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Product Manager Trust Safety Jobs (NOW HIRING)

Chime

Product Manager, Trust & Safety

San Francisco, CA · On-site

They are seeking a Product Manager for their Trust & Safety team to drive critical investments in areas like KYC, support experiences, and automation, while partnering with cross-functional teams to ...

Strike

Product Manager (Trust)

$162K - $190K/yr

As Trust Product Manager, you'll own the features that make customers confident keeping their money with Strike: account security controls, verified support experiences, beneficiary planning, account ...

ezCater

Senior Manager, Trust & Safety (Remote)

Establish clear boundaries and shared standards across Sales, Marketing, Operations, and Product to ... of Trust and Safety program design and implementation. * A track record of building and leading ...

ClassDojo

Trust & Safety Lead

As we scale multiple products to more families than ever, this role makes sure every one of those ... You manage your own schedule, follow through without being chased, and thrive in a fast-moving ...

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Product Manager Trust Safety information

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$51.5K

$159.4K

$197K

How much do product manager trust safety jobs pay per year?

As of Aug 11, 2026, the average yearly pay for product manager trust safety in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What does a product manager in trust & safety do?

A Product Manager in Trust & Safety is responsible for designing and implementing features, policies, and processes that help keep a platform safe for its users. This includes identifying potential risks such as abuse, fraud, or harmful content, and working with cross-functional teams to develop solutions that mitigate these risks while maintaining a positive user experience. They often analyze data, gather feedback, and stay updated on industry standards to ensure the platform complies with regulations and best practices. Their work is crucial in building user trust and protecting the integrity of the company’s products.

How does a product manager in trust & safety typically collaborate with engineering and policy teams to address emerging risks?

Product Managers in Trust & Safety work closely with both engineering and policy teams to identify, assess, and address new and evolving risks on digital platforms. They often participate in cross-functional meetings to prioritize safety features, interpret policy requirements, and translate them into technical solutions. Regular communication and alignment ensure that product updates not only comply with regulations but also proactively protect users. This collaboration requires balancing fast-paced product development with thorough risk assessment and mitigation planning.

What are the key skills and qualifications needed to thrive as a product manager in trust & safety?

To thrive as a Product Manager in Trust & Safety, you need expertise in product development, data analysis, and risk assessment, often supported by a degree in business, computer science, or a related field. Familiarity with trust and safety tools, content moderation systems, and analytics platforms like SQL or Tableau is typically required. Strong communication, stakeholder management, and problem-solving skills allow you to navigate complex ethical issues and collaborate across teams. These abilities are crucial for developing effective policies and features that ensure user safety and maintain platform integrity.

What is the difference between Product Manager Trust Safety vs Content Moderation Manager?

AspectProduct Manager Trust SafetyContent Moderation Manager
Required CredentialsBachelor's degree, experience in product management, knowledge of safety policiesBachelor's degree, experience in content moderation or community management
Work EnvironmentCross-functional teams, product development, strategic planningMonitoring platforms, managing moderation teams, policy enforcement
Employer & Industry UsageTech companies, social media platforms, online marketplacesSocial media companies, online platforms, community forums

Product Manager Trust Safety focuses on developing safety features, policies, and tools within a product, working proactively to prevent issues. Content Moderation Managers handle day-to-day content review and enforcement, ensuring community guidelines are followed. Both roles are essential in maintaining safe online environments but differ in scope and responsibilities.

More about Product Manager Trust Safety jobs
What cities are hiring for Product Manager Trust Safety jobs? Cities with the most Product Manager Trust Safety job openings:
What states have the most Product Manager Trust Safety jobs? States with the most job openings for Product Manager Trust Safety jobs include:
What job categories do people searching Product Manager Trust Safety jobs look for? The top searched job categories for Product Manager Trust Safety jobs are:
Product Manager Trust Safety jobs near you
Infographic showing various Product Manager Trust Safety job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $159,405 per year, or $76.6 per hour.

