PROLIM (www.prolim.com) is currently seeking
Trust & Safety Coordinatorfor one of our top Client for Location:
New York, NY
Qualified candidates can directly send your updated resume and contact info via email:
vishal.tigalannavar@prolim.com
Conduct detailed root cause analyses for major business-impacting incidents and workflow escalations across access, scams, verification, and advertiser review portfolios.
- Develop and deliver qualitative and quantitative operational insights to inform decision-making for program managers, product, compliance, and leadership teams.
- Document post-mortem findings, process enhancements, and best practices to drive continuous improvement and operational excellence.
- Support the execution of key internal initiatives focused on quality uplift, risk reduction, and remediation within verification operations.
- Collaborate cross-functionally with product, policy, risk, compliance, and vendor teams to accelerate resolution of strategic projects and risk reviews.
- Maintain and enhance operational documentation, SOPs, and onboarding resources for team alignment and scalability.
- Analyze data trends and performance metrics to identify recurring issues and develop data-informed recommendations.
- Communicate findings and recommendations clearly and effectively to multiple internal stakeholders.
Requirements
- 4+ years of experience in operations analysis, risk management, content moderation, or a related analytical field.
- Strong analytical, problem-solving, and written communication skills.
- Proven experience in conducting root cause analyses, incident management, and process documentation.
- Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment.
- Familiarity with data analysis and reporting tools (e.g., SQL, Tableau, or Excel).
- Experience collaborating with vendors or external partners.
- Understanding of compliance, regulatory, or risk management principles.
About PROLIM Corporation
PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.
Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.