ZipRecruiter

Log In

1

Optum Patient Support Center Jobs in Indiana (NOW HIRING)

Compass Group

PATIENT TRANSPORTER

Carmel, IN · On-site

$16/hr

Address : SP - St Vincent Heart Center Hospital - 10580 North Meridian Street, Carmel, IN 46290 ... We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ...

Compass Group

PATIENT TRANSPORTER

Carmel, IN · On-site

$16/hr

Address : SP - St Vincent Heart Center Hospital - 10580 North Meridian Street, Carmel, IN 46290 ... We're TouchPoint Support Services, and our mission is to serve up hospitality for patients ...

next page

Showing results 1-20

All JobsOptum Patient Support Center JobsOptum Patient Support Center Jobs in Indiana

Optum Patient Support Center information

What is the Optum Patient Support Center?

The Optum Patient Support Center is a dedicated service provided by Optum to assist patients with their healthcare needs. It offers support for scheduling appointments, understanding benefits, navigating insurance, and managing prescriptions or referrals. The center aims to simplify the healthcare process and provide personalized help, ensuring patients can access the care and information they need efficiently. Staffed by trained representatives, the center acts as a central point of contact for patient inquiries and support.

What are the main responsibilities of a team member at the Optum Patient Support Center, and how does this role contribute to patient care?

Team members at the Optum Patient Support Center typically handle inbound and outbound calls to assist patients with scheduling appointments, answering benefit questions, and providing information about healthcare services. They work closely with healthcare providers, insurance representatives, and patients to ensure smooth care coordination. This role is crucial in supporting patients through clear communication, problem-solving, and empathetic service, helping to improve patient satisfaction and streamline care delivery. Collaboration with multidisciplinary teams is common, and team members often have opportunities to develop customer service and healthcare administration skills.

What are the key skills and qualifications needed to thrive as an Optum Patient Support Center representative, and why are they important?

To excel as an Optum Patient Support Center representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent, with healthcare experience often preferred. Familiarity with customer relationship management (CRM) systems, healthcare databases, and electronic health records (EHRs) is typically required. Outstanding empathy, patience, and multitasking skills help you effectively support patients and collaborate with care teams. These abilities ensure efficient patient service, accurate information handling, and a positive experience for those seeking care.

What is the difference between Optum Patient Support Center vs Optum Customer Service Representative?

AspectOptum Patient Support CenterOptum Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, healthcare support settingsCall centers, healthcare support settings
Employer & IndustryOptum, healthcare and insurance industryOptum, healthcare and insurance industry
Job FocusSupporting patients with healthcare inquiries, benefits, and claimsAssisting customers with billing, account info, and service questions

Both roles involve customer interaction within the healthcare industry at Optum. The Patient Support Center position emphasizes healthcare-specific support, while Customer Service Representatives focus more on billing and account inquiries. Both roles require strong communication skills and are based in call center environments.

What are popular job titles related to Optum Patient Support Center jobs in Indiana? For Optum Patient Support Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Optum Patient Support Center jobs in Indiana look for? The top searched job categories for Optum Patient Support Center jobs in Indiana are:
Optum Patient Support Center jobs near you
Infographic showing various Optum Patient Support Center job openings in Indiana as of July 2026, with employment types broken down into 47% Full Time, and 53% Part Time. Highlights an 100% In-person job distribution.

Surgical Services Patient Support Specialist

Cataract & Laser Institute

Plainfield, IN • On-site

$16.75 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Join Our Team!
At Cataract & Laser Institute, our patients are at the center of everything we do. We're looking for a caring, organized, and service-oriented Patient Support Specialist to help deliver an outstanding experience throughout every stage of the patient journey.
In this role, you'll provide administrative and patient support by assisting with scheduling, communications, insurance coordination, and other essential services that help our clinics operate efficiently while ensuring patients feel informed and supported.
WHAT WE OFFER:
  • 6.5 paid holidays per year
  • PTO after the first 60 days of employment
  • Full slate of benefits to include health, dental, vision, and 401k
  • Growth and wage increase through company paid certification program
What You'll Do
  • Assist patients with scheduling appointments and coordinating follow-up care.
  • Answer incoming calls and respond to patient inquiries with professionalism and compassion.
  • Verify patient demographics, insurance information, and required documentation.
  • Provide education regarding appointments, procedures, and next steps.
  • Coordinate communication between patients, providers, and clinic teams.
  • Support prescription refill requests, referrals, and medical record requests as assigned.
  • Maintain accurate documentation within the electronic medical record.
  • Resolve patient concerns or escalate issues to the appropriate team when needed.
  • Protect patient privacy by maintaining HIPAA compliance.
  • Deliver exceptional customer service during every patient interaction.
What We're Looking For
  • High school diploma or equivalent required.
  • Previous experience in healthcare, medical office, call center, patient services, or customer service preferred.
  • Strong communication and active listening skills.
  • Excellent organizational and multitasking abilities.
  • Ability to remain calm and compassionate in a fast-paced environment.
  • Experience using electronic medical records and Microsoft Office applications preferred.
  • Commitment to providing exceptional patient care and service.
    PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):
    • Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
    • Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
    • Work Environment: Professional medical office environment.
Make an Impact
Every patient interaction matters. As a Patient Support Specialist, you'll play a key role in creating a welcoming, efficient, and compassionate experience while helping patients navigate their care with confidence.
Apply today and help us make a difference in the lives of our patients every day.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply