Job Summary:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. The Senior Program Manager will lead the program management office for a multi-year transformation portfolio, focusing on pension operations, platform modernization, and improving participant service through strategic planning and execution.
Responsibilities:
• Oversee and coordinate the end-to-end delivery of the Pension Operations Transformation Program, ensuring alignment with strategic objectives, timelines, and budget.
• Develop and maintain comprehensive project plans, charters, and roadmaps for multiple concurrent workstreams, including system platform migration, data initiatives, and related projects.
• Lead cross-functional project meetings, facilitate decision-making, and ensure accountability among project teams and stakeholders.
• Prepare and deliver regular leadership updates, including executive-level PowerPoint presentations, status reports, and risk assessments.
• Identify, track, and mitigate program risks and issues, escalating as appropriate to ensure successful delivery.
• Foster strong relationships with internal and external stakeholders, including Benefits, IT, Legal, Actuarial, Data & Reporting, Service Centers, Trust, Chief Investment Office, and external vendors to name a few.
• Champion a culture of continuous improvement, leveraging best practices in program management, change management, and process optimization.
• Ensure all program activities adhere to regulatory requirements, internal controls, and quality standards.
• Support the Head of Pension Operations in strategic planning, resource allocation, and executive communications.
Qualifications:
Required:
• 7 years of program or project management experience leading complex transformation initiatives in retirement, benefits or financial services operations.
• Demonstrated expertise in project planning, execution, and stakeholder management across complex, multi-phase programs.
• Strong analytical and organizational skills, with a track record of delivering projects on time and within scope.
• Exceptional communication skills, including the ability to create compelling executive presentations and facilitate meetings with diverse audiences.
• Proven ability to anticipate, identify and resolve issues proactively, with a strong focus on controls, compliance, and risk management.
• Advanced proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).
• Collaborative, adaptable, and results-oriented, with a commitment to driving positive change and operational excellence.
Preferred:
• Experience managing system migrations and operational change initiatives is highly desirable.
• Experience with project management tools (e.g., MS Project, JIRA) is a plus.
Company:
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. Founded in 2000, the company is headquartered in New York, USA, with a team of 10001+ employees. The company is currently Late Stage.