Training And Development Jobs in Rio Rancho, NM (NOW HIRING)

Assistant Training Coordinator

POSITION CLOSES ON JUNE 30, 2026.

Eligible candidates will be contacted by email for interviews after June 30, 2026.

Valencia Regional Emergency Communications Center (VRECC) is accepting applications for an Assistant Training Coordinator. This is a regular full-time, non-exempt position assigned to Administrative Services and reporting to the Human Resources Manager.

The Assistant Training Coordinator provides administrative, programmatic, and operational support for VRECC's Emergency Communications Training Program. This position supports the Training Coordinator with training administration, certification tracking, trainee documentation, trainee QA/QI support, accreditation documentation, CTO coordination, curriculum support, and related compliance activities. The position requires strong organization, accurate documentation, professional communication, confidentiality, and the ability to work effectively in a public safety communications environment.

Key Responsibilities

The successful candidate will assist with:

• Maintaining training records, trainee files, certification logs, schedules, rosters, and compliance documentation.
• Supporting administration of the Emergency Communications Training Program.
• Preparing, updating, distributing, and tracking training schedules, course materials, rosters, and related documents.
• Monitoring trainee progress, certification compliance, documentation status, and assigned training requirements.
• Supporting trainee quality assurance and quality improvement processes through documentation, review support, feedback tracking, and communication of trainee-related findings.
• Coordinating and documenting Communications Training Officer activities, trainee assignments, instructor support activities, and related training functions.
• Supporting curriculum updates, instructional resources, training materials, and program content aligned with agency requirements and adult learning principles.
• Preparing and maintaining documentation for reports, audits, evaluations, compliance reviews, accreditation, and reaccreditation.
• Identifying missing records, discrepancies, overdue requirements, or compliance issues and elevating them appropriately.
• Communicating professionally with trainees, CTOs, supervisors, instructors, HR personnel, QA/QI personnel, and external partners.
• Supporting consistency, accountability, and continuity within the training program.

Minimum Qualifications

Applicants must have:

• A high school diploma or equivalent.
• Additional education in adult learning, training, public safety, or a related field preferred.
• A minimum of three years of Public Safety Telecommunicator experience.
• A valid New Mexico driver's license.
• Ability to successfully pass a national fingerprint-based criminal history record check in accordance with CJIS requirements and maintain eligibility for continued access to criminal justice information systems.
• Ability to work holidays, weekends, irregular hours, shift work, adjusted schedules, or extended hours as required to support training and operational needs.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Required Certifications and Training

As a condition of continued employment, the selected candidate must successfully complete and maintain required certifications and training, including:

• New Mexico Telecommunicator Academy within one year of hire, or valid New Mexico Department of Public Safety Telecommunicator Certification at time of hire.
• Emergency Medical Dispatch certification.
• NCIC/NMLETS certification and authorization.
• Communications Training Officer training and maintenance, if required by agency assignment.
• Advanced training for continuing education as required by applicable New Mexico statutes and regulatory standards.
• Basic Instructor Development training within six months of hire, if not already completed.
• General Instructor certification through the New Mexico Department of Public Safety within six months of hire, if not already possessed.
• Any additional agency-required supervisory, instructor, evaluator, accreditation-related, or compliance-related training applicable to the position.

Pre-Employment Screening

As a condition of employment, candidates must successfully complete all required pre-employment evaluations, which may include:

• Computer-based aptitude assessment, if required.
• Pre-employment drug screening.
• Hearing test sufficient to perform the essential functions of the position.
• Psychological evaluation, if required by agency hiring standards.
• National fingerprint-based criminal history record check.

Failure to successfully complete required pre-employment screening may result in disqualification from the hiring process or withdrawal of a conditional offer of employment.

Work Schedule

This position may be required to work holidays, weekends, irregular hours, shift work, mandatory overtime, adjusted schedules, or extended shifts, sometimes with little or no notice, to support training and operational needs.

Equal Opportunity / ADA Statement

VRECC provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position, provided such accommodations do not create an undue hardship or compromise public safety operations.

OFFICIAL JOB DESCRIPTION

Summary:

Under the direction of the Human Resources Manager, the Assistant Training Coordinator provides administrative, programmatic, and operational support for the Emergency Communications Training Program, which operates within the Human Resources Division. This position supports the Training Coordinator in the administration of training activities, certification compliance, trainee quality assurance and quality improvement support, accreditation documentation, and related program functions. The Assistant Training Coordinator helps ensure accurate documentation, regulatory compliance, operational efficiency, and continuity of training program processes while supporting the Training Coordinator's oversight of curriculum, trainee progression, Communications Training Officers (CTOs), and strategic program development.

Essential Job Functions:
The following functions are essential as defined under the Americans with Disabilities Act. An employee must be able to perform these functions with or without reasonable accommodation. This list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.

