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Optum Patient Support Center Jobs (NOW HIRING)

MultiCare Health System

Patient Support Rep

Olympia, WA · On-site

$20.27 - $29.16/hr

The Patient Support Representative understands medical terminology. The Patient Support ... One (1) year of experience About Capital Medical Center MultiCare Capital Medical Center is a 107 ...

Varite

Patient Support Specialist

Jersey City, NJ

$17.75 - $22/hr

Duration: 6 months contract, Full-Time * Under the supervisor's direction, The Patient Support ... Experience: * 1+ years in healthcare or case management experience in a high-volume contact center ...

Kaleida Health

Patient Support Associate

Buffalo, NY

Patient Support Associate US:NY:Buffalo | Clinical Support Staff | Part-Time Benefit Eligible ... Buffalo General Medical Center Location of Job: US:NY:Buffalo Work Type: Part-Time Benefit Eligible ...

PrimaryOne Health

Patient Support Specialist

Columbus, OH

$16 - $19.50/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center. Essential Job Responsibilities: * Greets patient/customers in a positive and helpful manger with a ...

NeoMed Center Inc

PR · On-site

$20.05 - $22.15/hr

Patient Support Services Supervisor - Front Desk Location: Trujillo Alto, PR Employment type ... Over 450 people in Puerto Rico work at NeoMed Center, Inc. Come and join our high performance team ...

PrimaryOne Health

Patient Support Specialist

Columbus, OH · On-site

$16.50 - $20.25/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center. Essential Job Responsibilities: * Greets patient/customers in a positive and helpful manger with a ...

PrimaryOne Health

Patient Support Specialist

Columbus, OH · On-site

$16.50 - $20.25/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center. Essential Job Responsibilities: * Greets patient/customers in a positive and helpful manger with a ...

ConnectiveRx

Patient Support Specialist

Pittsburgh, PA

$16 - $19.50/hr

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing ... Call Center operating metrics and performance management experience (a plus) * Knowledge of ...

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Optum Patient Support Center information

What is the Optum Patient Support Center?

The Optum Patient Support Center is a dedicated service provided by Optum to assist patients with their healthcare needs. It offers support for scheduling appointments, understanding benefits, navigating insurance, and managing prescriptions or referrals. The center aims to simplify the healthcare process and provide personalized help, ensuring patients can access the care and information they need efficiently. Staffed by trained representatives, the center acts as a central point of contact for patient inquiries and support.

What are the main responsibilities of a team member at the Optum Patient Support Center, and how does this role contribute to patient care?

Team members at the Optum Patient Support Center typically handle inbound and outbound calls to assist patients with scheduling appointments, answering benefit questions, and providing information about healthcare services. They work closely with healthcare providers, insurance representatives, and patients to ensure smooth care coordination. This role is crucial in supporting patients through clear communication, problem-solving, and empathetic service, helping to improve patient satisfaction and streamline care delivery. Collaboration with multidisciplinary teams is common, and team members often have opportunities to develop customer service and healthcare administration skills.

What are the key skills and qualifications needed to thrive as an Optum Patient Support Center representative, and why are they important?

To excel as an Optum Patient Support Center representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent, with healthcare experience often preferred. Familiarity with customer relationship management (CRM) systems, healthcare databases, and electronic health records (EHRs) is typically required. Outstanding empathy, patience, and multitasking skills help you effectively support patients and collaborate with care teams. These abilities ensure efficient patient service, accurate information handling, and a positive experience for those seeking care.

What is the difference between Optum Patient Support Center vs Optum Customer Service Representative?

AspectOptum Patient Support CenterOptum Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, healthcare support settingsCall centers, healthcare support settings
Employer & IndustryOptum, healthcare and insurance industryOptum, healthcare and insurance industry
Job FocusSupporting patients with healthcare inquiries, benefits, and claimsAssisting customers with billing, account info, and service questions

Both roles involve customer interaction within the healthcare industry at Optum. The Patient Support Center position emphasizes healthcare-specific support, while Customer Service Representatives focus more on billing and account inquiries. Both roles require strong communication skills and are based in call center environments.

More about Optum Patient Support Center jobs
What cities are hiring for Optum Patient Support Center jobs? Cities with the most Optum Patient Support Center job openings:
What states have the most Optum Patient Support Center jobs? States with the most job openings for Optum Patient Support Center jobs include:
What job categories do people searching Optum Patient Support Center jobs look for? The top searched job categories for Optum Patient Support Center jobs are:
Optum Patient Support Center jobs near you
Infographic showing various Optum Patient Support Center job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, and 95% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Patient Support Representative

Patient Support Representative

Community Care Physicians

Schenectady, NY

$16 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Community Care Physicians rating

7.5

Company rating: 7.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Patient Support Representative

Our Internal Medicine Balltown Road office is hiring a full-time Patient Support Representative to join their team!

The hours are Monday-Friday 8:00am 4:30pm.

The primary responsibility of this role is to answer phones in a high-volume call center, and to schedule appointments.

Responsibilities:

  • Answer multiple line phone system, forwarding calls to appropriate location or handling calls personally when appointments are needed.
  • Remove messages from phone system and return calls to patients as needed.
  • Cancel and reschedule patients when necessary.
  • Schedule appointments for patients, following office protocols for access to care.
  • Document verbal conversations and information into patient record in an accurate, legible and timely manner.
  • Transfer/retrieve office phones to/from answering service.
  • Answer overflow of phone calls and direct appropriately.
  • Process incoming telephone calls/messages based on office policy and procedure.

Compensation: $16.00 - $21.00 per hour

CCP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. Some roles may also be eligible for overtime pay.

CCP's compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

  • High school graduate or equivalent with additional education desirable.
  • Minimum of one year work experience.
  • Strong computer skills.
  • Knowledge of medical terminology and office procedures preferred.
  • Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
  • Ability to communicate clearly and concisely.

What Community Care Physicians employees say

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Hours and flexibility

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