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Optum Patient Support Center Jobs in Indiana (NOW HIRING)

Phenom People

Patient Service Representative

Lafayette, IN · On-site

$16.75 - $21.50/hr

Obtain accurate and updated patient information, such as name, address, insurance information ... Experience working in a call center environment Careers with Optum. Our objective is to make health ...

Hanger, Inc.

Patient Access Coordinator

New Albany, IN · On-site

$15.75 - $20/hr

Patient Support: Serve as a liaison for clinic services, offering information on patient experience ... Keep the patient at the center of everything that you do, building lifelong trust. * Foster open ...

Hanger, Inc.

Patient Access Coordinator

New Albany, IN

$15.75 - $20/hr

Patient Support: Serve as a liaison for clinic services, offering information on patient experience ... Keep the patient at the center of everything that you do, building lifelong trust. * Foster open ...

Takeda

Plasma Center Technician

Indianapolis, IN · On-site

$16/hr

You will report to the Plasma Center Manager and will perform as a plasma donor screener and ... in class patient support programs. Takeda is a patient-focused company that will inspire and ...

Takeda

Plasma Center Technician

Kokomo, IN · On-site

$16/hr

You will report to the Plasma Center Manager and will perform as a plasma donor screener and ... in class patient support programs. Takeda is a patient-focused company that will inspire and ...

Takeda

Center Supervisor

Indianapolis, IN · On-site

$22.80 - $31.35/hr

You will report to the Center Manager and oversee the general management of employees assigned to ... in class patient support programs. Takeda is a patient-focused company that will inspire and ...

Takeda

Center Supervisor

Kokomo, IN · On-site

$22.80 - $31.35/hr

You will report to the Center Manager and oversee the general management of employees assigned to ... in class patient support programs. Takeda is a patient-focused company that will inspire and ...

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Optum Patient Support Center information

What qualifications do I need for Optum Patient Support Center?

To work at the Optum Patient Support Center, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle sensitive information. Customer service experience and familiarity with healthcare or insurance systems are often preferred, and some roles may require specific certifications or training.

What is the Optum Patient Support Center?

The Optum Patient Support Center is a dedicated service provided by Optum to assist patients with their healthcare needs. It offers support for scheduling appointments, understanding benefits, navigating insurance, and managing prescriptions or referrals. The center aims to simplify the healthcare process and provide personalized help, ensuring patients can access the care and information they need efficiently. Staffed by trained representatives, the center acts as a central point of contact for patient inquiries and support.

What are the main responsibilities of a team member at the Optum Patient Support Center, and how does this role contribute to patient care?

Team members at the Optum Patient Support Center typically handle inbound and outbound calls to assist patients with scheduling appointments, answering benefit questions, and providing information about healthcare services. They work closely with healthcare providers, insurance representatives, and patients to ensure smooth care coordination. This role is crucial in supporting patients through clear communication, problem-solving, and empathetic service, helping to improve patient satisfaction and streamline care delivery. Collaboration with multidisciplinary teams is common, and team members often have opportunities to develop customer service and healthcare administration skills.

What are the key skills and qualifications needed to thrive as an Optum Patient Support Center representative, and why are they important?

To excel as an Optum Patient Support Center representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent, with healthcare experience often preferred. Familiarity with customer relationship management (CRM) systems, healthcare databases, and electronic health records (EHRs) is typically required. Outstanding empathy, patience, and multitasking skills help you effectively support patients and collaborate with care teams. These abilities ensure efficient patient service, accurate information handling, and a positive experience for those seeking care.

What is the difference between Optum Patient Support Center vs Optum Customer Service Representative?

AspectOptum Patient Support CenterOptum Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, healthcare support settingsCall centers, healthcare support settings
Employer & IndustryOptum, healthcare and insurance industryOptum, healthcare and insurance industry
Job FocusSupporting patients with healthcare inquiries, benefits, and claimsAssisting customers with billing, account info, and service questions

Both roles involve customer interaction within the healthcare industry at Optum. The Patient Support Center position emphasizes healthcare-specific support, while Customer Service Representatives focus more on billing and account inquiries. Both roles require strong communication skills and are based in call center environments.

What are popular job titles related to Optum Patient Support Center jobs in Indiana? For Optum Patient Support Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Optum Patient Support Center jobs in Indiana look for? The top searched job categories for Optum Patient Support Center jobs in Indiana are:
Optum Patient Support Center jobs near you
Infographic showing various Optum Patient Support Center job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

APC - Primary Care | AHN, a part of Optum - Lafayette, IN

UnitedHealth Group

Lafayette, IN • On-site

$109K - $164K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

189th of 887 rated healthcare providers

Job description

American Health Network, part of the Optum family of businesses, is seeking a primary care advanced practice provider (NP or PA) to join our team in Lafayette, IN. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
Position Highlights & Primary Responsibilities:
  • Physician-led culture where your voice matters
  • Clear path to partnership and leadership opportunities
  • Flexible scheduling with 4 or 4.5-day workweeks
  • Value-based care model focused on quality, not volume
  • Innovation-driven practice supported by national resources
  • Growth, Teaching, and Leadership opportunities (when timing aligns)
  • Provide comprehensive primary care to a diverse patient panel with the support and resources needed to practice at the peak of your license
  • Collaborate with a multidisciplinary team including care coordinators, behavioral health, pharmacy, and other care providers at the practice
  • Perform in-office procedures such as simple skin surgery, fracture care, joint injections, maternity care, IUD's, etc. (if desired)
  • Participate in quality improvement and population health initiatives
  • Educate and empower your patients to take ownership of their health

What makes an Optum organization different?
  • As the largest employer of Advanced Practice Clinicians, we have a best-in-class employee experience and enable you to practice at the top of your license
  • We believe that better care for clinicians equates to better care for patients
  • We are influencing change collectively on a national scale while still maintaining the culture and community of our local care organizations
  • We grow talent from within. No matter where you want to go- geographically or professionally- you can do it here

Compensation & Benefits:
  • Eligibility for bonus and relocation assistance (if applicable)
  • Competitive salary guarantees with quality incentives
  • Generous PTO, CME time and allowance, and Holiday time-off
  • Comprehensive and personalized benefits package including, but not limited to medical, dental, life, vision, short and long-term disability options, flex-spending and health-savings accounts, optional benefits and discounts for you and your family
  • Robust retirement options including 401(k) with company match, discounted employee stock purchase plan, optional partnership track, credit union, more
  • Company paid Malpractice insurance with tail coverage
  • (optional) Partnership - eligibility after 3 years with organization

At American Health Network, a part of Optum, transforming the delivery of health care across our region is our passion. Founded in 1994, we are an established multi-specialty, physician-led, integrated healthcare delivery system that cares for over 325,000 patients throughout our locations. Together, we're making health care work better for everyone.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Unrestricted medical licensure in the state where this job will be performed or ability to obtain prior to starting employment
  • Board certified or board eligible as a Family Nurse Practitioner (ANCC/AANP) or a Physician Assistant (NCCPA)
  • Active and unrestricted DEA License or ability to obtain prior to starting employment
  • Active and unrestricted CSR License or ability to obtain prior to starting employment

Compensation for this specialty generally ranges from $109,500.00 - $164,000.00. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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