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Training And Learning Jobs in Quebec (NOW HIRING)

Caeus

Submarine Operations Training SME

Montreal, QC · On-site +1

Familiarity with modern training technologies, including simulation, e-learning, virtual or augmented reality, and synthetic environments * Experience supporting complex, integrated naval training ...

Kia Canada Inc.

Bilingual Technical Trainer

Montreal, QC · On-site

CA$70K - CA$99K/yr

Utilize a variety of training methods, including classroom instruction, hands-on workshops, videos and e-learning modules, to cater to different learning styles. * Evaluate training effectiveness ...

Kia Canada Inc.

Bilingual Technical Trainer

Montreal, QC · On-site

CA$70K - CA$99K/yr

Utilize a variety of training methods, including classroom instruction, hands-on workshops, videos and e-learning modules, to cater to different learning styles. * Evaluate training effectiveness ...

Kia America

Bilingual Technical Trainer

Montreal, QC

CA$70K - CA$99K/yr

Utilize a variety of training methods, including classroom instruction, hands-on workshops, videos and e-learning modules, to cater to different learning styles. * Evaluate training effectiveness ...

Kia America

Bilingual Technical Trainer

Montreal, QC

CA$70K - CA$99K/yr

Utilize a variety of training methods, including classroom instruction, hands-on workshops, videos and e-learning modules, to cater to different learning styles. * Evaluate training effectiveness ...

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All JobsTraining And Learning JobsTraining And Learning Jobs in Quebec

Training And Learning information

What is a training and learning professional?

Training and Learning professionals are individuals who design, develop, implement, and evaluate educational programs to help employees or organizations build skills and knowledge. They may work as trainers, instructional designers, facilitators, or learning and development specialists. Their main goal is to improve performance, support career growth, and ensure that teams stay current with industry trends and company policies. These professionals often use a variety of methods, such as workshops, e-learning modules, and on-the-job training, to deliver effective learning experiences.

What are the key skills and qualifications needed to thrive as a training and learning specialist?

To thrive as a Training and Learning Specialist, you need expertise in instructional design, adult learning principles, and strong facilitation skills, often supported by a degree in education, HR, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools like Articulate or Captivate, and relevant certifications such as CPLP or ATD are typical technical requirements. Exceptional communication, adaptability, and organizational skills help individuals engage diverse learners and manage multiple training initiatives effectively. These competencies ensure high-impact learning experiences that drive employee development and organizational growth.

What are some common challenges faced by professionals in training and learning roles, and how can they be addressed?

Professionals in Training and Learning roles often face challenges such as engaging diverse learners, adapting materials for various learning styles, and keeping up with evolving technologies. These can be addressed by incorporating interactive elements, using a variety of instructional methods, and pursuing ongoing professional development to stay current with industry trends. Collaborating closely with subject matter experts and seeking regular feedback from participants also helps ensure training programs remain effective and relevant.

What is the difference between Training And Learning vs Instructional Designer?

AspectTraining And LearningInstructional Designer
Required CredentialsTypically certifications in training, education, or adult learningOften holds degrees in education, instructional design, or related fields
Work EnvironmentCorporate training departments, educational institutions, online platformsEducational institutions, corporate settings, e-learning companies
Employer & Industry UsageUsed across industries for employee development and onboardingUsed mainly for designing educational content and curricula
Search & Comparison IntentFocuses on training delivery and learning strategiesFocuses on designing and developing instructional materials

Training And Learning professionals focus on delivering training programs and facilitating learning experiences, while Instructional Designers specialize in creating effective educational content and curricula. Both roles are essential in education and corporate development, but their core functions differ in execution and focus.

How do I become a training and learning specialist?

To become a training and learning specialist, typically a bachelor's degree in education, human resources, or a related field is required. Gaining experience in instructional design, training delivery, or curriculum development, along with proficiency in learning management systems and relevant certifications like CPTD or ATD, can enhance job prospects.

What job categories do people searching Training And Learning jobs in Quebec look for?

The top searched job categories for Training And Learning jobs in Quebec are:

Training And Learning jobs near you
Infographic showing various Training And Learning job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Bilingual Training & Quality Assurance Specialist

Staples Canada ULC

Boucherville, QC • Remote

Full-time

Medical, Dental

Re-posted 10 hours ago

Job description

Some of what you will do:

The Training & Quality Assurance Specialist is accountable for driving agent performance through structured training, rigorous quality assurance practices, and continuous coaching. This role ensures all customer interactions meet defined quality standards, deliver accurate information, and provide complete, solution-oriented service.

The incumbent is expected to proactively identify performance gaps, influence behavior change, and contribute directly to the improvement of customer experience and operational effectiveness.

Specifically, You Will:

Quality Assurance:

  • Conduct consistent, high-quality audits of customer interactions across voice, email, and chat channels in both English and French, ensuring adherence to established quality standards and processes. 

  • Identify performance gaps and deliver clear, actionable coaching to agents, team leads, and managers to improve quality outcomes. 

  • Lead and facilitate calibration sessions across onshore and offshore teams, ensuring scoring alignment and driving consistency in evaluation standards. 

  • Analyze internal and external quality data to identify trends, root causes, and recurring gaps, and translate findings into actionable recommendations. 

Training: 

  • Facilitate onboarding programs and refresher training, ensuring all content is delivered effectively and aligned to business standards. 

  • Provide ongoing coaching and support to new hires, ensuring successful transition from training to production and readiness to meet performance expectations. 

  • Design, develop, and continuously improve training materials, including facilitator guides, presentations, and learning modules. 

Some of what you need:

  • Secondary school diploma required.

  • Post-secondary education in adult learning, training, or a related field (preferred).

  • Excellent written and verbal communication skills in both English and French (Preferred). 

  • Strong understanding of quality assurance practices and customer service standards within a contact centre environment. 

  • Familiarity with contact centre systems (e.g., Salesforce, QA tools, order systems, Alpha, Eway) is an asset. 

  • Knowledge of adult learning principles is an asset.

  • Minimum 2-3 years of contact centre experience (required).

  • Previous experience in training, coaching, or quality assurance (preferred).

Physical demands/working conditions:

  • This is a remote role.

Some of what you will get:

  • Associate discount

  • Health and Dental benefits

  • RRSP/DPSP

  • Performance bonuses

  • Learning & Development programs

  • And more...

#MakeAnImpact 

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the Team
At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We're looking for curious, approachable, and passionate individuals who love finding solutions. If that's you, let's work, learn, and grow together.

We are building an inclusive and diverse team
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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