$23 - $30/hr
Trilon is building a supercharged, technology-enabled future for our people and partners. The Helpdesk Technician plays a key role in making that vision real by providing frontline support and ...
$23 - $30/hr
Trilon is building a supercharged, technology-enabled future for our people and partners. The Helpdesk Technician plays a key role in making that vision real by providing frontline support and ...
Help desk Technician
$23 - $30/hr
As part of Trilon's Service Delivery organization, the Helpdesk Technician is responsible for resolving technical issues, assisting with onboarding and offboarding, and maintaining excellent ...
Help desk Technician
$23 - $30/hr
As part of Trilon's Service Delivery organization, the Helpdesk Technician is responsible for resolving technical issues, assisting with onboarding and offboarding, and maintaining excellent ...
Entry Level Civil Engineer
New York, NY · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Entry Level Civil Engineer
New York, NY · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Freeport, IL · On-site
$65K - $95K/yr
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Freeport, IL · On-site
$65K - $95K/yr
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Champaign, IL · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Champaign, IL · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Chicago, IL · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Chicago, IL · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Hartford, CT · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Hartford, CT · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Berlin, NJ · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Berlin, NJ · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Belleville, IL · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Belleville, IL · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Freeport, IL · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Freeport, IL · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Detroit, MI · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Detroit, MI · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Entry Level Civil Engineer
Schaumburg, IL · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Entry Level Civil Engineer
Schaumburg, IL · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Belleville, IL · On-site
$65K - $95K/yr
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Belleville, IL · On-site
$65K - $95K/yr
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Champaign, IL · On-site
$65K - $95K/yr
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Champaign, IL · On-site
$65K - $95K/yr
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Entry Level Civil Engineer
Maumee, OH · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Entry Level Civil Engineer
Maumee, OH · On-site
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Rockford, IL · On-site
$65K - $95K/yr
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Rockford, IL · On-site
$65K - $95K/yr
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Hartford, CT · On-site
$65K - $95K/yr
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Hartford, CT · On-site
$65K - $95K/yr
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Berlin, NJ · On-site
$65K - $95K/yr
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
Berlin, NJ · On-site
$65K - $95K/yr
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Early Career Engineer
$65K - $95K/yr
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Quick apply
Early Career Engineer
$65K - $95K/yr
Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...
Trilon information
What are some common challenges faced by developers working at Trilon, and how does the company support overcoming them?
Developers at Trilon often work on complex projects involving cutting-edge technologies such as Angular and NestJS, which can present challenges like adapting to rapid framework updates and integrating new tools. The company fosters a collaborative work environment where team members regularly participate in code reviews, knowledge-sharing sessions, and pair programming to address these challenges. Additionally, Trilon encourages ongoing learning by providing access to training resources and supporting attendance at industry conferences, helping developers stay current and grow their expertise.
What are the key skills and qualifications needed to thrive as a Trilon?
I'm sorry, but 'Trilon' is not a recognized real-world professional occupation, so I am unable to provide information for this job title.
What is the difference between Trilon vs Mechanical Engineer?
| Aspect | Trilon | Mechanical Engineer |
|---|---|---|
| Required Credentials | Typically a diploma or associate degree in related field | Bachelor's degree in Mechanical Engineering or related field |
| Work Environment | Manufacturing, assembly lines, or technical support | Design, analysis, testing, and manufacturing settings |
| Industry Usage | Industrial, manufacturing, and technical service sectors | Engineering firms, manufacturing companies, R&D departments |
Trilon roles often focus on technical support and assembly tasks, requiring less formal education than Mechanical Engineers, who are involved in design, analysis, and development within engineering industries. While both work in industrial environments, their responsibilities and credentials differ significantly.
What is a Trilon?
Trilon developers are professionals who work at Trilon, a company known for its expertise in building web applications, particularly using the NestJS framework, which Trilon created and actively maintains. These developers specialize in backend and full-stack development, focusing on scalable, maintainable, and efficient server-side applications. They also contribute to open-source projects, provide consulting, and deliver training in modern web technologies. Trilon developers are recognized for their deep knowledge of TypeScript, Node.js, and best practices in software engineering.
What cities are hiring for Trilon jobs? Cities with the most Trilon job openings:
What states have the most Trilon jobs? States with the most job openings for Trilon jobs include:
What job categories do people searching Trilon jobs look for? The top searched job categories for Trilon jobs are:
Job description
Trilon is building a supercharged, technology-enabled future for our people and partners. The HelpdeskÂ
Technician plays a key role in making that vision real by providing frontline support and ensuring everyÂ
employee can work confidently and productively in their digital workplace.
As part of Trilon's Service Delivery organization, the Helpdesk Technician is responsible for resolvingÂ
technical issues, assisting with onboarding and offboarding, and maintaining excellent communicationÂ
with employees and IT colleagues. This role is the first point of contact for IT requests and ensures aÂ
consistent, friendly, and effective support experience across Trilon offices.
This position requires strong problem-solving skills, a commitment to customer service, and the ability toÂ
collaborate with Field Support Engineers, Service Delivery leadership, and enterprise IT teams to keepÂ
our employees connected and supported every day.
Technician plays a key role in making that vision real by providing frontline support and ensuring everyÂ
employee can work confidently and productively in their digital workplace.
