Tutoring Program Manager Jobs (NOW HIRING)

TITLE Lead Peer Tutor

DEPARTMENTUndergraduate Experiential Learning & Academic Excellence

REPORTS TOBrenda Kostyk, bkostyk@babson.edu

PAY RATE$18/hr

THE OPPORTUNITY

The Peer Tutor Lead is an experienced peer tutor who provides academic support to students while serving as a peer leader within the Peer Tutoring Center. In addition to conducting tutoring sessions, the Peer Tutor Lead supports daily center operations, assists fellow tutors, serves as a liaison between faculty coordinators and subject-area tutoring teams, and contributes to program assessment through reporting and data analysis. The Peer Tutor Lead may provide operational support during assigned shifts when professional staff are not present and completes advanced leadership and student support training.

This position develops and demonstrates key NACE Career Readiness Competencies, including Leadership, Communication, Teamwork, Critical Thinking, Professionalism, Equity & Inclusion, Career & Self-Development, and Technology.

WHAT YOU WILL DO

• Provide high-quality peer tutoring that supports student learning, academic success, and a welcoming
• environment for students with diverse learning needs and backgrounds.
• Conduct individual tutoring sessions, weekly walk-ins, and group study sessions as needed. Complete
• WCOnline client report forms after each session, maintain accurate records, and communicate concerns, questions, and suggestions to Peer Tutoring staff.
• Complete required tutor training and participate in ongoing professional development opportunities.
• Attend Peer Tutor meetings, events, 1:1 meetings with the manager, and faculty meetings as requested.
• Review course syllabi, assignments, and Canvas materials regularly; remain knowledgeable about course
• content and campus academic support resources.
• Collaborate with peer tutors, Peer Tutoring staff, and faculty to support student learning and strengthen
• tutoring services.
• Demonstrate professionalism, positivity, and ethical conduct in all interactions, representing the Peer
• Tutoring Program and Babson College with integrity.
• Model effective tutoring techniques, professionalism, and inclusive support practices; assist fellow tutors
• with questions about tutoring strategies, resources, and procedures.
• Assume additional responsibilities as required.

• Serve as the designated student lead during assigned shifts when professional staff are unavailable.
• Open and/or close the tutoring center, including setup and shutdown procedures.
• Ensure the tutoring space is welcoming, functional, and operating smoothly.
• Provide guidance and support to tutors working during the shift.
• Identify and communicate operational concerns, student issues, or facility needs to professional staff.

• Partner with the Program Manager to serve as a liaison between faculty coordinators and subject-area tutoring teams.
• Share important updates, resources, and recommendations between faculty and tutors.
• Support onboarding, mentoring, and professional development for new peer tutors.
• Foster a collaborative and supportive team culture.

• Submit brief shift summaries documenting key issues, student concerns, operational needs, and recommendations.
• Monitor basic administrative follow-through, including appointment documentation, client report completion, no-shows, cancellations, and missing reports.
• Review tutoring data to identify trends in utilization, demand, student needs, and opportunities for outreach or scheduling adjustments.
• Assist with brief monthly summaries or dashboards for subject-area tutoring teams and, when appropriate, faculty coordinators. Reports may include appointment volume, unique students served, peak usage patterns, waitlists, no-shows/cancellations, tutor utilization, common appointment reasons, frequently addressed concepts, and emerging student support needs.

Complete specialized training beyond standard peer tutor requirements, which may include:

• Public Safety and emergency response procedures
• Title IX awareness and reporting responsibilities
• FERPA and student confidentiality practices
• Student concern identification and referral protocols (CARE | Red Folder Initiative)
• Campus resource awareness and referral procedures
• Conflict resolution and professional communication
• Peer leadership and mentoring skills
• Center operations and shift management procedures

Peer Tutor Leads serve as a trusted point of contact during assigned shifts and are expected to follow established procedures when responding to operational concerns or referring students to appropriate campus resources.

YOUR TEAM WILL INCLUDE

• Program Manager, Peer Tutoring
• Peer Tutors, Peer Tutor Innovation & Operations Intern, and Graduate Assistant
• Faculty Course Coordinators and Instructors

• Typical commitment of 2-4 hours per week.
• Work is conducted in person in the Peer Tutoring Center (Babson Hall 205).
• Some virtual tutoring sessions and meetings may be required.
• Schedule may include one-on-one appointments, walk-in support hours, group study sessions, training, and team meetings.

ADDITIONAL SKILLS YOU MAY HAVE

• Previous tutoring, mentoring, coaching, teaching, peer leadership, or group facilitation experience.
• Interest in peer education, student success, academic support services, program improvement, or data-informed decision-making

The successful candidate will demonstrate and continue developing the following NACE Career Readiness Competencies:

• Leadership: Models accountability, initiative, ethical decision-making, and peer support.
• Communication: Communicates clearly with students, peer tutors, faculty coordinators, and staff; provides concise written summaries and reports.
• Teamwork: Collaborates effectively across tutoring teams and contributes positively to a supportive team environment.
• Critical Thinking: Identifies challenges, uses observations and data, and proposes appropriate solutions to improve tutoring services.
• Professionalism: Demonstrates reliability, responsibility, integrity, confidentiality, and sound judgment.
• Equity & Inclusion: Creates a welcoming environment and uses inclusive practices with students from diverse backgrounds and learning preferences.
• Technology: Uses tutoring, scheduling, reporting, data-management, and Microsoft Office tools effectively.
• Career & Self-Development: Builds transferable leadership, project management, assessment, and communication skills through training and reflective practice.

This position provides a leadership pathway for experienced peer tutors while maintaining direct student support as the primary function of the role. By combining tutoring, operations, faculty collaboration, and program assessment responsibilities, the Peer Tutor Lead plays an integral role in advancing student success within the Peer Tutoring Center.