Product Manager, Trust & Safety

Chime Financial, Inc

Chicago, IL • On-site

$150K - $244K/yr

Full-time

Re-posted 13 days ago

Job description

About Trust & Safety Roles

At Chime, we believe in the power of our product to help people lead healthier financial lives. The Trust & Safety team spans the full member lifecycle and is responsible for keeping our members' accounts safe, ensuring uninterrupted access to their money, and minimizing risk and fraud loss across the platform. 

We're hiring Product Managers across Trust & Safety to drive critical investments spanning, KYC, support experiences and automation, and disputes. These roles sit at the intersection of customer experience, risk management, operations, and compliance-owning high-impact problem spaces where the tradeoffs are real and the stakes are high.

You'll partner closely with Engineering, Data Science, Design, Operations, Risk, and Compliance to define strategy, ship impactful products, and continuously iterate based on data and insights.

These are high-impact opportunities to shape how Chime balances growth, safety, and member experience at scale.

The base salary for this role depends on the position location:

  • San Francisco, CA: The base salary range is $150,000 to $244,000.

  • Chicago, IL: The base salary range is $150,000 to $176,000.

Full-time employees are also eligible for a bonus, a competitive equity package, and comprehensive benefits. The actual base salary offered will depend on factors such as location, skills, qualifications, and experience.

The Enrollment & KYC Product Manager and Disputes Product Manager roles are available in either San Francisco, CA or Chicago, IL, and candidates may be based in either location.

The AI Agent Product Manager role, however, is based exclusively in San Francisco, CA. Candidates for this position must be located in or willing to relocate to the San Francisco Bay Area.

Open Roles

Trust & Safety at Chime spans multiple product domains. Individual roles focus on one of these areas, contributing to a shared mission of protecting members and enabling safe, scalable growth:

  • Enrollment & KYC: Build onboarding and identity verification systems that enable fast, low-friction access for legitimate members while preventing fraud such as synthetic identity attacks.
  • Member Support Experience - Human Agents: Define the tools, workflows, and systems that empower agents to resolve complex member issues with speed, accuracy, and empathy at scale
  • Member Support Experience - Automation and AI Agents: Develop platforms and automation systems-including AI-driven capabilities-that scale support and back office operations and improve both efficiency and member experience
  • Disputes: Transform member experiences and design intelligent systems that help members navigate and resolve transaction disputes, balancing member trust, fraud risk, loss exposure, and operational efficiency

Across these areas, you'll work on problems that directly impact member trust, financial access, and the long-term integrity of the platform.

In these roles, you can expect to
  • Define and drive product strategy and roadmap within Trust & Safety, balancing customer experience, risk mitigation, and operational efficiency
  • Own ambiguous, high-impact problem spaces and make thoughtful tradeoffs across technology, operations, compliance, and business goals
  • Make high-stakes tradeoffs where decisions directly impact fraud loss, member trust, and regulatory compliance
  • Partner deeply with cross-functional teams-including Engineering, Data Science, Design, Operations, Risk, and Compliance-to deliver scalable, reliable systems
  • Build and evolve systems that leverage data, experimentation, and (where applicable) machine learning and AI to improve outcomes
  • Define clear metrics and success frameworks, using data to drive continuous improvement across member experience, risk outcomes, and operational performance
  • Influence cross-functional strategy and align stakeholders across diverse priorities and constraints
  • Drive execution in mission-critical environments where reliability, security, and compliance are non-negotiable
  • Contribute to the evolution of Trust & Safety and Operations at Chime by identifying new opportunities, shaping long-term strategy, and raising the bar for product thinking
To thrive in these roles, you have
  • 8+ years of experience as a Product Manager (leveling will vary based on experience and scope)
  • Experience working on complex product problems involving risk, operations, platforms, or customer-facing systems
  • Strong product judgment and the ability to navigate ambiguity and make principled tradeoffs
  • A strategic mindset paired with the ability to translate vision into practical execution
  • Proven ability to influence and align cross-functional stakeholders across technical and non-technical teams
  • Strong analytical skills, with experience using data to inform decisions and measure impact
  • Customer empathy, with the ability to deeply understand user needs and translate them into product solutions
  • Comfort operating in fast-moving, high-stakes environments with evolving constraints
  • Passion for Chime's mission of helping members lead healthier financial lives

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