As part of Trilon's Service Delivery organization, the Helpdesk Technician is responsible for resolvingÂ
technical issues, assisting with onboarding and offboarding, and maintaining excellent communicationÂ
with employees and IT colleagues. This role is the first point of contact for IT requests and ensures aÂ
consistent, friendly, and effective support experience across Trilon offices.
This position requires strong problem-solving skills, a commitment to customer service, and the ability toÂ
collaborate with Field Support Engineers, Service Delivery leadership, and enterprise IT teams to keepÂ
our employees connected and supported every day.
End-User Support
Serve as the first point of contact for IT support requests, ensuring timely and effective resolution
of technical issues
Provide support through multiple channels including phone, chat, and ticketing systems
Troubleshoot and resolve issues related to hardware, software, network connectivity, and user
accounts
Escalate complex incidents to Field Support Engineers or specialized IT teams as needed
Maintain a high level of professionalism and empathy when engaging with end users
Onboarding and Offboarding
Support new hire onboarding by preparing accounts, devices, and access configurations
Guide employees through setup of Trilon's core technologies including Microsoft 365, Teams, and
collaboration tools
Coordinate with HR and Field Support teams to ensure seamless offboarding and recovery of
assets
Service Quality and Ticket Management
Record, track, and document support requests using Trilon's ITSM platform, ensuring accuracy
and completeness
Monitor ticket queues and adhere to defined SLAs and response times
Maintain clear communication with users throughout the resolution process
Contribute to service improvement by identifying recurring issues and recommending process
changes
Knowledge Sharing and Collaboration
Create and update knowledge base articles and support documentation for common issues and
workflows
Collaborate with Field Support Engineers and IT specialists to resolve multi-layered technical
problems
Participate in regular team meetings and contribute to continuous improvement discussions
Support enterprise initiatives that enhance automation, self-service, and user enablement
Technology Maintenance and Support Operations
Perform basic hardware maintenance and software installations for laptops, peripherals, and
mobile devices
Assist with monitoring system alerts and performing routine maintenance checks
Support updates, deployments, and patches under the guidance of Service Delivery leadership
Maintain inventory records for IT equipment, ensuring accurate tracking and asset management
Serve as the first point of contact for IT support requests, ensuring timely and effective resolution
of technical issues
Provide support through multiple channels including phone, chat, and ticketing systems
Troubleshoot and resolve issues related to hardware, software, network connectivity, and user
accounts
Escalate complex incidents to Field Support Engineers or specialized IT teams as needed
Maintain a high level of professionalism and empathy when engaging with end users
Onboarding and Offboarding
Support new hire onboarding by preparing accounts, devices, and access configurations
Guide employees through setup of Trilon's core technologies including Microsoft 365, Teams, and
collaboration tools
Coordinate with HR and Field Support teams to ensure seamless offboarding and recovery of
assets
Service Quality and Ticket Management
Record, track, and document support requests using Trilon's ITSM platform, ensuring accuracy
and completeness
Monitor ticket queues and adhere to defined SLAs and response times
Maintain clear communication with users throughout the resolution process
Contribute to service improvement by identifying recurring issues and recommending process
changes
Knowledge Sharing and Collaboration
Create and update knowledge base articles and support documentation for common issues and
workflows
Collaborate with Field Support Engineers and IT specialists to resolve multi-layered technical
problems
Participate in regular team meetings and contribute to continuous improvement discussions
Support enterprise initiatives that enhance automation, self-service, and user enablement
Technology Maintenance and Support Operations
Perform basic hardware maintenance and software installations for laptops, peripherals, and
mobile devices
Assist with monitoring system alerts and performing routine maintenance checks
Support updates, deployments, and patches under the guidance of Service Delivery leadership
Maintain inventory records for IT equipment, ensuring accurate tracking and asset management
- 1 to 3 years of experience in IT support, helpdesk operations, or service delivery
- Strong knowledge of Microsoft 365, Windows, and macOS environments
- Familiarity with Active Directory, user provisioning, and password management
- Basic understanding of networking, remote connectivity, and VPN troubleshooting
- Excellent communication and customer service skills with a focus on clear, empathetic interaction
- Proven ability to prioritize and manage multiple tasks in a fast-paced environment
- Experience using ITSM or ticketing systems such as ServiceNow, Halo, or Jira
- Bachelor's degree in Information Systems or related field preferred; relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus
- Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on
support and engagement - May require occasional travel to other regional offices for training or support coverage
- Must sit in Canton, Ohio and attend office 3 days a week
Trilon was formed with the vision of building the next Top 20 infrastructure consulting firm in North America by bringing together some of the nation's best infrastructure consulting firms, focused on delivering practical and sustainable infrastructure solutions. Trilon is backed by Alpine Investors, a PeopleFirst Private Equity Firm. Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com.
Pay Transparency
Pay Transparency
The base salary range for this role is indicated in the posting. This range reflects the company's good faith estimate of the compensation for this position at the time of posting. Final compensation will be determined based on factors such as experience, skills, qualifications, internal equity, and geographic location.
About Trilon Group
Sourced by ZipRecruiter
Industry
Civil engineering construction
Company size
201 - 500 Employees
Headquarters location
Aurora, CO, US
Year founded
2021