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Optum Patient Support Center Jobs in Indiana (NOW HIRING)

Bowen Center

Patient Support Technician

Pierceton, IN · On-site

The Patient Support Technician assists in total patient care and guides therapeutic approaches. The Technician is an active team member and participates in appropriate treatment modalities. This ...

Bowen Center

Patient Support Technician

Pierceton, IN · On-site

The Patient Support Technician assists in total patient care and guides therapeutic approaches. The Technician is an active team member and participates in appropriate treatment modalities. This ...

IQVIA

Work from Home

Indianapolis, IN · Remote

$18/hr

... and patient needs. We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this ...

Community Health Network

Patient Navigator

Indianapolis, IN · On-site

$19 - $26/hr

Patient Navigator Community Health Network was created by our neighbors, for our neighbors. It ... center 2 days per week with one WFH option day. This position will support our oncology ...

Community Health Network

Patient Navigator

Indianapolis, IN · On-site

$19 - $26/hr

Make a Difference The Patient Navigator offers individualized assistance to patients, families and ... center 2 days per week with one WFH option day. This position will support our oncology ...

eCommunity.com

Patient Navigator

Indianapolis, IN · On-site

$19 - $26/hr

Make a Difference The Patient Navigator offers individualized assistance to patients, families and ... center 2 days per week with one WFH option day. This position will support our oncology ...

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Optum Patient Support Center information

What is the Optum Patient Support Center?

The Optum Patient Support Center is a dedicated service provided by Optum to assist patients with their healthcare needs. It offers support for scheduling appointments, understanding benefits, navigating insurance, and managing prescriptions or referrals. The center aims to simplify the healthcare process and provide personalized help, ensuring patients can access the care and information they need efficiently. Staffed by trained representatives, the center acts as a central point of contact for patient inquiries and support.

What are the main responsibilities of a team member at the Optum Patient Support Center, and how does this role contribute to patient care?

Team members at the Optum Patient Support Center typically handle inbound and outbound calls to assist patients with scheduling appointments, answering benefit questions, and providing information about healthcare services. They work closely with healthcare providers, insurance representatives, and patients to ensure smooth care coordination. This role is crucial in supporting patients through clear communication, problem-solving, and empathetic service, helping to improve patient satisfaction and streamline care delivery. Collaboration with multidisciplinary teams is common, and team members often have opportunities to develop customer service and healthcare administration skills.

What are the key skills and qualifications needed to thrive as an Optum Patient Support Center representative, and why are they important?

To excel as an Optum Patient Support Center representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent, with healthcare experience often preferred. Familiarity with customer relationship management (CRM) systems, healthcare databases, and electronic health records (EHRs) is typically required. Outstanding empathy, patience, and multitasking skills help you effectively support patients and collaborate with care teams. These abilities ensure efficient patient service, accurate information handling, and a positive experience for those seeking care.

What is the difference between Optum Patient Support Center vs Optum Customer Service Representative?

AspectOptum Patient Support CenterOptum Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, healthcare support settingsCall centers, healthcare support settings
Employer & IndustryOptum, healthcare and insurance industryOptum, healthcare and insurance industry
Job FocusSupporting patients with healthcare inquiries, benefits, and claimsAssisting customers with billing, account info, and service questions

Both roles involve customer interaction within the healthcare industry at Optum. The Patient Support Center position emphasizes healthcare-specific support, while Customer Service Representatives focus more on billing and account inquiries. Both roles require strong communication skills and are based in call center environments.

What qualifications do I need for Optum Patient Support Center?

To work at the Optum Patient Support Center, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle sensitive information. Customer service experience and familiarity with healthcare or insurance systems are often preferred, and some roles may require specific certifications or training.

What are popular job titles related to Optum Patient Support Center jobs in Indiana?

For Optum Patient Support Center jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Optum Patient Support Center jobs in Indiana look for?

The top searched job categories for Optum Patient Support Center jobs in Indiana are:

What cities in Indiana are hiring for Optum Patient Support Center jobs?

Cities in Indiana with the most Optum Patient Support Center job openings:

Optum Patient Support Center jobs near you
Infographic showing various Optum Patient Support Center job openings in Indiana as of September 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Supervisor Patient Support

Indianapolis, IN

Resource Treatment Center
Health Care and Social Assistance • 51 - 200 employees
Learn more about Resource Treatment Centerexternal

Full-time

Posted 20 days ago

Key responsibilities

  • Supervise and coordinate the activities of a patient support team.

  • Provide guidance, direction, and support to staff, and oversee patient care activities including assisting with daily living, administering treatments, and monitoring patient well-being.

  • Oversee patient admissions and discharges, maintain records, and collaborate with staff to support patient rehabilitation and social activities.

Job description

Overview

Second shift: 3:00 pm - 11:30 pm available

PURPOSE STATEMENT:

Direct, supervise and coordinate the activities of a patient support team.

Responsibilities

ESSENTIAL FUNCTIONS:

Provide medical or therapeutic care, direct and indirect diagnostic and therapeutic procedures to patients, following the instructions of physicians or other health practitioners.

Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit.

Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members.

Assist patients with their daily living activities and administer basic health care or treatments.

Participate in therapeutic or recreational group.

Oversee admitting and discharging.

Monitor physical and emotional well-being of patients and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed.

Observe and influence the behavior of the patients by communicating, interacting with them, teaching and counseling.

Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships and teach strategies to promote patient wellness and independence.

Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures.

Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patients to the community.

May provide transportation for patients as needed.

Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

High School diploma or equivalent required.

Associate's or Bachelor's degree in human service field from an accredited college or university preferred.

Two or more years' experience with the population of the facility in a patient support role required.

One or more years' experience as a lead or previous supervisory experience required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

First aid may be required based on state or facility.

May require a valid state driver's in facilities where transporting patients is an essential function.

ADDITIONAL REGULATORY REQUIREMENTS:

Minimum 21 years of age. For Resource Treatment Facility a bachelor's degree in a human service field; Associate degree with a minimum of 2 years of related experience; High School Diploma with a minimum of 4 years of related experience. Must have and maintain a valid Indiana driver's license and maintain automobile insurance coverage.

We are committed to providing equal  employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.

RTCEN

Employment Type: FULL_TIME

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