum Patient Support Center jobs look for? The top searched job categories for Optum Patient Support Center jobs are:
Optum Patient Support Center jobs near you
Infographic showing various Optum Patient Support Center job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, and 95% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Patient Support Center Representative

Patient Support Center Representative

PrimeCARE Medical Clinic

Searcy, AR • On-site

Full-time

Medical

Posted 14 days ago

Job description

PrimeCARE Patient Support Representative Job Description
Patient Support Representatives are expected to work as an integral part of the PrimeCARE team, helping to provide quality care to our patients in a time-appropriate manner. The following are the responsibilities, requirements, and working conditions of a PrimeCARE Patients Support Representative:
Responsibilities
Communication & Patient Interaction
  • Answer incoming calls in a friendly, professional, and timely manner; forward calls or messages to the appropriate recipient.
  • Provide accurate information and support to patients, escalating concerns when appropriate.
  • Communicate respectfully and consistently with patients, peers, and leadership.
  • Respond to Phreesia, Podium, and Patient Portal messages promptly and appropriately, documenting communication in the patient chart when applicable.
  • Check and respond to Patient Support emails and department voicemail throughout each business day to ensure timely follow-up and accurate documentation.
  • Contact patients for rescheduling needs, follow-up items, missing information, or clarification on requests as assigned.

General Office & Equipment Tasks
  • Sort and distribute incoming mail and faxes.
  • Operate phones, computers, scanners, printers/copiers, fax machines, and other required office equipment.

Electronic Health Record (EHR) & Documentation
  • Collect, verify, and update patient demographics and insurance information when applicable.
  • Accurately document all patient interactions, requests, and outcomes in the EHR following department standards.
  • Proficiently enter data into eCW (EMR/EHR), ensuring clarity, accuracy, and completeness.
  • Access patient health insurance benefits and document balances, insurance benefits, and appropriate copay/deductible/coinsurance amounts in billing notes.
  • Manage incoming Phreesia communications such as patient messages, reschedule requests, and electronic forms (when applicable).
  • Follow up on unresolved telephone encounters (TEs) or Phreesia/Podium items to ensure timely completion.

Scheduling & Coordination
  • Schedule patient appointments according to provider availability and visit-type requirements.
  • Take patient payments when applicable.

Administrative Support
  • Provide administrative support during high-volume periods, including:
    • Quality Care outreach
    • Medical Records assistance
    • Mental Health referral or intake scheduling
    • Other overflow tasks as assigned

Team Collaboration & Accountability
  • Maintain consistent communication with team members regarding unresolved TEs, Phreesia items, Podium messages, or patient follow-up needs.
  • Proactively communicate with team leads or management when additional help, training, resources, or clarification is needed to complete tasks effectively.

Set others up for Success
  • Anticipate, listen and respond to customer needs in a courteous, tactful, manner
  • Follow up and provide feedback in a timely and respectful manner
  • Demonstrate conservation and responsible use of resources; treat property with respect
  • Maintain composure, great attitude, and moral integrity under pressure
  • Communicate effectively and work cooperatively with team members, vendors, and patients
  • Present a positive image of PCMC through professional appearance and behavior

Inspire Others: Don't just bring your best game, bring others' best games
  • Follow up and provide feedback in a timely and respectful manner
  • Demonstrate conservation and responsible use of resources; treat property with respect
  • Maintain composure, great attitude, and moral integrity under pressure
  • Communicate effectively and work cooperatively with team members, vendors, and patients
  • Present a positive image of PCMC through professional appearance and behavior

Take initiative: Action is better than inaction; see a problem, do something about it - we trust you
  • Follow up and provide feedback in a timely and respectful manner
  • Demonstrate conservation and responsible use of resources; treat property with respect
  • Maintain composure, great attitude, and moral integrity under pressure
  • Communicate effectively and work cooperatively with team members, vendors, and patients
  • Present a positive image of PCMC through professional appearance and behavior

Innovate: Bring ideas, embrace change
  • Follow up and provide feedback in a timely and respectful manner
  • Demonstrate conservation and responsible use of resources; treat property with respect
  • Maintain composure, great attitude, and moral integrity under pressure
  • Communicate effectively and work cooperatively with team members, vendors, and patients
  • Present a positive image of PCMC through professional appearance and behavior

Other duties as needed or required
Requirements
  • High school diploma or equivalent
  • Excellent customer service skills
  • Outstanding communication skills
  • Ability to read, write, and speak English according to proper grammar rules
  • Patience, sound judgment, and discretion in dealing with confidential information
  • Organization and multitasking skills
  • Experience with computer data entry
  • General knowledge of MS Office

Working hours/schedule requirements
  • Clinic Hours: 8AM-8PM Monday - Friday; 10AM-5PM Saturday; 1PM-5PM Sunday
    • FT: Work a minimum of 30 hours per week, up to 40 or above, depending on clinic needs.
    • PT: Work up to a maximum of 30 hours per week.
    • Expect to work some evenings every week (up to three 12-hour shifts) and approximately two full weekends per month.

Preferred:
  • Knowledge of HER systems
  • Experience as a medical receptionist or similar position
  • Knowledge of medical terminology, regulations, and medical office procedures

Working Conditions & Physical Requirements
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter:
  • High-traffic work area, high level of patient and employee interaction
  • Quiet to moderate noise levels from electronic/machine, telephone, and vocal noise
  • Limited to moderate risk of occupational exposure to blood-borne pathogens and other potentially infectious materials
  • Very occasional exposure to moving mechanical parts (i.e., fax machine toner cartridge replacement, etc.)
  • Employee will be required to speak to and listen to others
  • Employees will be required to process, remember, and comply with changes in processes and protocols with or without warning
  • Majority of time may be spent sitting in front of a computer, using hands and fingers to perform job tasks; some reaching is required; many job functions require repetitive motion
  • Vision abilities required to perform this job include close vision and peripheral vision
  • Employees will rarely be asked to lift anything above 25lbs
  • Attendance will be required at staff meetings on a monthly basis outside of regular working hours (generally, early morning)
  • Travel may occasionally be required to attend meetings or to cover for teammates at other locations (generally, at other PrimeCARE clinic locations)
  • Employees are strongly encouraged to attend non-mandatory company events for marketing and team-building.
  • Reasonable accommodations may be made to enable people with disabilities to perform the job's essential functions.

This job has no supervisory responsibilities. Employees in this position will report to the department Manager. Supervision is minimal to moderate and employees are expected to help each other comply with policies and procedures.

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