• Must be able to maintain training records, trainee files, certification logs, schedules, rosters, and related compliance documentation in accordance with agency, state, federal, and accreditation-related requirements.
• Must be able to assist the Training Coordinator with administration of the Emergency Communications Training Program, including preparation, organization, tracking, and follow-up of training-related activities and documentation.
• Must be able to prepare, update, distribute, and track training schedules, rosters, course materials, logistical arrangements, and other program support documents.
• Must be able to support the Training Coordinator in monitoring trainee progress, documentation status, certification compliance, and completion of assigned training requirements.
• Must be able to assist in trainee quality assurance and quality improvement processes through review support, documentation, feedback tracking, and communication of trainee-related findings through established training program processes.
• Must be able to assist in coordinating and documenting Communications Training Officer (CTO) activities, trainee assignments, instructor support activities, and related training program functions under the direction of the Training Coordinator.
• Must be able to support the Training Coordinator in updating curricula, instructional resources, training content, and related materials to maintain alignment with current standards, agency requirements, and adult learning principles.
• Must be able to provide clerical, administrative, and documentation support for training-related reports, audits, evaluations, compliance reviews, and program records.
• Must be able to assist in orienting trainees to training program procedures, expectations, documentation requirements, and operational standards.
• Must be able to support the Training Coordinator in monitoring trainee and CTO compliance with training program requirements, documentation standards, schedules, and assigned activities.
• Must be able to assist with preparing, organizing, and maintaining accreditation-related records, files, reports, and supporting materials for review, audit, reaccreditation, or other compliance processes.
• Must be able to maintain confidentiality and secure handling of sensitive personnel, training, operational, and compliance-related information in accordance with agency policy and applicable laws.
• Must be able to communicate clearly, concisely, and effectively with trainees, CTOs, supervisors, instructors, Human Resources personnel, and external partners regarding training schedules, records, requirements, and program-related issues.
• Must be able to analyze training documentation, compliance information, and program records to identify missing items, discrepancies, overdue requirements, or follow-up needs and report them through the proper chain of command.
• Must be able to work collaboratively with the Training Coordinator, Human Resources Manager, supervisory staff, QA/QI personnel, and other agency personnel to support consistency, accountability, and continuity within the training program.
• Must be able to perform duties in accordance with local, state, federal, and industry standards, including agency policies, training requirements, certification requirements, CJIS-related requirements, and accreditation-related expectations.
• Must be able to provide administrative support to the Human Resources Division as assigned when such duties are consistent with the scope of the position.
• Must be able to attend and complete job-related training, maintain required certifications, and remain current on developments in emergency communications training practices, QA/QI support processes, compliance requirements, and related technologies.
• Must be able to work holidays, weekends, irregular hours, and shift work, including adjusted schedules or extended hours, at times with little or no notice, as required to support training and operational needs.
• Must be able to:
  • Hear and distinguish audio communications and instructional content
  • Speak clearly and effectively in one-on-one, group, and operational settings
  • View and interpret multiple computer screens, records, and files simultaneously
  • Perform continuous typing, documentation, and data entry
  • Maintain sustained attention and organizational focus for extended periods

Non-Essential/Marginal Functions:

• Assist with public education, outreach, or related projects as assigned
• Participate in meetings, committees, audits, accreditation activities, and professional development activities
• Assist with administrative or organizational projects as directed
• Perform other related duties as assigned within the scope of the position

Supervisory Authority:

This position is a non-supervisory position. The Assistant Training Coordinator may provide administrative coordination, training support, and limited direction within assigned program duties under the direction of the Training Coordinator, but does not have independent authority to hire, discipline, terminate, or take other formal personnel actions.

Knowledge, Skills, and Abilities:

Knowledge of:

• VRECC's mission, values, policies, operating procedures, and training program structure
• Basic training and instructional support practices
• Adult learning principles and trainee support methods
• QA/QI support practices related to trainee performance documentation and follow-up
• Record-keeping, compliance, retention, and documentation standards relevant to emergency communications training
• Accreditation-related documentation practices, file preparation, and compliance support processes
• Certification tracking and training-related compliance requirements
• Applicable confidentiality, records security, and CJIS-related requirements
• Training-related software, Microsoft Office Suite, and associated administrative systems

Skills and Abilities:

• Strong organizational skills and attention to detail
• Clear verbal and written communication
• Accurate documentation and professional report preparation
• Administrative coordination of schedules, records, and program materials
• Tracking deadlines, requirements, and follow-up actions
• Professional collaboration with trainees, CTOs, supervisors, instructors, and external partners
• Ability to function effectively in a high-paced and stressful environment
• Ability to identify discrepancies, missing records, or compliance issues and elevate them appropriately

Minimum Qualifications:

• Must possess a high school diploma or equivalent; additional education in adult learning, training, public safety, or a related field is preferred
• Must successfully pass a national fingerprint-based criminal history record check in accordance with CJIS requirements and maintain eligibility for continued access to criminal justice information systems as a condition of employment
• Must have a minimum of three (3) years of Public Safety Telecommunicator experience
• Must possess and maintain a valid New Mexico driver's license
• Must be physically and mentally capable of performing the essential functions of the position, with or without reasonable accommodation
• Must be able to work holidays, weekends, irregular hours, and shift work, including adjusted schedules or extended hours, as required to support training and operational needs

Pre-Employment S...